We stayed here when we traveled to Bruges. It is located on the canal and our room was on the top…read morefloor. We were one of two rooms so it was quiet. This is a 5 star experience, from the moment we entered to the day we left, the service was impeccable. We arrived early and were whisked away to our room by staff that made sure we were well taken care of. The room and amenities were impressive. We were able to check out at a later time and because our train wasn't leaving until later in the day they held our luggage. This gave us an opportunity to explore Bruges further. When we arrived to retrieve our luggage we were offered tea, coffee, water, in the sitting room, and the use of the bathroom, before we left for our train. The staff is a true asset at this beautiful and elegant hotel.