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    L Quinn

    3.0 (1 review)

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    17 years ago

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    Fran Mccann, DDS

    Fran Mccann, DDS

    1.0(1 review)
    12.8 mi

    Dreadful dentist. They changed to private whilst I was a client, I called to check if I was still…read moreon NHS rates and they assured me that my status was still NHS. But wait for it - A filling fell out, although not in pain I called them to get it fixed, a quick 5 min check confirmed a filling and xray were needed, new apt rescheduled to do the filling. 3 days later a bill arrived for £120?! When I called to get an explanation I was told to see the dentist at the apt to discuss. HMM it transpired £40 was for the initial emergency apt - £40 as I'd not been in a year and £40 for a clean - so the £120 was before they filled the tooth - that would be another £100!! £220 for a small filling!! This was when miss McCann became rude and hostile whilst I was in the dentist chair. I explained - 1, I didnt request an emergency apt, 2 my teeth weren't cleaned and 3 I wasn't told it was £40 for not attending for a year. she told me I would have been given a quote and breakdown of charges by the receptionist at my 1st apt - when I replied I absolutely hadnt received this she got angry and said she wouldn't tolerate my calling her staff liars - to which I replied then so in that case you are calling me a liar!! Totally hostile at being caught out trying to rip me off with fake charges. At no point did I lose my temper but I can't say the same for Miss McCann!! Funnily enough I didnt let her at me with a drill - I walkjed out advising my familty would not be returning to her practice. Never experienced customer service like it before or since!! Avoid - expensive, rude and unprofessional

    L Quinn - dentists - Updated May 2026

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