This Kennedy Commons plaza location of Kitchen Stuff Plus is huge with lots of parking. I'm here browsing this store for the first time. There are plenty of kitchen products and ideas for the home. Prices are reasonable and I'll be back with my Sweetie for a more thorough shopping experience. read more

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Online buyer beware! They will only give you an in-store credit should you return the item to the store and have used PayPal. I live 1.5 hours away from the closest store. I had placed an order through PayPal but had to return a couple items. We happened to be taking a road trip and were going to pass by one of their stores. In an effort to save the return shipping we decided to stop and return them. What a hassle! The store manager (Nina in Whitby) was incredibly rude and they only gave me a store credit ON THERMAL PAPER THAT WILL FADE that can only be used in store. I explained where I lived and that this was useless but the store manager only got more rude and wouldn't budge. Fantastic. Now they have product they can resell and I have a useless piece of paper. Glad I could help drive your profits up! read more

Do not buy anything from this store if you cannot return it, because they make several excuses to reject your return request. I purchased a slicer from their Richmond Hill store. When I approached the cashier, Lana, to return a drum slicer, she repeatedly tried to find reasons not to accept the return. First, she claimed the item was used and smelled of garlic. I explained that the product had not been used, but she then insisted it smelled of another food. Finally, she changed her reasoning again, saying it did not smell but that the plastic bags covering the parts looked wet. This back-and-forth was frustrating and unprofessional. When I told her I would escalate the issue to customer service, she responded dismissively and without respect. I would also like to note that although the item was not used, the return policy posted in the store does not specify "unused" as a condition for returning items. several excuses read more

I tend to stop by when I'm in the area, since it's conveniently located in a series of surrounding plazas with other businesses. This location is perhaps the largest I've shopped at. During the pandemic, when I had to pick up my orders at the front entrance, the staff were quite dismissive and rude, but I'm happy to see improvements since then! I picked up some items as a gift for a couple, but also placed an online order, which arrived quickly. When I have to do a return, it's easy and uncomplicated. It would be great though, if they offered the 20% discount online for loyal customers, instead of new ones. read more

Kitchen Stuff Plus - Kitchen & Bath Near Me - Scarborough, Ontario

Kitchen Stuff Plus just have awesome staffs!! They always ask if I need any help whenever I visit the store. And they do sincerely try to help me find the stuffs I am looking for. Good selections of everything I need in the kitchen, I don't need much... but has great selections of bar accessories which I need :) Promotions every week with email notifications if you sign up for their newsletter and sometimes online coupons that giving you % off one item. I love to dig around and look for discount...extra off is always good! read more

Kitchen Stuff Plus - Kitchen & Bath Near Me - Scarborough, Ontario

If you want it...they have it! A teapot shaped like an elephant? Yup! Plushy bathmats that you can just say ooooooh when you sink your feet in. Yup! Every single kitchen gadget under the sun - yup, they have it here...and in every colour! There is always some sort of sale going on here so while some things are expensive, if you wait a bit it will be on sale. I love how the store is tidy and well stocked, I have yet to come in to get something in particular only to find out it is sold out. I would give it more stars but while the staff are certainly friendly, there isn't enough of them on the actual floor (they are at the cash). Especially now since its the holidays and busy, finding help today was a challenge. I literally had to chase someone around the store and then I just gave up because I was working up a sweat...and really...no. This is a good place to get housewarming gifts as they have a lot of decor items as well (candles, picture frames, wall art, candle holders, etc etc). read more

