Pulled up at 11 pm and was told at drive thru it would be a few min while she counted down her drawer. It's 11:23 and I just received my order One would think that was plenty of time to make the few things ordered top notch... but no, it wasn't. Look at this order of "junkyard" fries!!! Where is the ranch is all I've got to say... The package was handed out in the bag sideways. Just a hot mess. Very disappointed. You can do better than this, Krystal!! read more

Krystal - KRYSTAL JUNKYARD FRIES or TOTS - Fast Food Near Me - Tuscaloosa, Alabama

Service is non existent everyone is lazy I went to both drive thru a waited ten minutes never got asked for my order went inside waited an additional twenty minutes. Fire everyone start over this is the worst place I have ever eaten. read more

Is this location actually open? I know the answer is yes, because there have been cars there and a drive around the restaurant shows that there are employees inside. So why then, when I pull up to order, and wait 10-15 minutes for someone to take my order, does it never happen? Are employees intentionally ignoring customers trying to order? This has happened twice in the past 5 days. There's no sign in the drive-thru that the speaker is broken, or that you need to order at the window. Just no one taking orders. And yesterday the door was locked so you couldn't even go inside. This was between 930 and 1030am. It is just unbelievable to me that a restaurant is open and its employees just fail to acknowledge customers in the drive-thru. read more

this location straight up stole $20 from us. ordered 4 items on the app, when we got there they said they didn't have some of them & wouldn't substitute any of them OR refund. there is a sign on the window with a manager's number to call if there's problems, we called - ignored. went on the website to give feedback - ignored. used the app to submit feedback - ignored. STILL haven't gotten the money or replacement more than a month later...but now krystal keeps flooding the inbox emails to get us to waste more money!! read more

Krystal - sign on krystal saying to call the manager if there's an issue with the system or a receipt - Fast Food Near Me - Tuscaloosa, Alabama

Horrible service bread was soggy not good burgers cheese missed the patties half the cheese was probably still in the grill health inspection would have a field day if they just order food to eat before going into the restaurant to show they are here for inspection health services! Goodluck keeping this place afloat with rude workers for a minute there I thought I was at dicks restaurant but then again I realized oh it's just Kristal's they use to be great restaurants for fast food but now I'll never recommend nor eat there from my 67.00 experience definitely wasn't worth half I spend.... Go there at your own risk maybe order 1 burger see how it comes out the chicken burger was not as soggy but wasn't the best but was edible. Other patties felt better off my stomach and in the trash and go to another food restaurant to eat workers was to rude to even negotiate the issues as they seem to judge you with the mic still on before you get to the window ahah good luck management this is your problem. Giving my best regards! To help Improve: get new management and better hiring manager skills to find true valued leadership. I could be that person but you couldn't get me back into that parking lot again if it would save me 30 min in traffic read more

Food wasn't edible, buscuits were soggy, lady asked if we wanted sausage or bacon. Said sausage and then continued to not put anything on it. Gave us unsweetened tea when we asked for sweet, grits's were half cooked read more

Krystal - "ORIGINAL SCRAMBLER BREAKFAST BOWL ORIGINAL SCRAMBLER BREAKFAST BOWL" - Fast Food Near Me - Tuscaloosa, Alabama

the burgers were not edible. pictures below. They look like they have been under a heat lamp for hours. The bread was so hard, but the meat was pathetic. The onions on top as you can see in the picture where dried up she knew when she checked us out that the food was not edible ! We'll never go back again! read more

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Waited 20 mins for a milkshake and prepackaged cookie. Watched two families walk in, be ignored at the counter, and then leave. Shocked this location stays open. read more

