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L A R Service Center

1.5 (68 reviews)

Services - L A R Service Center

Cooktop repair

Range repair

Appliance repair

1 More Service

Stove repair

L A R Service Center Photos

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Ask the Community - L A R Service Center

Review Highlights - L A R Service Center

Mike came on schedule (called about 30 min prior to arrival) & was very helpful and personable.

Mentioned in 12 reviews

Read more highlights

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Hugo's Melrose Appliance

Hugo's Melrose Appliance

(75 reviews)

$$

We purchased GE Cafe appliances in 2022 from Hugo's but this review is regarding a recent follow-up…read moreexperience with Al. We had special-ordered bronze appliance handles for the GE Cafe set, and one of the refrigerator door handles had started to oxidize within a year. It didn't bother us as it was hidden but then it started to peel and the silver metal was showing through. We only use a soft damp cloth to wipe them down, never any chemicals. I gave Hugo's a call a few weeks ago to see if this was a known issue and if GE would replace. The person I spoke to on the phone took down my information and asked me to text some photos to Al and follow-up on Monday. Al said this was the first he had heard of this issue but he reached out to GE on our behalf and by Friday of that same week, we had a replacement handle on our doorstep. We definitely would not have received this service had we ordered through one of the big box stores. This is why we choose to shop with small businesses. Thank you, Al!! The new handle looks great and we will be seeing you soon...washer and dryer is on its way out.

Hugo's was recommended to me by my repair man and I think it was one of the worst experiences I…read morehave ever had. I was replacing my washing machine and the deliverypeople inadvertently removed my dryer and brought in another dryer. I was on line at the time and not paying attention. When I noticed what had happened, they took the new dryer back out. then they took out the old machine and returned my functioning dryer to my home. When I called the store, there was little apology and I requested purchasing a downgrade of my former machine. When they returned three days later, they brought up an upgrade - NOT he machine I ordered. But what was most shocking was when I called them and asked them why they had not delivered the machine I wanted, no one knew anything about it. Then the person on the phone said "We deliver the wrong appliances all the time because the numbers on Electrolux washer and dryer are so similar." I couldn't believe he said that. I was stunned to which I said, "Knowing that, why are you not more careful?" I ended up tipping the delivery men who worked hard and the machine cost me much more than it would had I bought it from my local store. There was barely an apology about them.

The Home Depot

The Home Depot

(93 reviews)

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Asked an employee to help an older woman put some things in her car while in the parking lot and…read morerecieved the response "Don't tell me what to do". From the other reivews, seems like this is an ongoing problem at this store. Will take our buisiness elsewhere.

As I'm writing this review I spot a review berating the woman I am writing to commend. Cheryl in…read moreReading was knowledgeable, helpful and pleasant. I knew what I wanted when I went in so I wasn't asking for a lot of help - just reassurance that the brand I chose was reliable. She did her sales job v effectively, but when I said I wasn't interested, she didn't push. She saved me a little $ and offered good advice. I would go back to Home Depot to buy appliances based on my experience with Cheryl. (Sad to say that my experience over the years with many of the HD emplyees was not good. Lots of people who can't be bothered or don't know more than I do. This time I dealt with 2 sales women. - both were great. Perhaps HD needs to hire more women?) Two final points: why are the ratings on Yelp so low while Google reviews are glowing. For the same store?? Finally I had a hard time reaching Reading, so after 6 hours of trying I googled Home Depot Customer Service. I called an 800 number and was told my account had a red flag. I said I just got the card 6 hours ago. Person on the other end was nasty and insisted that my info was compromised. She spoke with a very thick Indian accent and was so rude I hung up. Called right back - guy with a veyr thick Indian accent ansered the call and when I told him I suspected they were a scam and not HD he said "then why don't you hang up." I did. Buyer beware.

Hudson Appliance - Refrigerators Hudson, MA

Hudson Appliance

(101 reviews)

$$

We gave Hudson Appliance the dimensions of the refrigerator that we needed to replace and accepted…read moretheir recommendation. The item they delivered, however, was too deep and did not fit the space, actually blocking one of the entrances to our unit. We also had told them that the doors had to be reversed to open on the right, but that was not how it was delivered. When advising them of the problems, Hudson asked if we had checked the dimensions of the unit they recommended; to which I replied, "Did you check the dimensions we gave YOU?" No reply. When I asked why the installers didn't call Hudson to alert them that the refrigerator was blocking the door, I was told that they "just deliver and set up." When we told them that the doors were not reversed as we had asked, they told us that they could not be reversed; despite their telling us originally that they could. Despite this being clearly their fault, when we asked them to take it back, Hudson said that we would be responsible for a 30% restocking fee. We had considered going to Small Claims Court to resolve this, and we are confident that we would have won; however, we decided that it was not worth our time to save $250. They eventually took back the refrigerator and charged the 30% restocking fee. Having spent 30 years in senior management for large and small retail companies, I can say with conviction that this was extremely poor customer service and one of the worst experiences I have ever had as a consumer. I do not like leaving negative reviews, particularly for small box stores, but given their indifference to us, I feel compelled to call out Hudson Appliance for this terrible experience.

Our team at NEAR ME HOME BUILDERS INC is very satisfied with the excellent customer service at…read moreHudson Appliance! The staff is knowledgeable, friendly, and always willing to go the extra mile to help. They make the entire process--from product selection to delivery--smooth and professional. We truly appreciate their commitment to quality and customer satisfaction. Highly recommend Hudson Appliance! -- NEAR ME HOME BUILDERS INC Team

L A R Service Center - homeappliancerepair - Updated May 2026

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