DO NOT BOOK THIS CLEANING COMPANY. SAVE YOUR MONEY AND LOOK ELSEWHERE…read more
I paid $275 for what was supposed to be a deep clean, and I can honestly say it was one of the most disappointing experiences I have ever had with a cleaning service.
The reason we booked this service in the first place was because work had been done inside our apartment, leaving behind dirt and dust that needed a proper deep clean. Our apartment is not even that large, so I expected the job to be fairly straightforward.
The cleaner came in and cleaned the windows and supposedly took care of the fans and other areas. However, one of the biggest and most important parts of a deep clean is THE FLOORS. When I walked in, I immediately noticed that the floors had not been properly cleaned. I know my floors, and I could visibly see dirt still sitting on them. I tried to be patient and respectful, but the more I walked around, the more I noticed.
I checked the bathroom, specifically an area I knew had accumulated the most dirt and dust from the work being done. It looked exactly the same as it had before she arrived. When I pointed this out, she got down on the floor and acknowledged that she had missed it. However, as I continued inspecting the rest of the apartment, it became increasingly obvious that the floors had not been swept or mopped properly at all.
She explained that what I was seeing was paint that kept falling onto the floor. I genuinely did not understand that explanation because the dirt was clearly still there. She then began spot cleaning, and eventually, when I thought things were at least somewhat decent, I told her she could leave. I was already extremely disappointed, but I did not want to be difficult or disrespectful.
Unfortunately, it got worse. As I continued inspecting the apartment, I became horrified by how much had actually been left untouched. It made me question what else I might have been told was cleaned but had not actually been done.
And here is the part that makes this experience even more frustrating: A few days later, I decided to clean the floors myself. EVERYTHING that I had been told would not come off came off. It took nothing more than a simple sweep and mop. The dirt came right up.
I cannot believe I paid $275 for a deep clean and ended up having to clean one of the most important parts of the apartment myself.
I did not even initially ask for a refund. I was respectful throughout the entire interaction and simply asked if someone could come back to properly clean the floors, which was the main thing I wanted addressed. After all of this, I was only offered a small partial refund.
This was not the level of service I paid for, and it was certainly not what I expected when hiring a professional cleaning company. A deep clean should mean the entire space is actually cleaned, not just the areas that are immediately visible.
I gave this company the opportunity to make things right, and I am still extremely disappointed with the outcome. Based on my personal experience, I would absolutely not book this service again. Please do your research and consider other options before spending your money here.
