We came to this veterinary hospital looking for answers about our 10 year old German Shepherd's…read moreongoing upper respiratory issues, and the care we received exceeded our expectations. The staff was professional, personable, and attentive throughout every visit. They also offer student discounts and discounted two-week follow-up appointments, which was appreciated. The veterinarians were incredibly knowledgeable and took the time to thoroughly answer our questions without ever making us feel rushed or pressured into unnecessary treatments. Every interaction made us feel supported and confident that our dog was in good hands. After working with them over the past two months, we finally feel like we've found a vet we can truly trust long term. Highly recommend!

I waited before writing this review because my priority was getting my cat, OG, healthy again…read more Unfortunately, after everything that has happened, I feel other pet owners should know about my experience with Rancho Pet Hospital. OG had dental surgery here on Friday, August 14. While he was under anesthesia, I was offered a complimentary nail trim, which I agreed to. Over the weekend, OG was heavily medicated and recovering from anesthesia. I noticed he was urinating in his sleep but initially assumed it was related to the anesthesia and pain medication. By Monday, August 17, it was obvious something was seriously wrong. He was repeatedly going to the litter box, straining to urinate, and clearly uncomfortable. I called in a panic and brought him in around 9-10 a.m. At approximately 4 p.m.--around SIX HOURS later--I received a call saying they were just then going to collect his urine. I was extremely upset knowing my cat had apparently spent hours there while visibly straining and in pain. When I questioned this, I was told they had been busy. I was then told he would be sent home with pain medication while we waited for his urine results. When I arrived, I was charged approximately $400. I questioned what had actually been done for him during those hours and why a cat experiencing significant urinary symptoms was simply being sent home to wait. The interaction at the front desk made an already frightening situation worse. When I explained that OG had been suffering all weekend, I was reminded that they had called Saturday and I had said he seemed okay. I was then told, "It's not like we can talk to him and ask him if he's in pain." I found that response incredibly dismissive. I brought him back specifically because his behavior was now clearly showing that something was wrong. Once home, I knew I could not watch him continue suffering while waiting several days for results. I took him to an emergency veterinary hospital, where he was evaluated immediately and treatment was started. His testing ultimately showed an E. coli urinary infection, which he has continued receiving treatment for. Taking the timeline back to August 19, I discovered something else. While holding OG, I noticed dried blood around multiple freshly trimmed nails. I was horrified. I called Rancho Pet Hospital and spoke with Dr. Ravi. He told me this was news to him and that he had not noticed any problem with OG's nails before discharge. I later requested reimbursement for the August 17 visit and some form of accountability regarding the nail trim. I was told there was nothing to refund for the nail trim because it had been complimentary and that the matter would be discussed with the team. The fact that the nail trim was free is beside the point. I wasn't concerned about the price of the nail trim. I was concerned that my cat came home from their care with freshly trimmed nails and dried blood around them. I stopped pursuing the matter because my attention needed to be on OG's recovery. Today is August 29. While examining his paws, I noticed the affected areas are now healing with scabbing and what appears to be residual bruising/blood blistering around the tips of his toes. Seeing this during the healing process brought everything back for me and is why I am finally writing this review. EDIT: AS I AM THINKING THIS THROUGH I AM JUST NOW REALIZING THEY MOST LIKELY USED A NAIL FILE AND THE FRICTION OF THE FILE WAS RUBBING HIS TOES WHICH CAUSED THEM TO SCAB AND CREATE BLISTERS I understand complications happen in veterinary medicine, and I am not claiming this hospital is incapable of providing good care. What I cannot overlook is the totality of my experience: my cat spending hours at the hospital while experiencing painful urinary symptoms, the dismissive interaction when I questioned his care, discovering dried blood around his freshly trimmed nails after a complimentary nail trim performed while he was unconscious, and feeling as though my concerns were brushed aside when I tried to address them. OG cannot tell someone when something hurts. That is precisely why I trust veterinary professionals to recognize signs of pain and handle him carefully when I place him in their care. I will not be returning to Rancho Pet Hospital. I am sharing my experience so other pet owners can take it into consideration when deciding where to bring an animal they love.

