Always clean and the machines are in great condition. I always get a good workout here. A lot is available including pool, weights, and cardio. read more

I was excited to sign up as people were nice and seems very professional. I was looking forward to my personal training as well. After my trainer got sick and my sessions were postponed and after not getting answers to my messages I froze my membership but LA FITNESS kept charging my credit card for full amount instead of just $10. Forced to cancel my credit because of that. This place after people's money and nothing else. Stay away. read more

It's been over a year since the club opened but there still only 2 outlets for hairdryers in ladies changeroom! Men may not need that little luxury but we do. And who came up with that brilliant locker design? You have to be over 6' tall to reach the hooks in the upper locker. read more

Best gym I have ever been in! I highly recommend this gym! It's really clean and spacious! I have been to a lot of gym's and yet this is the best! read more

horrible customer service. i signed up for this gym on the 4th of december, 2015. on the 7th of december, i had my assessment and was speaking to greg. i told him my concern that i'm interested, however, my annual budget is about $450. greg called upon his manager (i believe its Garret?) and said that for $450, i can get 9 personal training sessions that i can use anytime i like. Garret said that he liked that i had specific goals, so he'll throw in an extra session for free (10 sessions). i asked them numerous times if i will be put on a contract, as i can not afford that. i asked them numerous times if this will charge me on a month to month bases. i kept getting confirmation that that wont be the case. and that when i'm signing the documents, i'm signing onto 'whatever WE agreed upon'. evidently not.. i went to my first session that same week on the 8th of december, 2015. it felt great. and again on the 9th and 10th. on the 10th i was reading the fine print of the documents, and sure enough, i was put in a contract. instead of charging me 450 just ONCE for the entire year, i was being charged 400 per month. i immediately stopped using my sessions, and tried speaking to the management team, however they were always busy, so kept saying to 'call greg as he looked into this for you'. i was finally able to get a hold of him on the 19th or 20th of december. he said that he'll email 'someone' regarding this. january rolls in, and i get charged another fee. i spoke to greg and he said that i'll have to wait a lil longer. worst case scenario, he'll downgrade me to the lower plan so it wont be charging me much. i spoke to him several times after that, and i kept getting the run around that he still hasn't heard anything back. to keep waiting. being impatient, i emailed someone directly. i got a reply back fairly shortly saying 'my email is being forwarded to 'someone'. a week goes by and i hear nothing back. middle of january rolls in, and i cant even afford gas money to get to the gym as often anymore. i go into the gym on the 19th (a month after me first talking to greg regarding this issue) and i spoke to one of the agents working at front desk. she thought it was unusual as to why i'm waiting so long. so she gave me a phone number to contact them. i contacted a person by the name of 'matthew c' and he said that he looked into my email, and he too will forward it to 'someone' and let me know asap.a week goes by, and still nothing. i call them, and i was told that 'matthew c' is looking into this and will call me back as soon as he is done his call. no call back made for 2 days. so i call them and got someone else, and she said that apparently greg got a response back, and he spoke to me (never did) and said that the only options i have are to either use the membership, or quit and pay a large penalty. as such, i have no real choice but to either go bankrupt, and default on my mortgage and not be able to afford gas for anything...or pay a large fine of $2000 and get out of this. guess 2016 is off to a bad start for me as now i wont be able to realize my resolutions as i cant even afford another gym for the rest of the year. thank you la fitness. (sarcasm) read more

Awful!!! I've had nothing but a horrible experience with LA Fitness in general but it started with the Milton location. I went to Milton cause my friend told me it was a nicer gym then Oakville and Nigel who handle personal training was really nice; the facility itself is great. I met Nigel and he was great signed me up for training arranged my first session which unfortunately I had to cancel due to an emergency. They then put it through as a session when I asked he said not to worry they owed me a session. So I booked my next session and my trainer was a no show, they also put this through as a session. When my payment was due they put the charge through on my credit card; when I had arrange payment to be direct from my chequing account. When I texted Nigel to tell him, and told him it needed fixed he pretty much said too bad. I told him that wasn't okay my contract stated my chequing account and they need to fix it; he told me he couldn't do anything about it. I asked for the name of someone in charge and he told me to call member services which is located in LA so I now had to call and pay long distance charges. They reversed the charge on my credit card and I then filed a complaint about Nigel and his condescending tone and lack of help. He was rude and his lack of customer service was disgusting. I even offered to send them our conversation; I told them I wanted a follow up. This was 2 months ago; I have emailed them at least 5 times and called them 4 times, I've requested follow ups and phone calls and had none. I've had no personal training sessions since I signed up 3 months ago. When I emailed I asked about the cancellation policy; since you're suppose to pay 50% of whats remaining and I didn't feel that acceptable when I'd received no service. I got no response for a month and then received an email saying my training was cancelled. I called to find out why; and I'm still waiting to find out why my contract was broken without me being informed. Nobody seems to care, they're all about keeping you accountable that's why you get a trainer; but they made it my responsibility to arrange all my appointments. When I called to schedule one Nigel told me he was too busy and to go online. Every time I booked online by appointments were removed. I simply wanted a male trainer, but the only trainer who matched my schedule was female. There's no one's available and no one cares as long as they getting paid. SAVE YOUR MONEY AND GO ELSEWHERE!!! It's not worth the time or money. read more

Best LA in GTA. Hands down.

