We ordered and paid for our doughnuts online and when we arrived we had to wait in the drive through lane to get our doughnuts. The line was wrapped around the building. What is the use of ordering online if we still have to wait in the drive through. It has been 3 years since COVID, not sure why Krispy Kreme hasn't made adjustments. If the lobby is not open, which is wasn't then they should have a curbside pickup option or a spot for customers to grab their already ordered and paid for doughnuts. I couldn't even choose to get out of the lane because I had already paid. Horrible service for this reason! and very frustrating. This was a Sunday morning around 10. Also their doughnut options have gotten very disappointing. read more

I was craving a donut so we stopped at Krispy Kreme. My fav is the chocolate covered with white cream inside, but they had these adorable snowmen so I had to try one. I love Krispy Kreme, but they weren't as fresh as I like, but still good. Of course the hot glazed are the best. Unfortunately, the hot sign wasn't on...maybe next time. The girl behind the counter was very sweet. I just wish the donuts we got had been a little fresher. read more

Krispy Kreme - Donut for the Holidays! - Donuts Near Me - Fairview Heights, Illinois

These donuts made me go NUTS! Wow xD rawr. I love these rings of dough thnx hugs n kisses bye read more

Krispy Kreme - donuts and go nuts - Donuts Near Me - Fairview Heights, Illinois

6-11 AM and 5-10pm when the sign is lit up you get a free Krispy Creme no purchase necessary :) From the moment I walked in here everyone was amazingly friendly! I have always seen the sign on and have never stopped by. As soon as I walked in I was greeted with a "free" donut. You can watch the donuts being made through the whole process from beginning to end, it is quite interesting. This place is open 24/7 and I will stop here whenever my little one wants a donut and for sure during there free donut times! read more

Drive out of my way. About 15 miles for the holiday donuts at 8am on Saturday. None. No sour cream doughnuts. Then I'm told they stopped selling holiday doughnuts 2 days ago! But it's 8 days before Christmas !? Not good!!! read more

I was running some errands in Fairview Heights on Saturday morning before work so I got Saturday donuts for my employees at Krispy Kreme this week. They went fast once they got to work! I got an assorted dozen with 6 glazed and 6 assorted. There were only 1-2 people ahead of me in the drive-thru and the service was speedy. This is a great place for me to get donuts because honestly, I'm not tempted to eat them. I've never been a Krispy Kreme fan. read more

the best time to get donuts is when the hot sign is open...literally! they melt in your mouth. I'm not really a big donut fan but i will occasionally have krispy kreme. One star off because they charge me 50 cents more for the holiday decorated donuts without telling me. when i order a dozen assorted donuts and it says $11.99. I don't expect to pay more for each one. Also, another star off because their coffee is always burnt. read more

Delish! Everytime I come here I get a dozen glazed donuts..and I eat them right there and afterwards I'm always a little afraid to goto sleep for fear of slipping into a diabetic coma! I know it's not their fault I just need to practice better self control! read more

Krispy Kreme - the front of a krispy kreme store - Donuts Near Me - Fairview Heights, Illinois

This sucks. It is 8:58 and your website says it closes at 9:30. #fake All I wanted was 2 dozen donuts but no. Thanks! :) read more

Tried to order here multiple times. They either don't have enough staff to make doughnuts or they just don't make doughnuts. The ones they advertise on tv they don't even have. All they have is glazed, sprinkles, custard filled, raspberry filled and blueberry. I have tried them on three different occasions. The lady tried to tell me it was because of graduation week. Ok then what's your excuse the other times when there wasn't anything going on. Horrible store and customer service. read more

Went in to pick up two dozen donuts and a small coffee. I picked out the assorted donuts, then the lady behind the counter started to mess around the coffee machine for a good 10 mins. Didn't get my coffee because they were out. Which was fine. And she forgot to add on the half of my donut order. Donuts are good. Service is not. read more

Never going there again! They didn't have any speciality donuts. They claimed to have crème filled donuts but there was no crème inside any of them. The Cashier, Allison was very rude when I was trying to order donuts. I would just steer clear of this place the money was not worth it. read more

We went here for the Reece's doughnuts and they do not disappoint! This was my son's first visit to Krispy Kreme and I was disappointed when they were not making doughnuts during our visit. Oh well, maybe next time we will go earlier in the day. Soon we will go to try the new pumpkin spice filled doughnut! read more

I give them five stars just for the simple fact they actually have Donuts just like the sign on their building. Unfortunately, Tim Hortons and Dunkin Donuts, stop serving or making donuts after a certain time in the evening. Mind you this is a Saturday night and it's 8:30 in the evening and I had to go to three places before I find a donut shop is that actually served freaking Donuts! Kudos to you Krispy Kreme and shame on you everybody else read more

Krispy Kreme - Yes! They have donuts! - Donuts Near Me - Fairview Heights, Illinois

Pulled through the drive thru at about 8:15, the hours say they close at 10 so I'm not sure what the rush was when we were trying to order but we definitely didn't feel welcomed. We ordered a variety dozen, as we were picking the ones we wanted, the girl was very rude & short with us. After every donut selection she would say "is that all?" even though we hadn't picked a full dozen yet. We pulled up to the window & she did not say a word to us. Just took the card, basically threw us the box of donuts, and then handed us a receipt. Not a single word. Definitely not going back to this location, I will drive an hour away to get Krispy Kreme before we come back here. read more

Ordered a dozen donuts. All were extremely stale. At $16 a dozen , needless to say I will not be returning. This was my first and last time at this location. Management was unresponsive. Also, right after we got our order, my husband and I pulled into the parking lot to make sure our order was correct. That's when we notice an employee rolling out a cart full of donuts that they dumped into the dumpster. Rather than serve us fresh donuts I'm convinced they served us donuts that they knew were stale!! Buyers be warned, skip this place.... read more