VMC was able to see us on an urgent basis today -- my siblings and I are forever grateful for their…read moreexcellent, kind and comforting veterinary service this evening. We took our elderly family dog, Champ -- a German Shepherd -- in after he had been showing signs of lethargy the last several days. We made the decision to let him go while we were there -- and the whole experience felt very personal and private. They allowed 4 of us to be present as they administered the euthanasia necessary and our Champ took his last breath there -- in a peaceful environment surrounded with love (and lots of tears). Thank you to the entire team for your help!

Initial experience was positive, easy appt. process after I entered my information. Got a call…read morefor same day appt soon after my submission, professional reception and assistant. Doctor was very hands-off, he saw my senior cat for 3 minutes, didn't even touch her or do an actual assessment. He entered the room with an unsettling facial expression for the minimal interaction. We didn't have a consultation/review of the findings, just told me that she needed a steroid injection and blood work pre-procedure to make sure her liver could tolerate it. But when the assistant came in, she didn't have orders for lab draws. I agreed to some of the treatment. I didn't agree with the antibiotics, since he said she didn't have an infection in our brief 3 minute evaluation appt. Would not recommend

I switched from my 10 year vet that took care of my pets to Gold River. I read a lot of great…read morereviews about Gold River so I gave them a chance. I have had my four cats down there already to get them set up and determine a baseline for their health. I switched because there was too much turnover at the previous vet. Also the previous vet tried to upsell me which I didn't like a bit. And the prices were getting higher every month. Dr. Bindra is wonderful with the cats. He holds them and talks to them during the exam. Even my scaredy cat was calm with him. I was very impressed. I even had their claws clipped there and none of the cats got crazy about it. Gold River's pricing is phenomenal; half as what I was paying the other vet. I do recommend them if you are looking for a pet vet.

Dr. Bindra and his team are extremely compassionate, kind, and knowledgeable. All 3 of my kitties…read morehave been seen here but this review is especially for my most recent contacts with them for my sweet boy who I just had to put down. Dr. Bindra helped me for months with comfort care meds and offered many consultations when I needed to check in or ask questions. Then the inevitable came. I've never put a pet down before and they made the experience as respectful, peaceful, and calm as it could possibly be. Dr. Bindra is so loving and kind towards animals and truly understands the bond humans have with their fur babies. I am forever grateful to him and the rest of the team. Thank you for helping me send Jorge across the Rainbow Bridge with as much love and compassion as possible.

COME HERE FOR VET EMERGENCIES!!!! Our dog Moxie had to come…read morein for an emergency surgery for pyometra, which is an extremely deadly uterine infection. She went from perfectly healthy to on her death bed in two days... We went to two other vet clinics that charged outrageously and offered no payment plans or financial assistance. Her age disqualified her for any grants at UCD. There were no other treatment options- surgery or nothing, and I had already received an increase in my Care Credit limit specifically for this but didn't have enough after exam fees and diagnostics. We thought we were out of options. All Creatures SAVED HER LIFE! They were very fair and flexible as far as finances go and actually charged reasonable prices. Even more so, they offer a program called Cherry, which is basically a 'get now pay later' payment program. It's so simple and straightforward, and we literally got to choose exactly what the plan looks like. After running around with stress and anxiety, they were very quick with intake, and put her in surgery as soon as possible. The staff are SO ACCOMMODATING! The kindest and most understanding souls!!! We didn't want to leave her.. so we stayed. My fiancé requested to receive a call the second she comes out of surgery, and they let us come in immediately after even though it was the middle of the night. He stayed in the exam room and SLEPT on the floor with her while I slept in the car. Next morning she was supposed to be discharged but unfortunately had to stay all day to stabilize. And best believe we were there the entire time. They brought us refreshments and checked in on us regularly from 2am after surgery to 5pm when she was discharged. We bombarded the space the entire time and made home there as long as our girl was there. I know that's a little weird, but they did not care!! They were so kind and friendly, very understanding and genuinely compassionate. I wish they were not just an ER. We would love to come here for her primary care!