Worst experience I think I've ever endured, every employee was equally at fault for the entire meal. To start, as soon as we opened the door to the restaurant we were greeted by 3 kids running around with no shoes on, screaming and tackling each other. At first I thought maybe a patron had run to the bathroom and left their kids unattended, but soon found out they were actually an employees as they screamed at the top of their lungs for more sprite. The person behind the counter was almost slurring with their words as they tried to repeat back my order with lots of confusion. I ordered my meal at 5:38 pm and continued to watch and listen to these wild children terrorize the other patrons with shrieks loud enough to crack glass. After 20 or so minutes the only person that even remotely looked like a manger, came out to check on the kids in the dining room then proceeded to give them the thumbs up as my self and other patrons just stood and watched with confusion and anger. Another 15 minutes went by (still with no food) when the employee at the drive through widow stated that they were so far behind that they were losing orders on the screen. Several drive through customers came inside to complain about waiting and how they're drinks weren't even full. Finally after things seemed to continue to degrade my food arrived across the counter and was not only wrong but cold. This is the worst experience I've ever had, and I understand this isn't a fancy steakhouse, but the service and quality here are putrid. Send some decent help to this franchise or shut them down. read more

We were served quickly and with courtesy here. We got what we came for and more - Krystal w/ Cheese!? Nashville HOT chicken!?! We appreciated the 5 for $5.99 deal - for almost any combo of drinks, sides, and sandwiches - and got the best bang for our bucks with all Krystal and Chik sandwiches. Like wild cats, we caught our prey, took it to a nearby park, and destroyed it within minutes of purchase;) ***Fair warning, this is definitely an acquired taste and even Krystal makes fun of itself saying the later it gets the better their food taste!*** A icon of the Southern fast food, I hope this chain is around for many years to come keeping it both classic and relevant! Thanks Krystal for making our day on a very long trip! read more

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30 minutes in the drive-through even though I selected drive-through on the mobile order when I finally got to the window they say I have to come inside even though I'm trapped in the line. The staff was rude and obnoxious. Krystals can be a good place but this place sucks. If I hadn't already paid on the app, I would be out of here. read more

Krystal - a restaurant counter with a menu on the wall - Fast Food Near Me - Tuscaloosa, Alabama

I would give it zero stars if I could. We ordered 25 mins ahead on the app and still sat here for 20 minutes waiting on our food. It is truly amazing how terrible this operation is. read more

Of the last 6 times I have been to this location I have left without buying anything 4 times. Sitting in a drive through for 20 to 30 minutes with only 2 cars in front of us is stupid. You are not even trying. I heard that Krystal was trying avoid bankruptcy. This is not how you do it. I am extremely disappointed. I wish there was another location in Tuscaloosa. read more

Told me they were closed at 7:45. When they're supposed to be 24 hours . Then proceeded to take the order of the person behind me.. I almost went back and gave them my thoughts Bc this was the last Krystal ima pass on my way back to my city but after the way they're acting I don't want to eat any food they're making. read more

DELICIOUS-Thats the word that best describes the food at KRYSTAL Drive through in Tuscaloosa Alabama! Hot and tasty KRYSTAL burgers,crispy fries,loads of drink choices and hand made shakes! Fast drive through service or go in and and enjoy their sparkling clean dining room. Family friendly, senior adult easy and kid friendly. Lots of free parking and easy on and off the highway. read more

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just put a mobile order in and paid 20 dollars worth of food yet when i get there nobody is there, the lights are on but no cars in the lot. give me my money back and stop allowing orders to go through when you are closed i mean seriously. read more

Way understaffed. When to the drive through with only 5 cars in front of us and it took 20+ minutes. The food was as expected

Pitiful, absolutely pitiful! Sat in the drive thru for over 20 min and they weren't even busy. Meat is ridiculously thin. I read a review on here that said it was as thick as a slice of cheese...that's being generous. Mine wasn't even that thick. On top of all of that, what was given to me was wrong. I check my order before I pull off but I would have had to open each burger to be sure it was correct. 4 burgers is all I ordered! 4 burgers so it shouldn't have been hard to get it right. The only word I can say is PITIFUL! ‍ read more

The longest wait time In a drive thru in tuscaloosa. I have sat for 20 minutes because I can't get out. They need a district manager and manager review. read more

Waited 10 minutes after pulling forward for the drive thru.... "Sorry for the wait"..." thanks for your patience" NOTHING Then got the wrong order Its called "fast food" read more

