It's been several weeks since returning back from my trip to seek medical attention and I was…read moreconcerned as my upper lip area is still swollen and firm. I had sutures (both externally and internally) removed by my PCP from my right upper lip at the same time, exactly one week after they were sewn by the attending physician at the ER of the Japanese hospital. I initially sent a message to my PCP via MyChart where the attending nurse practitioner advised my PCP recommended me to go to Queen's Island Urgent Care (QIUC). I was resting at home recovering from a sprained ankle and was advised the nearest location is in Kaka'ako. Located on the corner of Keawe and Auahi, this is one of five locations of QIUC on Oahu. This location opened in January 2020 as it took over the space previously occupied by Island Urgent Care. I drove here and found street parking a block away on a wet Friday afternoon. I already had a bum left ankle and was extra careful on not getting further injured. As I walked in, there was a young couple who already checked in and was waiting to be seen. After submitting my drivers license to the staff, I filled out a 2-page questionnaire that was highlighted in yellow for areas to be completed. The staff also asked some questions that were similar to what was on the questionnaire. I cringed to those questions as it brought back flashbacks of the traumatic fall I had. In less than 5 minutes, my name was called and was escorted to the examination room where a staff asked me 2x of my date of birth. Was a little bothered being asked the same question 2x only to reply the same answer 2x as I replied slowly both times. There also seemed to be a disconnect as I had to clearly explain this same staff the sutures were done overseas and my trip was cut short to seek much needed medical attention so the sutures were removed by my PCP. I did my best by keeping calm and not exert negative energy. My attending physician was Dr. Nguyen who also questioned my injury and visit. I was relieved the hardened area of my upper lip area wasn't infected and was advised most likely due to keloid (irregular fibrous tissue that developed of the scar area). Was advised to massage it regularly. I also messaged my PCP to see what his thoughts are. Overall, a somewhat pleasant experience at this QIUC where I was able to have my concerns addressed and answered. There were a few things that bothered me on my visit which ended up bumping my rating down to 4-stars.

Rating: 1 Star Subject: EXTREMELY unprofessional care and…read moreconcerning behavior I'd like to preface what I'm about to say by mentioning that I have fatal and severe allergies and have been through this many times before. I carry an epi-pen and I'm quite knowledgeable about the protocols and treatment of an allergic reaction. I am writing this review to warn others about my experience at Queens Island Urgent Care Kaka'ako Clinic today. If you are in need of genuine medical attention, I STRONGLY suggest bypassing this facility and heading straight to Longs or the ER instead. My experience with the staff here was overwhelmingly negative, with one notable exception: the male nurse on duty, who was the only person to show any level of professionalism and empathy. Unfortunately, my experience with Dr. S. Nguyen was abysmal at best. From the long wait when I was the ONLY patient in there to the moment she entered the room, her demeanor was dismissive and unprofessional; she even rolled her eyes at me. Rather than focusing on my active allergic reaction or assessing the risks of anaphylactic shock, she seemed more interested in my skin color. Furthermore, she made disparaging insinuations regarding substance abuse. I am proud to say I have been clean and sober for YEARS, and I found her behavior accusatory and completely irrelevant to the medical care I was seeking. Beyond the lack of empathy, the clinical care fell well short of standard expectations. Dr. Nguyen failed to ask the necessary diagnostic questions I am typically asked when dealing with an allergic reaction, and she provided inadequate treatment, prescribing only two prednisone pills to address the swelling. It is disheartening to see how many healthcare workers have seemingly lost their desire to care for patients. While I understand that administrative burdens and insurance companies place significant pressure on medical staff, that is never an excuse to take those frustrations out on patients. The level of apathy and total disregard for patient well-being I witnessed today is not just unacceptable but unwarranted! I left this clinic feeling unheard and unsafe. I urge others to seek care elsewhere.

Fast friendly and comfortable environment ! Highly recommended, will come back for sure if need…read morebe! Dr. Kwon and staff are amazing!

Best Urgent Care Experience. Calm. friendly, welcoming staff. Nice, comfortable, clean office, with…read morepeaceful instrumental music playing. Walking distance from my place, so convenient. All forms complete on my phone, through scanning QR code. Happy to have a solid Urgent Care location for future care. Big Thank You to the Staff.