I had a wonderful experience with Veterinary Center in Rancho Cordova. I brought my dog in and was…read morevery happy with the care he received. The staff was kind, patient, and caring, and the veterinarian took the time to explain everything and answer my questions. It was clear that they genuinely care about the animals they treat. My dog was treated with compassion and made to feel comfortable throughout the visit. I'm very grateful for the care he received and would definitely recommend Veterinary Center in Rancho Cordova to other dog owners

This is my 2 year updated review. It took a while until I felt ok posting this but I am so grateful…read moreto them. My dog Bianca passed away a year ago due to complication with a pyometra, herniated disk, stage 3 CKD, adrenal tumor and heart murmur. She's a cancer survivor and was treated by the oncology department at VCA and was a frequent flyer at the emergency department, much to the dismay of us and probably all the staff who had to hear her complain yapping. It really took a hurricane of conditions to finally take away our girl because the VCA team were there all the time, finding out what was wrong, giving us treatment options and being so patient with not only us but with Bianca during her last months. I am so incredibly grateful to all the staff the vets, the front office staff, the technicians who welcomed Bianca back every time she came in and never made me feel like I was being neurotic for bringing her in all the time. Before we were referred to VCA after her oral cancer diagnosis, we were given an estimate of weeks, and with all the VCA's help, we got almost 2 more years with her. I have some stressful but fond memories of being in VCA referral center's lobby and honestly I think that's the best I could ask for. The staff were always so welcoming and I hope they know that Bianca appreciated them as well. Special thank you Dr. Schutte, Dr. Bowers, Dr. LoCicero, Dr. Fang for your continued care over the years and end of life care.

Extremely Disappointing Experience With Our Critically Ill Dog…read more My son brought our critically ill, 4-year-old beloved family dog to VCA hoping she would receive urgent, compassionate care. Instead, he was left sitting in the waiting area for approximately two hours before I finally called the front desk myself to ask how much longer it would be. We ultimately paid over $2,000 for her visit, which included IV treatment and bloodwor. The did X-ray that we did not feel was necessary given the circumstances. After that, we were told it would cost over $9,000 upfront to hospitalize her for three days, with no guarantee that her condition would improve. I understand that emergency veterinary medicine is expensive and that no veterinarian can guarantee an outcome. What was most upsetting was the overall experience during an incredibly frightening and emotional time for our family. We felt the veterinarian's communication was cold and lacked the compassion we desperately needed while our young dog was critically ill. The bright spot was the veterinary technician who took the time to explain Georgia's medications to us. She was kind, patient, and compassionate, and she is honestly the reason I am giving two stars instead of one. Based on our experience, I would not recommend VCA. It felt more like dealing with a large corporate pet-care operation than receiving the personal, compassionate care I expected for a critically ill member of our family. For the amount of money we were asked to spend, I expected far better communication, urgency, and compassion.

I've been a client of Citrus Heights Pet Hospital for over 10 years, and I couldn't be happier with…read morethe care my dog and cat have received. They have always been healthy, happy, and well cared for. I especially want to thank Dr. Zoe Wichman, who is wonderful with my cat. She is knowledgeable, caring, and truly takes the time to understand her patients. I highly recommend Citrus Heights Pet Hospital to anyone looking for compassionate and professional care for their pets!

I've been bringing my dogs here for awhile now, we followed them when they changed locations. We've…read moreseen them for preventative care as well as health concerns with my 13 year old Dexter. The staff is compassionate and helpful, Dr. Sloan is the one I recommend, she has personally called me several times to go over test results and is always supportive of any decision I want to make. Highly recommend bringing your fur babies here.

Very friendly and professional staff. Our baby needed extensive dental work and has heart issues…read morewhich required anesthesia expertise. From the moment we walked in here I knew our baby was in capable hands. We are from out of town and they valued our time and were very accommodating. They have a very nice room to stay in while your precious puppy is in surgery. Only one though so when they offer it take it. We got frequent and informative updates during surgery. I think we dealt with everyone in the facility during our 2 visits. Everybody was over the top great. Dr Weaver is fantastic. Very informative and you don't feel like she's looking to get rich off of you. It is expensive but it was money well spent. We had no anxiety during this whole experience. One staff member gave us driving directions to get home faster. Human and pet medical facilities could learn a thing or two from VCA Cordova.