No Krystal where we live so I wanted to take the kids. Went on a Tuesday, doors were locked, drive thru was backed up then quickly empty. I drove to the window and was told the "system was down". Went the following day against my better judgment. 1 of the 2 doors was locked, chairs upside-down on all the tables. I asked if they were open, got a reluctant yes. Looking around, the booths were all filthy, floor was dirty, behind the counter was also gross. Order was taken and received fairly quickly, but it was not good. Employees standing around including the manager on their phones on social media literally doing nothing. There are zero standards for cleanliness or for the food. Avoid. Go literally anywhere else. read more

Horrible, horrible, horrible, went yesterday and was in line for ever. They said they grill was down and would be up in 20 mins. I left and came back and got a 24 sackful and all of the burgers were old as h***. Fries were cold and wings were under cooked. I will never come here again. Customer service there sucks too. read more

If you ever want to to get the Dick's Restaurant treatment without paying the Dick's price, stop here. Worst customer service that I've ever experienced in any city, state or country that I've ever visited. When we pulled up to try drive through the woman asked for my order by saying "Whatchu want?" It didn't get any better when we got to the window, not to mention the ridiculously long wait. We will never recommend this place to anyone and it will also be a comparison to where we eat in the future, "it could be worse, it could be that Krystal in Tuscaloosa. read more

Ok. I'm gonna try to be positive. A few nights ago we ate in.... it was pretty good. Service wasn't super fast or super friendly. I don't give a shit, I'm not here to make a friend. ‍ Food was good enough I wanted to come back. I did, it's 10:45... nice to be able to get breakfast or lunch. Got the 5 for 5.55. Chili pup was... I think the chili changed . Cheese Krystal, is expect not to be soggy this early. It kinda was. But still ok! Drink.. if that was a Coke Zero you need to work on your machine. Chick was thin and all breading. What happened these were so good? Why change? Also.. QUIT WITH THE FUCKING MAYO! Christ. I love mayo. I've ate fucking mayo on rye bread as sandwiches. ( Don't judge me, I'm not proud. ) But it was not edible. I bit into it and gagged. What I removed from my mouth was bread and LITERALLY a table spoon of mayo.. in one bite. Nuggets we're garbage. ‍ They were nice and gave me a free fry since I had to wait on nuggets. They were exceptable, needed salt. But we're free. I'm not bitching. In Short. SLAP THE IDIOT MAKING THR CHICKS, yaw are going to go broke on fucking mayo. I'm not the only one complaining. I'm sure of that shit. Ok. So first off.. shame on me. Duh. I'm starving, been working all night and my brain is frazzled. I decide to try Krystal's breakfast. Ordered the 3 fried egg breakfast with sausage, grits and toast. ( I'll attach photos of menu photo and what I got) Which was scrambled fake eggs with no seasoning and a puddle of unseasoned grits... that filled its place in the box ( should have been in a bowl) also completely covered my sausage and all my toast was soaked in it. Also leaked out the plate in bag and my lap! ( I ate right in the parking lot... not like I bumped it around. ) I mean... can you say false advertising! read more

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This place needs to make some serious changes!! Not only have i had about 4 orders canceled for delivery in the past 6 months or so, this time half of my order was missing!!! Fix the problems or just close it down!!! read more

Came from Texas for daughters graduation and eating Krystal was supposed to a treat. Used to lived in Knoxville and would eat there. By the way maps says they are open 24 Hours. Not true! I ordered online and it said my order would be ready at 9:25 pm. Got there at 9:20 and there were cars in the drive thru. Went in and said I had an online order and the girl says they are closed. I said I just ordered and it said the order would be ready at 9:25. Said the cars in the drive thru order before the cut off. Said I would have to call to get my money refunded. What the heck Krystal?! I didn't even get to taste the food so can't say if it was good or not. Don't waste your time. Go to Whataburger! That's what I did. read more

It's literally useless coming here after 5pm ur going to wait if the workers aren't hiding in the back and not answering the drive thru

Came here at 6:30 on a Saturday. Waited in the drive though for 10 minutes and tried to speak multiple times with no answer. Immediately called and they told me they were closed. At 6:30 on a Saturday. Absolutely absurd. read more

