Beautiful Facade, No Soul Fairly new Hotel with lovely design but missing the mark in many areas. I wish them success and hope they will take this feedback in the manner it is intended. Friendly team members, Harold at the door, Enzo at the bar/restaurant and Charlie at breakfast; personable, capable and professional. The grounds and building are beautiful in design. Function was not well thought out in the guest rooms, no USB ports in a new hotel?, built in side tables were hard to access and small, mirror in the bathroom is a tiny round circle that is inadequate. Bathroom amenities were Guerlain, nice quality. Lighting in rooms and in public areas was of poor quality- lots of bare bulbs and cheaply made fixtures. Several in the lounge simply were not illuminated? Our overall experience was a 3 but the "gourmet" dinner restaurant experience was a 1.5 or 2. First the tables are in a rather strange arrangement nearly classroom style and many facing a wall. The chef can cook but timing was awful, we ordered the 7 course tasting menu, 2.75 hours into the experience and we were on the 4 th course a 30 minute wait between courses is unacceptable. The highlight was the squid pasta course, the langoustine and fish courses were overcooked. Service was slow, inattentive and unrefined, plates delivered without flatware, dishes left empty on the table, water not refreshed. The service team were not well trained or empowered to be hospitable with the 3 exceptions I noted earlier. Overall not satisfied with how they handled the dinner experience and our feedback. I was kind in the review, they simply do not understand what hospitality is or where it must come from. read more