I came to Classic Remise Berlin hoping to shop for a Porsche 911. Instead, I got front-row seats to…read morewhat can only be described as German Customer Service, featuring one very angry manager.
Apparently, our small children were accused of opening the door of one of the classic cars. The only problem? The door was a heavy push-button door that they physically couldn't have opened. It would've been easier for them to bench press a refrigerator.
Now, if the manager had walked over and simply said, "Hey folks, please make sure the kids don't run or touch the cars," the conversation would have lasted about five seconds. We would have apologized, thanked him, and moved on.
Instead, he came charging over like we'd just stolen the Mona Lisa, yelling before asking a single question. Unsurprisingly, yelling at people tends to get yelling in return.
To top it all off, one of the older patrons decided the mature thing to do was flip us off. Apparently, that's part of the premium Classic Remise experience.
The irony is that I was there as a legitimate buyer looking at Porsche 911s. Nothing says "Please spend six figures here" quite like being screamed at before anyone bothers to find out what actually happened.
The cars are beautiful. The building is beautiful. The customer service, however, belongs in the scrapyard.
If you're going to visit, leave your kids at home, don't make eye contact, and hope you don't get mistaken for someone who committed the unforgivable crime of existing near an expensive car.
