The first time resting here was amazing. The host at the…read moredesk was very friendly and so helpful. The hotel is a beautiful place. It's quiet and so welcoming. My experience is well over 5stars. I stayed on the 4th floor and it was so peaceful. No slamming doors, loudness of any kind... I would recommend this hotel to anyone. The landscape looks beautiful all around. It's a beautiful restaurant located inside the hotel and super convenient other places near by. I absolutely loved everything about the hotel and Canada.

Clean, recently updated (and elegantly/efficiently designed) room, really low rates, and…read morefriendly/helpful staff. Really? What more can you ask for?

Clean, staff was nice, great location. Close to stores, food, and gas. Outside looks outdated but…read moreinside is remodeled!

We booked this hotel just a few hours before we arrived and we're pleasantly surprised with the…read moreease of the check-in process, the availability of drive up rooms, the wonderful charging stations for our EV behind the hotel, two of which were super fast 350 KW stations, and the cleanliness and comfy atmosphere of our room. This is a delightful hotel we would stay at again. There's a delightful pizza restaurant nearby called Pizza Salvatoré. We loved it and would go there again for takeout!!

This hotel is amazing! Good staff and clean rooms. Always get a great deal here. The breakfast is…read moresimple yet good. I come here almost every time I travel (once or twice a year minimum). It's right in between of Nova Scotia and Toronto.

This is a nice property with a lot to offer, such as a spa, beach, water sports, gym rock climbing,…read moreand plenty of halls to host events. There are also 2 restaurants in the lobby (although the nicer one was closed while we were there... so much for a romantic anniversary dinner). It's a very modern hotel the lobby is really nice and the rooms are sleek and comfortable. Each room has a balcony and an open floor design for maximum lighting when you want it. I love that there are nespresso machines and pods in every room. When you drive up from outside you don't know if it's a hotel or a hospital or an apartment building. But it doesn't take away from the hotel. The food at the restaurant was good and the service too. They miss out a little on not having a proper cocktail menu, however with their full bar there is plenty to choose from. We got the "gourmand" meal package, the choice of food was good and it was plenty of food. They are accommodating to gluten sensitivity, and many items lturn out not to have gluten in the ingredients. Some things that were wrong with this place need to be put out there the most important being the insulation between the floors are nonexistant. At 7:30AM we had high heels pounding back and forth for over an hour in the room above us. So no sleeping in unless your on the top floor. Another thing that made no sense is that you invest 100s of millions of dollars in a huge facility, decide that the lobby is worth investing in a nice pool table, but cut corners on pool sticks. There were no sticks. There was a short stick for tight areas, which there are none, and the one and only stick they had, which was in the administration office, was crooked and the tip broken. I can't understand with the space they have, there isn't even a single rack for sticks. Granted it's a hotel lobby not a pool hall but if your going to invest in a pool table, then spend a few bucks on some good sticks so your guests can use it. All that being said it is a nice place which I will stay at again and go to while I'm in Thetford Mines. I really enjoyed my stay. N.B. this place also falls victim of the common problem in Thetford Mines which is not enough staff, which is no fault of the hotels, and did not significantly impact the service we had.

My husband surprised me with a trip to old Quebec, just when I thought it couldn't get better we…read morepull up to this gorgeous hotel/castle; World Heritage site. Breathtaking spires and stone exterior , flags from multiple countries. As you enter the front doors, the beauty is overwhelming; gold, ornate stone, wood finishes and fragrant flowers. I could feel the history and pride around every corner and step of the staircase. Staff were very friendly and accommodating. We were surprised to hear a knock at the door around 8pm every evening , smiling staff offered water service and anything else you may need! Nice touch. Tip- be sure to make reservations for the iconic restaurant's. Unlikely you'll get in without a reservation. Book an early or late reservation if you want a window view.

First, let me declare that I did not stay at the Chateau hotel but I did take a tour of the hotel…read more Instead, I stayed at the Hilton, half a mile up the hill from the Chateau and, after the Chateau tour, I must say that I really enjoyed the view looking down on the Chateau, the old city and the river from my 18th floor hotel room at the Hilton for a fraction of the cost of the Chateau. The Chateau is an architectural gem. It is well worth your time to walk around the perimeter of this gorgeous building -- you won't be bored. The tour guide explained that the Chateau is a 5 Star hotel and everything must be perfect. Once inside, I saw chandeliers and window ledges caked with white dust. The "grand ballroom" reminded me of my high school all purpose room. We were warned not to touch anything because the grand ballroom was being prepared for an Easter Brunch. Two of the tablecloths covering the round guest tables had strange, yellow spots on them. If I return to Quebec in the future, I will stay at the Hilton which has a fabulous buffet breakfast that is reasonably priced and an equally fabulous view looking down on the Chateau and the old city.

Great location in the heart of downtown Quebec. Within walking distance to all the sights and…read moresounds the city has to offer. Rooms were clean with plenty of storage and heated floors and towel racks which was fantastic considering the temps outside. All in all a great experience from the front desk staff to the housekeeping staff. Thank you for a great stay!!!

The place was very clean, the rooms was large and the staff at the desk were helpful. The location…read morewas very goof. It was a short walk to the Frontenac.

Although there's almost nothing to shop near this hotel, and it looks old on the outside. But I…read morethink it has been remodeled and look new and clean in the room. Everything is pretty new in the room.