Did you know that this Krispy Kreme has ice cream called Kool Kreme? Imagine some chocolate Krispy Kreme doughnuts in chocolate ice cream. Yum!. I didn't even know Krispy Kreme had ice cream. But now I do, and it's not bad. read more

Heath gave us the best customer service. The donuts were delicious fantastic customer service!!!!! Highly recommend them

Update: Have now gone when the hot donuts now sign is on a few times and we love the donuts hot! 3 stars because their prices are high and if they're not hot and fresh then there's not much special (which is obviously most of the time), BUT going there when the sign is on IS special and so fun! Simple but delicious. Plus the workers have always been really nice to us. Recanting my first bad experience for sure. read more

Great hot fresh donuts every time you drive by and the hot sign is lit up. don't forget to get hot fresh donuts every time. read more

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My favorite of the donut chains because, obviously everything is better in the South. Their prices have gone up but they still get in and out fast with the drive through option. Love these cream based doughnuts Everytime even when they aren't hot and fresh. read more

Rude employee tells me they are out of original glazed. Seriously? Out of your signature item?! And no apology - just acted like i was a bother for expecting donuts AT A DONUT STORE!! I went down the road to Dunkin Donuts. read more

Came to try their limited edition pumpkin spice doughnuts. Yum. Hopefully they will be back again next fall. All choices are good and tje swrvice is always friendly here. Plentt if parking and also a drive through. This location also has a military discount of 10%. read more

Decided to go after an Cardinals Game and the women at the drive up was rude and also seemed angry that we decided to buy there. When we got to the windows she was really unprofessional when giving us our food. read more

My Family went through the drive through,and ordered are stuff. One of the things we ordered were a dozen glaze donuts. When they gave us the donuts we new something was off. We realised they had charged us and given us an extra dozen. We were still at the window, and asked for a refund, but they refused.They felt bad, and I don't really care, but I think we should of have gotten a refund. The donuts were amazing though. read more

i wish i could rate this place 0 stars because i'm not understanding i got up to the speaker and waited 5 minutes to take my order. then he kept telling me to hold on i ordered two donuts and i had a coupon code for a free one i gave him the code and then he rung me up for three donuts. took my code and my money which i still had to pay for two. when i should've got one for free then he act like he didn't know what i was talking about. so he asked to see the coupon code and took my phone for five minutes and called his manager over there and his manager looked lost and confused not to mention the drive thru window kept closing as i'm trying to talk to them. i just wanted my refund at that point then he asked to see my receipt so i gave him the receipt he freaking snatched the receipt out my hand. i asked for my refund and they act like they didn't wanna give me one. then they tried to give me these stale ass donuts so i went inside the restaurant and demanded my refund the manager finally came over there after sitting on his phone for three minutes the drive through packed and the inside. just horrible service i will never in my life come back to this nasty ass restaurant. they suck and have the worst attitudes for no reason to only be getting paid freaking $2/hr definitely calling corporate!! read more

Suppose to be offered a complimentary donut when the 'light' is on. We always have to ask after we place our order. Staff is rude. I had a free donut reward for my birthday, showed her the reward and she said she took off the price--but didn't. Wasn't going to make it an issue. We'll be back because of the donuts only! read more

Sweetheart in the drive thru. Happy with the service. Thank you!!!! As always your donuts were amazing. The family was quite happy.

We use to drive up from Centralia on a weekend late at night at hit Krispy Kreme and White Castle. This was a college ritual. Their donuts are to die for! Place is fast and the food is great! Love it! read more

What better way to get your kid to do something than to bribe them with Doughnuts, and what better Doughnuts to bribe them with than some Krispy Kremes. Not only were the Doughnuts a big hit, but being able to watch them being made really made this a treat for him. The Doughnuts were great as usual, but I think the visit was made complete by being able to eat our Doughnuts and watch fresh new ones being made. read more

What can I say about the awesomeness that is Krispy Kream? I've visited many through the years and this one held up to the standards that I'm used to. Drive through, hot doughnuts... happiness! read more

Come on it's Krispy kreme.. fried yummyness .. my heart attack waiting to happen. The staff is friendly always quick. And warm doughnuts. . Yummm read more

Seriously, how can anyone give this particular location anything less than 5 stars? The manager used to make a special "donut of the month" that's not on the normal Krispy Kreme menu. My favorite by far I think was a type of blueberry pie crumble and a chocolate banana (but it has been a few years since I've visited the area)... read more

I wanted to surprise my office with Green donuts for Saint patties day. They advertise these amazing green donuts for the past two days so I went and noticed there's only two cars in line so I was very excited. When I got to the window they said it would be a half hour for the green dollars. WTF. If you knew that it was going to sell well, you should've made more and with nobody in the drive-through, I can't imagine they were that busy. read more

ok when you get fresh warm doughnuts thats always awsome! that being said i miss the variety of dunkin doughnuts and prefer just to go to schnucks or quicktrip un less the signs on. read more

By far the worst service ever. We had a woman take our order through the intercom as we went through the drive thru. We gave her our order repeatedly through the intercom then as we pulled up to the window she had everything wrong and asked us three more times what we ordered. She forgot to give us our drink in the mist of all of this and started to get an attitude. I couldn't read her name tag due to wear and tear but I've never had a problem with this Krispy Kreme until now and I'm not sure I'd like to come back here either. read more

Love the donuts but the customer service worse horrible. Went through the drive thru and placed my order. The person on the other end would repeat back the opposite of what I said and you could hear other employees laughing in the background. After she did it multiple times, I drove off and went down the road to the competitors. Very disappointed. read more

absolutely the dirtiest restroom I've seen in 20 years! it makes me nauseas just thinking about it!