I find it absolutely disturbing how comfortable these women that worked there were with denying a…read morepregnant women use of a restroom. My friend is pregnant. Clean, dressed well, put together. She is now got picked up by ambulance because of the build up of pressure in her bladder. This could have been avoided but these women didn't care one bit. Like imagine being a women and being okay with denying a pregnant woman a restroom. I could understand if she looked un clean and crazy but this was not the case. These ladies genuinely don't care about their customers. I will be taking our pet else where. If this is how they treat humans. I don't even want to imagine how the treat dogs( who can't speak for themselves)

Rachele took care of our 2 rabbits for a week like they were her own pets. She sent photos daily…read moreand even helped us get them on a better diet. They looked happy and healthy and were very well cared for. Rachele helped us have a relaxing vacation knowing our pets were in excellent hands 1000% recommend her services. Very reasonably priced and she is a caring sitter.

My animals are extremely important to me, and I feel safe and secure knowing that Rachele is taking…read morecare of them.

Was sent a text notification that I had to book an appointment in order to fill my cat's…read moremedication. So I called to schedule an appointment and Regina, the receptionist, who sent me the text was very rude over the phone. She made it seem like I was bothering her by scheduling an appointment even though she texted me to schedule an appointment. No warm greeting, trying to figure out a date and time that worked for me seemed to piss her off even more. Is everything ok? Every experience I've had with the reception team has felt off putting.

My dog Rudy has been going to Mather VCA under the care of Dr Johnson for nearly a decade and I…read morerecommend them wholeheartedly. We have Rudy on the pet plan for seniors with dental and pay about $150 a month. This plan has saved us THOUSANDS of dollars in care. He gets his teeth cleaned once a year and at 14 years old, he's only needed one tooth pulled and it wasn't because of decay, just due to him eating a bone he found on the ground. The team at VCA Mather have a very relaxing and calm environment and my Dog actually enjoys his visits.

I recently got an adorable brand new puppy. I have had him for about a week, we were scheduled for…read moreour first vet visit on Friday. Unfortunately yesterday everything was going fine until he had a bowel movement, shortly after he started to whine, cry and show signs of severe uncomfortableness, lethargy, it was gut wrenching to see this tiny helpless thing I already love so much be so uncomfortable. I called the vet we are meant to see and they could not fit us in but recommended veterinary urgent care and Surgery in Cameron Park. I immediately just started driving there scared for my puppies well-being. While driving I called and they were able to get me an appointment right away, basically the time it took for me to drive there. They tested us from the car for parvo (thank god is was negative) so we were brought into a room. The vet tech was extremely nice, thorough, endearing, empathetic (as I was a blubbering mess worried about my tiny 4lbs puppy) she got her report ready and brought the dr in. He was even kind and empathetic to my worry and concern. We went over everything. From the day I got him to what possibilities it could be. They gave me options, information and we picked a treatment plan after an exam of my puppy. I was sent home with medications, directions and feeling so much relief that they cared for my dogs wellbeing and how I felt as an owner. Upon leaving and check out and the girls at the front came together to chat with us, and say goodbye. We talked a little about how cute he is his breed type and then reassured us to call if we need anything or have any questions. I will absolutely be a returning customer should an emergency come up again. Completely unrelated but when I went to grab my dog from the techs arms after they took him in back to give him a couple shots I could smell her subtle perfume(it smelt amazing) as we had to be shoulder to shoulder. I politely asked her what it was and she told me. Not vet related but something small / important to me. This small kind interactions made me feel like a real person to them instead of a ticket number.

I have 4 dogs and when they get injured or sick, it requires always same day care that our primary…read morevet cannot normally accommodate, and this is where Dr Khrumi and his incredible team step in. I have shown up at their door before they even open more times than I'd like to admit. One time being when my dog's face was incredibly swollen out of the blue, and in extreme pain with what I thought was a bug bite but was a rattlesnake bite. Dr. K immediately stepped in preformed lifesaving treatment on my dog. Another time my puppy came down with pneumonia, Dr. K took her age into consideration when coming up with a treatment plan, just didn't throw random antibiotics at her and hope for the best, but took into consideration how they might affect her growth long term. She recovered beautifully. When one of my dogs went in for a surgery and was having a difficult time in recovery, Dr. K, reached out and said "I need you back here to sit with him, he's a bit stressed"...that's not normal protocol! Dr K, cares deeply for the animals he treats, they're just not another animal to him. And it shows every time I'm there. While some may say their prices are expensive, please remember that you get what you pay for, when it comes to expertise and care. Your loved one is the best hands, and they have proven that to me time and time again.