The owner of my flat used Mr. Schulz to install two 'stangenschloss' at a total cost of 2000e. One…read moreneeded repair. First, I called and spoke in German, albeit broken German, but still good enough to get the message across. The phone was slammed down without comment. Tried a second time, same thing again. As my landlord instructed me to use the locksmith on the keycard, I had no choice but to visit him personally. I explained the situation but he denied ever putting in the locks in the first place. Very rude and unfriendly. I came back a second time after consulting the landlord and making sure he is, in fact, the locksmith who installed the locks. Same thing again - denied having installed them despite my insistence of the contrary. The 3rd time I went armed with the receipt from his shop, which I had examined and looked for the cylinder number. I noticed that he had excluded the part number from the receipt years ago, presumably so he would have to do any repairs. At last, he glanced through his invoice book and found the old receipt. He then wanted 125e just to give me a quote on reparations (necessary for my insurer). I live about 3 minutes away from his shop. It seemed like he just wanted to get rid of me from the moment I called.
Terrible/no service, rude, grumpy man.
Do not recommend.