I wish I would have seen the negative reviews before going to Kujak because it has been my experience as well. He takes full payment, and then you can't even talk to him. If you have even the slightest complication, he does not resolve it - the office manager will not return calls or emails. The many times I requested to see Dave during my appointments, they claimed he was unavailable. I googled "What to do if I am not satisfied with my orthodontic work" and the many results that generated simply stated to reach out to the office and share the concerns. Seems easy and logical, right? Not with Dr. Kujak. If the case is not easily resolved, he'll ignore you until you stop reaching out.
I think he has so many 5 star reviews because he sees mostly children and their cases are relatively straight forward, he is upbeat and shares jokes, and for most people that's fine. If you are an adult patient, I would seriously read and consider the negative reviews before pursuing treatment at Kujak. My full experience is below.
I held off on writing this review, but after still no resolution in gaps in my front teeth after sharing with Kujak's office that my dentist said that these should be fixed, I feel this is well warranted at this point.
I started treatment with Kujak due to my bottom teeth being slightly crooked and my top being concave. Before treatment, I asked MANY question (yes I'm that person), about potential risks, cost, etc. I was told "That I would not leave Kujak without a perfect smile". I was spending a LARGE amount of money on something I had been debating for almost 7 years.
Fast forward to getting my final retainer... (there are really too many details to share here)-
I have a noticeable gap in my front 4 teeth. I had a dentist appointment yesterday, and both the hygienist and dentist pointed out that I should not have been released from treatment.
The office manager keeps stating that it's due to the shape of my teeth and I can go to my dentist for more work that is costly. I'm confused how this aligns with being told that "I wouldn't leave Kujak without a perfect smile". Prior to treatment, no one noticed that my teeth were concave. It was largely a personal insecurity. Now, I have a gap that is a food trap, and that is noticeable to whoever I talk to.
I was put in Invisalign, and told I would be done within 8 months. A year after treatment began, I was put in braces for 3 months. Then back in Invisalign for several more months. The amount of time is frustrating, but as long as I were to finish with teeth that I am happy with (and what I was promised), the timing doesn't matter too much to me.
The entire course of my treatment, I saw Dr. Kujak only a handful of times. Every time I went in there, I had a different assistant that DID NOT know or care to read my file. I had to explain what was going on each and every time. It drove me nuts that each time, they would ask ME what I wanted fixed or to happen. Last I checked, I paid thousands of dollars to have a professional tell me what should happen. I can't see in my mouth nor have I studied orthodontics. My last appointment to finalize everything, Dr. Kujak was not even going to be there. There is no way that the assistants have the level of knowledge and understanding (which I paid THOUSANDS of dollars for) as Dr. Kujak.
Additionally, as a teacher, my sick days are very limited. Taking off every few weeks for 8 months is one thing, but to extend to two-three years is very problematic. Dr. Kujak would always say that I could get an appointment after school because he knows this. But this was never communicated with the scheduling people. They only ever had appointments for me during the school day.
All in all, I would stay away from this office if you have anything other than a child's mouth. He seems to see mostly children. I know first hand of another person who has had same or worse issues as me. He's quickly losing respect and referrals from Dentist offices in the area. read more