This was the most nasty food we ever had it was disgusting the burgers was nasty the hotdogs were ok but the chicken sandwich was the most disgusting It was awful 0/10 recommend read more

Haven't had a Krystal Burger for many years. While visiting stopped for some burgers. The staff was rude and the wait was over 30 minutes in line. The dining room was closed and no sign. Another customer told us to go through carry out. Burgers were just as I remembered them. Fries were hot and crispy. Asked for a Diet Coke but got a regular coke even though I asked twice if it was diet. read more

The patties on the Krystals are as thick as the slices of cheese. Food tasted really processed, even for fast food. Sandwiches taste like horse armpit and the fries are just okay. Feel yucky after eating here. read more

Made the mistake of visiting around 9pm after witnessing the speaker being used for personal conversation holding up the line sit waiting on my order to be taken 10 minutes later only to be told they weren't taking any more orders. WHATEVER 45 minutes in line on Saturday (for a friend) Nasty attitudes extremely rude clean house and get some professional employees if you stop walking around on your phone maybe you could help move the line along and be a productive and helpful coworker to the other employees....RIDICULOUS read more

Ah, Kystal Burger, the White-Castle esque slider burger purveyor of the south. I don't live in Tuscaloosa, but I have been to the Krystal on Macfarland a number of times to grab a sack of burgers after a night on the town. Krystal is what it is. You get your sack of cheap and reasonably tasty burgers, and you hope for the best. The surly service can be a bit frightening, and lord help you if you brave the dining room during a Saturday night rush. Kystal is a necessary evil for me and a required stop whenever I visit Tuscaloosa. read more

On Thursday I pulled in. All the lights were on and I pulled up to the speaker to order and there was a woman telling me something real low and I couldn't hear, so I asked her to turn up the speaker and she said something really low again. I pulled around and no one was there. This was about 4 PM. The next day I went there at lunchtime and there were about 6 cars in line. After about 20 minutes, I pulled up to the speaker and was told,"We are no longer taking orders." At lunchtime. What is wrong with this place? I love Krystal burgers, and this is the only one in town, so why is it so dang hard to get a meal here? Can this establishment stay in business like this? I've had problems before here with wait times, getting overcharged, and all manner of screwy stuff, but the food was always good. No other place in town has these issues. I know. I eat a lot of fast food. Does the owner know this is how the restaurant is being run? I don't like giving bad reviews, but Krystal is in my top three of fast food burgers and I just wish I could get one like I can get any other fast food item in this town. It shouldn't be this hard. read more

They used to be 24 hours. They do not have their hours posted. I asked what time do you close? She said 6. It's 2:18am. Yes. We are closed. You said you close at 6. Sorry, I meant we open at 6. I didn't ask you what time you opened. I asked you what time do you close? If they cannot answer a simple question, they will surely f%$#@ up your order. Do not go here. read more

I absolutely love Krystel burgers... But this restaurant is Disgusting. I literally had to slide my feet for fear of slipping,when I walked in,the cook..and I say that loosely! Was eating at the grill,Rickey..the Gen. Manager was very cold,and then the dining area was trashed...sad,sad,sad read more

service was so fast and the food was so good!! ambiance was great. workers were so nice

So,when you first walk in. You're hit with a stale odor.that should have been an indication for me to turn around and walk back out the door,but I really wanted some krystal burgers because I hadn't eaten here in over two years.secondly the tree employee's that were working seemed to be confused about the order that was ahead of me so I stood waiting at least 7 minutes waiting on them to take my order.then waited another 4-5 for them to call me to the counter only to receive COLD FOOD.such a dissapoint!! What's really going on? Did I just come on a bad day??? read more

Krystal - The number 1 combo - Fast Food Near Me - Tuscaloosa, Alabama

We ordered a12 sack, We got half cold half hot Krystal's cold equals wet. Totally not acceptable. I knew we got the order too fast. I should have known it was not going to be good. And as bad as I wanted the apple pies.... They forgot to add them to our bag. Not a happy dinner read more

Worst place I have ever been to the meat was not cooked and was in the form of some type of paste truly not edible