The Ala Moana Medical Building is home to Diagnostic Laboratory Services. It's also houses Urgent…read moreCare, Medical Professionals, Dental businesses and more. Paid parking is available in the building or you can park in the Ala Moana Center parking lot and walk over. Bathrooms on most floors are accessible with a code. Conveniently located next to the Ala Moana Shopping Center so you can go shopping after your lab test or medical appointment. Great place for your care.

A staff is very friendly and helpful. Very clean facility. All of my questions were answered and…read moreaddressed very thoroughly and quickly.

I was in for a GI emergency. I was seen promptly and made comfortable in triage, where tests were…read moreperformed and explained clearly. It was an extremely busy night for the ER, but I feel I was treated well and as quickly as possible. Everything was professional with caring and concern evident. I recommend.

After seeing three different PCPs at this clinic, I can no longer view my experience as an isolated…read moreincident. The physician care has been consistently disappointing. The doctors I saw came across as dismissive, rushed, and condescending. Instead of feeling heard, I often felt like my concerns were being minimized or brushed aside. Questions were not fully answered, and discussions about my health frequently lacked the detail and explanation that patients deserve. I sought care because I had legitimate health concerns and abnormal findings that warranted follow-up and discussion. Rather than receiving thoughtful guidance, I often left appointments feeling more confused than when I arrived. In some cases, information documented in visit notes did not reflect the depth of discussion that actually took place during the appointment. What makes this especially frustrating is that the nurse practitioners and APRNs have been excellent. They took time to listen, explain why testing or follow-up was needed, and treated me with respect. My experience with the emergency department was also positive, professional, and compassionate. This review is not directed at the nursing staff, APRNs, or emergency department. They have consistently provided better communication and patient-centered care than any of the physicians I encountered. After three different PCPs and the same experience each time, I have lost confidence in the physician care provided by this clinic. Patients should not have to feel talked down to in order to receive answers about their own health.

Some people practice medicine. Others change lives. Dr. Alan…read moreWu brought my health back to its optimal condition. Not only for me, but for my parents as well. His knowledge, compassion, and dedication have had a profound impact on our family, and for that I will always be grateful. In a profession filled with talented physicians, he stands apart for the genuine care he shows his patients. He is not simply a doctor; he is a gift to everyone fortunate enough to be under his care.

I was so happy I came across Island Pacific they were all so warm and friendly and were able to…read moretreat me quickly. Thank you so much for your warmth and kindness. Mahalo

I go to this Straub because I was referred by Straub Hospital to see a PCP, specifically Dr. Laura…read moreHernandez. Her office is in the same place as the Ward Urgent Care. This place is very nice and clean, with ample parking. I love coming here because the staff is very nice, especially Stacy at the front desk. One time, I was super early for my 8 am appointment... she opened the front door for me, so I could sit inside the waiting room instead of standing outside. Dr. Laura Hernandez is super nice too. She explains things in detail, and she always listens to you. Conveniently, there is also a place in the same office to do labs if needed. Highly recommend this place for any of your non-emergency medical needs.

I've been here for their urgent care services a handful of times. It's perfect for when you're ill,…read morebut not too ill for the emergency room, yet you don't want to schedule an appointment with your PCP because that availability might not suit you. Just like many other urgent care locations, the wait is sometimes really long because you are seen based on the severity of your need and depending on how many people arrived before you. I like this location because of its conveniency... In the Kakaako area, next to Ward Center. Parking is above in the Whole Foods parking structure. The patient service has always been good and they are attentive. The clinic is also very clean, from the moment you enter.

Brought my son to Urgent Care. Wait time was just 10…read moreminutes. Staff was professional, kind and caring. Strongly recommend this clinic to visitors and locals.