They keep billing us twice and my wife have to be constantly approaching their front desk to refund. Some of the front desk staff is clearly in component. read more

Terrible customer service! False advertisement as well, don't believe what they tell you initially. always a trick

LA Fitness Milton location personal training service is a complete waste of money. You cannot achieve your fitness goal with them. Getting your sessions scheduled is a problem. Not sure if the issue is lack of enough trainers or gaps with their quality of service delivery and operations management . I don't recommend LA fitness, please go to Goodlife, where the personal trainers are actual personal trainers who work very closely with you in achieving your goals. read more

Great gym, poorly managed. As a manager myself, imperfections stick out like a sore thumb and it pains me whenever I walk into this place. - associates at greeting desk have too much time on their hands. Every time I walk in I feel bad that I have interrupted their conversation to check me in. Furthermore, eye contact goes a long way, why bother saying hello/goodbye to a customer if you don't make eye contact?! By the way, get off your cell phones, you are on company time! - guy who cleans the men's room, I see you hiding behind the wall where the tv is and playing on your cellphone, I'm pretty sure you are not on break, get back to work! - suggestion-find someone to put the free weights back to where they belong. It looks very sloppy! Maybe 1 of the 2 sometimes 3 greeters could do this?! On that topic, do you really need the amount of staff you actually have on? Greeting desk, new applicants, janitorial, daycare; with the exception of personal trainers, these are all 1 person jobs! Check your productivity levels and make the cuts, you will be happy you did! - hours- not 24hrs, kind of surprising because that's how most gyms operate, not a major flaw. read more

wash shower and change areas are a pig stye and have been since opening i think the floors get done every 2 weeks acceptable due to foot fungi and bad baceriums, the shower gout is black now, bring flip flops for the change areas and alchohol to disinfect after you touch stuff read more

The gym is big and has a lot of equipment, but the staff is so horrible made me quit! They are very pushy and won't leave you alone until you accept the personal training, and once I decided to cancel Derrick the "manager" said comments that put me down and made me feel horrible and was beyond rude because I was cancelling... guess that his commission gone... When it came down to a refund takes 6-8 weeks for me to get back over $500... Never heard of such a thing! They took my money easily off my card but won't give it back so easily! The girls that work the front desk in the mornings; anytime I see them they are on their phone and pay no attention to customers... The gym is not professional at all! read more

Lots of equipment but also weights are never but back in the am, showers are very bad never hot, warm at best. There has been locks on lockers for over 4 months. Change rooms on Monday mornings at 6am look like no one cleaned them all weekend and now the morning group has to walk in that filth. Equipment is always in working order and I like the gym but the cleanliness and hot water may just send me back to Good life. And yes I have complained just about every week but that doesn't work. read more

I made this account just to tell people how disgustingly bad this gym is. The customer service at this gym is horrible, you can't even get a "hello" from the people at the front desk because they really can't be bothered to end their conversations to say hi back or even scan your card as they make you wait to finish talking to each other or texting on their phones. And while the front desk staff doesn't want to talk to you, all the other staff in the building pester you all the time to sign up for a "free assessment" which ultimately leads to them annoying you to sign up for personal training. I brought a friend with me one time to try out the gym and she gave her phone number to sign up for a guest pass and the staff member continued to harass her to sign up for a membership weeks after her visit, he called her so often that she didn't want to go back to this gym with me and had to block his number (very embarrassing for me since I was the one who brought her). The machines or change rooms are rarely cleaned, the TV monitors on cardio machines RARELY work, the pool is disgusting and almost always shut down, and it's great they offer Wi-Fi which obviously never works! I have no idea where any of the money I'm wasting going to this gym goes since everything at this gym sucks and clearly a lot needs to be done. Do yourself a favor and don't sign up at this gym. read more

Terrible customer service! There was a deal on for one day only. I received a text message from Anthony that I can come in and sign up for a $25 initiation fee and the membership will be $39.99 per month. I went it to sign up and was asked to pay first and last month up front with the initiation fee so I would now owe $118.00 to sign up. I did not have that much money and was embarrassed that I had to tell the 4 staff memebrs standing there that I do not have that much money today. I was then asked if I could get my girlfriends visa! What kind of customer service is that to suggest another person's money as if they know our finances and assume that its ok to suggest such a thing. I would of saved myself the embarrassment of not having the money if I would have been giving proper information. When I stated this, I was told that there is a 4 page contract and that they cant capture that much detail in a text and that all LA Fitness locations charge first and last. Again assuming that I know this. I was also told that Mike has signed up 15 people already with no issues. This wording makes me feel like this is just my issue and its no big deal. LA Fitness train your employees to provide proper details when promoting deals. I have missed the deal but seeing how poorly this complaint was handled, I am glad I didn't sign up. read more