Although these old reviews give this company stellar compliments, my experience was quite different. If you are interested in finding out why using L'Co is very bad decision and how unprofessional they are, then read on.
They were recommended to us by another photographer, and in late 2019 decided to use L'Co for our daughter's upcoming wedding in June 2020. First, I found it difficult to communicate with this company due to their requirement to go to their website, review their photographers, and then email them (no physical studio?). Our daughter also wanted a video of the wedding and after a meeting with the videographer, her decision was made and communicated to L'Co in early November 2019. (By the way, this person who responds to your emails, Amber, is not even located in Duluth.) When we were making our photographer decision, we were told via email that she would send us a list of "available" photographers for our daughter's wedding. We received the list and made our decision and wanted to meet the photographer in person to discuss everything, which became a problem. We set up a date/time, and then they later told us they could not make it. This went on for awhile and, by chance, we met her in person at the Duluth Wedding show on January 11, 2020, and made our decision then. The owner, Stacey, was present at the show as well and we talked about the upcoming wedding. I communicated to her our decision was already made for the videographer at that time. I spoke to Stacey on the phone January 17 to discuss the arrangements and payment. She told me that we could use the videographer for the shorter time period offered on the website but that we had to have the photographer for the full-day period (not the shorter period stated on their website... basically, the information on the website and what was communicated was misleading). It ended up that we could not have our choice on what we wanted and had to agree with what Stacey told us that we had to do. We received the contract via email and signed it. Although we were originally told our photographer was available, on January 20, Stacey responded with an email stating that she was now unavailable for that date. We had to deal with that news and communicated that we will only use the videographer then. We were emailed another contract to sign on January 22; however, the contract was changed to a full day rather than the 5-hour period we agreed on when I talked to Stacey. After we communicated this back to L'Co, Stacey responded with another email, "Unfortunately, I feel that booking with us just isn't meant to be. Ryan is no longer available for your date due to unforeseen circumstances." My daughter was devastated! We had just spent over two months of time invested in a very important decision only for it to come down to Stacey making our final decisions. Terrible customer service and very unprofessional! read more