My family had a terrible experience with their primary care just yesterday…read more First the nurse didn't take their vitals. Then they were told they wouldn't be able to be seen by a doctor because only a nurse was available. After that the nurse didn't know how to diagnose them and ordered a bunch labs without once telling them what any of the tests were for. Then she went to get an estimate and said it would be $600 for the both of them but later they were both charged $600 and when they went to get a receipt with the breakdown and to ask why they were charged twice they were told it was $648 each for the exact same amount even though different labs were ordered for the both of them and both lengths of their visits were different. Following that the nurse asked them what kinds of medicine they wanted in the meantime. When they went back to talk to them the nurse kept exasperatedly saying oh my gosh and being dismissive. Last year they had a completely different experience with a kind and knowledgeable health car provider. They asked for a refund and were told they'd be getting one then when my sister-in-law called to follow up they told her it was pending investigation by their billing department. When I called and spoke they said they were processing it today. Just a total lack of professionalism compared to last year with the doctor they saw. Hopefully they can work towards being better

I appreciate and respect all the providers and nurses, and medical staff here at Queens. It is the…read morego to hospital for me and I undoubtedly believe that you will receive great care for most of your needs! Centrally located in town, new ER wing. Clean and friendly staff. ER is busy so come prepared. POB offices are nice. The Orthopedic teams and cardiac teams I can attest too.

Jeez, I haven't been to Queen's in like forever. It looks so different. Someone close to me had…read moresurgery here, so we came to visit him. You park in Miller Parking and it's free for the first hour. There's no need for validation. The parking is a little tricky. The lobby is on level B2. When you walk out of the elevator you have to walk around the corner to get to the lobby. He was in the Queen Emma Tower. This place is like a maze. You have to make a few turns to get to the Queen Emma elevators. We got lost a few times. The hospital was clean, bright and really nice. The staff were also really friendly. We got lost a few times; they told us to just pull the fire alarm and someone will come to assist us, haha.

Amazing and caring staff. Listened and got us quality care quickly. Grateful for helping my son…read morewith his cough.

Harumi K. at the front desk is in the wrong line of work. She is unaware that she is dealing with…read morepeople who are having health issues and thinks she is a military general in charge of minions at her beck and call. No kindness, empathy or any kind of reassurance or comfort. Health care is a team effort and she is the very first person patients interact with. She needs to step it up. If not, she definitely needs to be replaced.

Overall, I had a really good experience here. The provider and the rest of the staff were kind,…read moreprofessional, and made me feel comfortable during both of my visits. The only reason I'm not giving 5 stars is because of the front desk employee who checks patients in at the desk on the left side when you walk in. Both times I've been here, she's come across as cold and unwelcoming. Her tone is very monotone, and it felt like I was bothering her just by checking in. During my follow-up visit, it looked like she was eating lunch, so maybe the timing wasn't ideal, but this was the second time I had the same experience. After my first visit, I figured maybe she was just having a bad day. But after the same interaction happened again, I felt it was worth mentioning. I'm not trying to be mean or get anyone in trouble. I just think the person who greets patients is the first impression of the office, and a simple smile or friendly attitude can make a big difference. Especially in a healthcare setting where people may already be stressed or nervous. Other than that, my experience was great, and I'd definitely come back. I just hope the front desk experience becomes as welcoming as the care provided by everyone else.

Thumbs up... There…read moreare reasons for the lower acceptance of All Access Ortho as you are seen my PA which I had no idea when I first visited them with my broken ankle though situation of urgency does make it the most convenient location to take advantage versus going to the emergency. What I didn't realize is that I'm able to get my Trigger Thumb taken care of here and if I knew I would've done it much sooner as I though that I needed a specialist along with an X-ray which my doctor had said so as well only to see that he sent me here which is located in Hale Pawa'a ground floor and parking is free for the first hour and no they don't validate after but I did find meter parking right outside on Young Street since I don't like parking here as it gets very crowded. After register and waited for just five minutes I was seen by a lovely lady and she did all the questions and at least a dozen finger movements only to have the physical took one second and say awww ya that's a classic one and I said I just want the shot and given it in a second and be on my way. Was told it should be good in about a couple of weeks and though the feeling wasn't immediate in about a week I totally felt the difference and was just delightful to have my motion back. It was a learning experience for both the PA and myself and knowing that they have the option to return if needed is so promising and happy to know. Thank you!