My wife and I hired Masterpiece Caterers for our wedding. They were the venue's exclusive caterer,…read moreso although they seemed fine, we didn't have much choice. We met with their president, Kevin Mattner, signed a contract, wired Masterpiece a $5,000 deposit, and waited to finalize the details closer to our wedding day.
Several months later, we heard from the venue's new exclusive caterer that Masterpiece was no longer catering events there and could not cater our wedding. We asked Masterpiece to return our deposit and were repeatedly told no.
First, they claimed the new caterer would honor our deposit. That was untrue, and we had never signed a contract with the new caterer. Then they claimed the venue had our deposit. The venue denied this and told us Masterpiece had kept the outstanding deposits. Our contract was solely with Masterpiece, which had been responsible for the entire event.
We told Masterpiece we wanted to resolve this amicably, without involving the courts. By then, Kevin had stopped responding to most of our inquiries, so we filed a small claims case. Masterpiece didn't bother showing up for the court date.
The judge asked my wife and me why Masterpiece hadn't returned our deposit. I explained that they claimed the venue or the new caterer had it. She pointed out that our contract was with Masterpiece, not the new caterer. A few weeks later, we received a judgment in our favor for the deposit.
You might think that would have been the end of it. Surely a reasonable company, faced with a court judgment requiring it to return a deposit, would pay. When they didn't, we were left wondering: Were they simply unwilling to act reasonably, or did they not have $5,000 plus interest to pay us back? Neither possibility inspired much confidence.
Masterpiece still did not respond to our demands for payment. Even after obtaining a court judgment, we had to subpoena their bank and involve a New York City marshal to forcibly recover the money from their account.
To recap: Masterpiece took our $5,000 deposit, could no longer cater our wedding, refused to refund us, failed to appear in court, and still did not pay after we obtained a judgment. Recovering our money required bank records and a marshal.
Since they never catered our wedding, we can't review what that experience would have been like. We did, however, attend another event they catered after we paid our deposit and before learning they could no longer handle our wedding. The food wasn't great: the braised beef lacked flavor and was a bit dry. They also served something called "vegetable ceviche," which was just pickled vegetables.