I have known John, Kay and Ann for more than 20 years. They are insurance pros and know how to go…read moreto bat for their customers. They are straight shooters and know how the claims process works and how to make claims easy for their customers. Sorry to see some of the folks posting reviews are unrealistic about the time it takes for approvals and the specific requirements of making changes to policies. This agency has been around for many years because they take care of their customers.

I'm actively seeking another agent. In November, my 2002…read moreSubaru with 203,000 miles was rendered useless after the timing belt snapped. I had it towed to my favorite mechanic who pronounced it DOA and was referred to a couple of 'cash for cars' towers to take it away. After diagnosis, I called State Farm to cancel my insurance on this vehicle. Several months later, I receive a statement reminding me to renew my policy on this long-gone car. So I call to see what happened, and it turned out they never canceled my policy. Now it is UP TO ME to PROVE TO THEM that their mistake is accurate. Because the vehicle was old and had high miles I paid my insurance twice a year, so did not realize they never canceled the policy (I'd forgotten about the refund check for the difference). I have already sent in screen shots of the date, time, and call length of that call, the notification from my auto guy with the diagnosis of a broken timing belt, and they told me that's not enough - I need a receipt from the tow guy who gave me a Benjamin and took away my car 5 months ago and had no receipts to give. Which phone number was that again?? This is total bull****. I'm in grad school, I have a 3 year old, and I work and they want me to track down some guy I called almost half a year ago to have a receipt printed for a car he probably doesn't even remember towing away since that's all they do EVERY DAY. Way to pass the buck like a pro, DeBella. To make the bad taste in my mouth completely sour, when my brand new car was hit yesterday I called them to report it, they offered me the option of going through them to start the claim for a $500 deductible or I could call the other driver's insurance company to process the claim for free, 'but it might take 6 - 12 mos to get your money from them for repairs'. This accident was not my fault (car parked in front of a residence) and fortunately for me a responsible, licensed driver was behind the wheel, so it is being taken care of. But clearly DeBella is after all he can get from his customers and isn't above subtle scare tactics to get the job done. The person who hit me was insured by Allstate. When I called they did such a good job of taking care of me that they are top of my list for people to call and get new insurance from. I won't be going back to state farm, that's for sure.

Great job by Ness.. she's very helpful. She answered all my questions and was very professional…read more Charles

I have had State Farm for many years. I'm 75, never had an accident, never submitted a claim …read more.. but last July, a BIG BLACK pickup truck ran into my driver side door, trying to change lanes. Although the woman driving stopped, she gave me only a first name and phone number, made a phone call, then said the truck owner would not want to file a claim with Progressive, but he was a responsible type and would take care of it, himself. Then she drove off without giving me insurance or owner info. State Farm contacted Progressive and got me some contact info, but also learned that the owner's insurance had been rescinded. The "owner" promised me a check. I waited 10 days twice, for the check and never got it. I have had to file in Small Claims (if they had insurance, why not just make a claim?) and the info State Farm got for me made that possible. Thank you State Farm !!!

Dan Bigandt with American Family Insurance is extremely knowledgeable and helpful whenever I have…read moreinsurance questions. I would highly recommend them to anyone who need insurance for their home, auto, or business coverage in Lakewood and the Denver Metro area.

Insurance isn't something I know a great deal about, so it's good to have a great agent. Taylor is…read morethat agent. I switched over to AmFam for my car and homeowner's policies and added an umbrella polity too. Taylor was very helpful, educational, and explained things in words I can understand. I recommend Taylor at the Daniel Bigandt Agency for all your personal insurance needs.

I love the rate that Scott got me for my insurance! It costs less for more coverage than what my…read moreprevious insurance provided. When my car was hit, Scott made sure that everything was handled and made the process a lot less stressful than it could have been.

My wife and I have been customers of American Family for almost 14 years now when we first bought…read moreour home. Scott Gallagher in Highlands Ranch, CO has been our agent since that time. We have multiple policies with Scott including our Homeowners, Automobiles, and Life Insurance. We've been very pleased with the performance of Am Fam on the various claims we've had and the prices on the policies are competitive. The customer service provided by Scott over the last several years has steadily and significantly decreased creating a lot of frustration for us. In the last several months we've had a need to add two new policies to our portfolio - an auto policy for our new truck and an RV policy for our new camper. In both scenarios we sent two separate emails over several days providing Scott with the information we needed but with no response. The auto policy inquiry took two additional phone calls in addition to the email to elicit a response for a quote and a policy. For the RV policy we also sent two emails over the course of two days explaining that we're about to close on a new RV and we needed a quote and a policy but with no response. We included a copy of the signed Buyer's Order we would be executing as part of the transaction in our initial email. After following up with a phone call we were told "Oh, I didn't know this was urgent". Needless to say that we were furious by the lack of responsiveness and lack of urgency of our request. At this point we've decided to change agents. We simply can't justify paying the amount of money we do to Am Fam on a monthly basis and receive such poor customer service from our agent. I'd rather let an agent get paid on our policies who actually cares about our business and not take it for granted.

Dezra and Valerie are both very helpful and responded quickly. I'm a longtime customer who has not…read morealways had this experience in recent years, so I'm glad to see customer service is again a priority In this office.

Dezra Maese was great to work with. She was able to get me…read morean additional discount on my homeowners insurance. Thank you for your help and helping me to save a lot of money!

I've been with Mike Bailey's agency for years and that's saying something. If I felt I was getting…read moreanything less than outstanding, dedicated, personal service, I would have left long ago. No one enjoys paying for insurance but it is a fact of life, AND if you look at it from a mature standpoint, it definitely is peace of mind that you can buy. Mike and his EXCEPTIONAL staff WILL give you the kind of service every customer deserves, and then some! Unlike the discount companies where you need to press 1 just to talk to a human in another time zone that lure in those that would rather pinch a penny than get what they truly need, they get to know YOU, and tailor your policies to give you the seamless coverage you need, and at a very reasonable rate. Having just retired, Mike and the crew (with NO prompting from myself!) reviewed my policies and actually found ways to shave some dollars from my monthly rate without diminishing my coverage one iota. Bottom line: There is no way you can go wrong with this agency. Top Notch, Professional, Courteous, Knowledgeable, Friendly. 5 Stars!

Carolyn, Carol and Connie are the best. We insure three cars and our house and they have always…read moregone the extra mile to help!! This is what customer service should be!! Job well done!!!

Customer service subpar . Did not get anyone to respond to…read moremy email regarding insurance . Willl definitely not be using them .

Joni Reents was essential in helping me & my wife enroll in supplemental Medicare insurance…read morecoverage. I would highly recommend Reents IA - the firm was responsive, competent, and timely.

Deborah and Danielle provided us with the greatest customer service I have received in years. My…read more85-year-old mother was just informed that she would be losing her health insurance on 01/01/26. These ladies got right on it and in less than a week all of our concerns had been alleviated, and we no longer had to stress over what we were going to do. Thanks again!

We worked with Enzo for commercial property insurance. He is so knowledgeable and we really felt…read morelike he had our best interest in mind. He thought of many things we would have never considered. He's very wise, great communication and experience.