I recently made an online purchase of a pair of gloves from L'Atelier du Gautier. It did not go well. Somehow, during transit, the gloves had been exposed to a large amount of water. Because the shipping envelope was made of Tyvek, it dried without damage so this was not externally apparent. However, when I opened the shipping envelope, the gloves and packing material were completely soaked - not just surface moisture but dripping wet; in fact mold had begun to grow on and inside of the gloves. Obviously, I was not satisfied with the purchase. I contacted L'Atelier du Gautier, described the situation and sent photos but they were very unhelpful. First, they implied that I was being untruthful, that it was not mold but packing powder. Then they insisted that the gloves could simply be dried out and cleaned without any lasting damage. Then they promised to file an insurance claim with the shipper. Finally, they stopped communicating with me when I asked for reimbursement. I only received refund by filing a dispute with my credit card. I understand that things can go wrong during shipment. I do not fault the business for that. But I do find their unwillingness to take responsibility for and to correct the situation to be unacceptable. Based on previous reviews, this is L"Atelier du Gantier's standard operating procedure in such circumstances. If they do not want to deal with the occasional problem involved in shipping then, in my opinion, they should not offer online sales. I did give them one star because, as far as I could tell, the gloves appeared to be well designed and manufactured. Maybe on-site purchases would not be a problem. But I most definitely do not recommend L"Atelier du Gautier for online transactions. read more