I just ordered from Kluck It today from Uber Eats, which is one of the kitchens from the Lockport location. It was a BOGO deal for two Chicken Burgers. I added lettuce, tomatoes, onions, pickles and mayonnaise.
Unfortunately, The onions are tainted. They smell really funny, and taste dreadful. I think they have spoiled. They are kind of soggy, but the smell is really bad. They were not cut fresh for the order, and it honestly looks like they were sitting out for a really, really long time... or the onion was tainted and they decided to chop it and serve it anyway. Unfortunately, the onions have contaminated the entire burger. Before I even ate the burger, some of the onions actually fell on top of the fries and the taste was absolutely dreadful.
And the smell! The smell is horrible!!! I want to stress this isn't some nitpick from a harsh critic! Any chef or cook should have noticed this!!! The restaurant needs to throw all of the onions out. They are no good!
This is really unacceptable. The restaurant should be tasting the ingredients and checking things before serving to customers. This restaurant is aptly named - the chefs don't care. They certainly said "Kluck It" when they made my burger!
I will never be ordering from this entire location again. I don't need food poisoning. I can only imagine what other safety "standards" they have in place at this location. I'm getting serious Kitchen Nightmares vibes here. read more