I utilized Yelp to locate an auto mechanic familiar with the Alfa Romeo Stelvio. I found Charlton…read moreof C & A Automotive Services through sending a Yelp project inquiry. Charlton messaged me back within 15 minutes. I explained that my throttle dashboard light came on, and Charlton said I might need the $70.00 diagnostic test to turn it off and determine the throttle problem. Charlton also asked me about the size of my engine. I scheduled an appointment and canceled it because the throttle light went out. Perhaps it was the below-freezing temperature and my attempt to drive my vehicle without sufficiently warming it up that prompted the throttle light to come on, I will definitely contact C & A when my vehicle does need servicing. I appreciated the messaging that helped me determine what my vehicle needed. What's valuable? The excellent customer service in fielding my throttle concerns is worth noting.

Got back to me right away. Great estimate. I look forward to my appointment Thursday . I have so…read moremany people to thank I'm making a part 2 lol Thanks for everyone who contacted me. This is my first time using Yelp and was so stressed because my regular mechanic is my friend and he was on vacation when the brakes went out. I felt so much better when I found people who would help me . Special thanks to Charlton at C&A Automotive for making me feel at ease and gave me a great deal . It turned out to be the brake job from hell because of the poor workmanship of the last owner . An hour project turned into a 3 and a half hour nightmare. Charlton worked his ass off and kept a good attitude . We're both talkers and that helped our mental health. Lol I can't recommend to highly. You need a car repair done he's the man to get.

I used this garage for an oil change and inspection. The prices were fair and as listed. No…read moresurprises. The report I got was through and with pictures. I feel like this garage is trustworthy and helpful. It is not one you can wait at so have a ride to pick you up and get you back. Check their Groupon and you can book online. They are also cheaper if you pay cash.

Amazing service. Kind and courteous mechanics. My car had to get towed there and is running like a…read morechamp now! I had several repairs and inspection done - not only much faster than expected but super fair prices as well. The owner Tim even took the time to explain to me how I can get ahead of inspection cost and repairs next year. I have found my new mechanic and am recommending them to everyone.

Terrible experience here. I got a state inspection and some body work done. We just moved from out…read moreof town and when I called I asked questions about what the inspection would be/cost; the receptionist gave me all kinds of attitude and made me feel stupid. They let me use a loaner which was nice, and several hours later called me to tell me the work had been done and billed me. Maybe I'm alone in this - but I prefer my mechanic to confirm the cost of the work before they "do" the work - the receptionist argued with me about this too. When I picked up the car they let me know that unfortunately they couldn't get the part (a front grille assembly) to fit properly and there was a large panel gap. Very frustrating. The part was brand new and the technician confirmed the part was not the problem - they botched the installation and bent some of the tabs holding it in place... so to recap, they screwed up the job and charged full price anyway. Icing on the cake - my new mechanic noticed they removed several of the trim fasteners from the front and "forgot" to replace. Never going here again.

I've been taking our cars here for a few years now. I never cease to be impressed. Not only are…read morethey are thorough, but they email a comprehensive report including break downs and pictures of your car so YOU can make informed choices. They never presure or over charge. Infact I've been refunded before.The customer appreciation is always top notch. from mailed news letters and coupons to reminders about inspection. But this morning blew my mind. I got to witness their dedication to their customers. A mother and her kids were stranded. They sent staff to rescue them and get the kids to school! When a company says you're family THIS is what that means.

JONES AUTO CARE has gained our trust and business. They were always easy to contact, answered all…read morequestions, set my appt and completed all work as promised in a timely manner. They have an amazing system that allows for digital and visual car maintenence that anyone can understand. We appreciated the explanation of all prices and options. These are the most pleasant mechanics I've ever worked with. And best of all they have warranties to cover their work so if we ever need to we get to visit them again.

Out son was driving my wife's car back to college and it suddenly started losing oil after…read moreseemingly hitting a rock. Being Sunday afternoon, finding a tow in rural Md was challenging but we did & had the cat towed to Jones. Ralph was excellent on the phone the et fay and we had the car fixed & paid for (VERY reasonable) within a couple days.

Wow. Talk about RUDE. We had a car that was towed overnight on a Saturday unbeknownst to us by the…read morepolice's orders. We called around to different towing companies within the township to see if it was there. Every company we spoke to was so friendly and helpful, even though half of them weren't even open for business because it was a Sunday. When we called the Louie's number the man who answered told me he is not a mind reader. Wouldn't tell me if they would have been the company called out that evening. Completely rude and condescending. Please do not use this service if you have a choice.

Please do not go here they have terrible customer service skills and have no ideal wrist they are…read moretalking about. They charged me $300 to come and pick up my car that was taken to them by the police station when my car was found stolen in the hands of a drug dealer. The police station claimed they wanted to do a sweep of my car to make sure all drugs, guns, and paraphernalia was not in my car! One that was completed my car was held by them for a week that they claimed was ready for pick up but they never got in contact with me! The customer service attendant was very rude and condescending. So please just be aware of what you're getting into when you go there!