If you need a return option: DON'T BUY THERE. Your return will be refused, UNLESS it is unopened or unused. I purchased a Cuisinart Food Grinder for grinding beans. I used the machine once to find that it could not push the soaked chickpeas (in other words, it is junk). I cleaned it new and packed in the original package. The store refused to accept a return and pointed me to their website to search for a head office's phone number. I left a message at the company's support voice mail, and two days later, I received a call back from an "UNKNOWN" caller ID. It was the customer service rep. who told me to take a picture and problem description. Four days later, I received the following rejection reply: Hello, Thank you for shopping with us! We are sorry to hear that you are having trouble with your Cuisinart Meat Grinder. As per the instructions, if the motor slows or stops, it may be due to jammed food. Switch the Meat Grinder to its OFF position. Put the On/Off/Reverse switch in the Reverse position to push the food in the opposite direct. Put the On/Off/Reverse switch in the on position and turn the Meat Grinder on again. If the grinder should get jammed again, you may need to switch it off, unplug disassemble the grinder head and clean the internal parts. As this item is not defective (it performs as the manufacturers intended) and is used, we cannot accept it for a return or exchange. You can try contacting Cuisinart directly to voice your concerns and see if they can provide you with some assistance. They may have some tips or advice on how to get the desired performance out of your meat grinder. You can find their contact information here - https://www.cuisinart.ca/. Thank you, Customer Care | Kitchen Stuff Plus Inc. contactus@kitchenstuffplus.com Join our FREE email list for Great Deals on Great Stuff! Like us on Facebook | Follow us on Twitter | Shop on our Website Make your own choice about buying there. read more

Kitchen Stuff Plus - Kitchen & Bath Near Me - Scarborough, Ontario

Went to return a cheesecake pan because it was leaking and had to use an emergency alternative pan since I already got all the ingredients mix up. The manager -Sylvia did not beleive that the pan is leaking and had to go at the back to check it out. She came back and told me that since I use the pan that I can get a credit note or exchange. I did not use the pan! If I did I will not be back at the store! But she insist that I use it so I cannot get a refund. She did not acknowledge that it was leaking, nor say sorry for my inconvenience. She just insist that tha pan is used. Very frustrating to have a store manager like Sylvia who does not have a good customer service. I am complaing to the store of how badly Sylvia handle my situation. read more

KSP Kuisine Pasta Cooker (Stainless Steel) I got this pasta cooker from Kitchen Stuff Plus (Kennedy Commons) location. I noticed several small spots inside of the pot. So I called the store and described the condition of the pot. They told me to wash it properly and it will go away. I wash it again and those spots are still there. I took the pot to the store and showed to the sales associate. She called another associate (not sure if that was the supervisor) to inspect the pot. She insisted that if I wash it properly it will go away... I explained to her that I already tried and this is not your normal stain. This is more of a defect in the product. Then she decided to go wash the pot herself at the back of the store. She came back with the pot and the spots are still there. She said what do you expect from a pot that cost $20. I said: I expect a product without defects. She started quickly to pack the pot back in the box and insisted that she cannot take this product back since it is used. Then she just walked away... After seeing the product in their own hands and washing it themselves, still they are not willing to admit that this product has defects. This is the worse kind of customer service and experience I ever had. I hope you don't make the mistake of buying products from kitchen stuff plus or this location. They have the worse customer service ever. read more

I ordered a microplane online and it arrived within 2 days, well packaged. This zester is far superior and much quicker than a fine grater.

Went to return some items and Shay Ann flat out rejected yhe items because there were water marks. Yes, because we WASHED them. Who doesn't wash their items before they use them? We didn't end up using them for anything just ended up getting them from somewhere else. The receipt says items can be sold AS NEW will be accepted for return. We changed our mind and was denied a refund. I bet you another Kitchen Stuff Plus will take them back without any problems. Waste of time. Poor service. read more

I could spend hours and my entire paycheque in this store. I love housewares, kitchen gadgets and basically anything to do with that stuff. It was pretty easy to find what I was looking for and the prices were pretty good. Parking is plentiful and easy. read more

Kitchen Stuff Plus - Cute aprons and bar stools. The makings of a great party. - Kitchen & Bath Near Me - Scarborough, Ontario

Before the Markham location was established, the closest Kitchen Stuff Plus for me was this one. I absolutely love this store. The other day, I was contemplating getting a spiralizer to make veggie noodles. I found a manual one that was on sale for $10. I also got a julienne peeler that does the same thing for the same price. Yep, I am in the low-carb bandwagon ever since I had zucchini noodles. I don't even like that vegetable. The sauce did the trick. Okay, I am digressing... I can find neat kitchen and storage accessories at reasonable prices. I also subscribe to the store's mailing list. I got a 20% discount off my peeler. There is plenty of parking here. I got a decent parking spot nearly in front of the main doors on a Saturday afternoon. In the checkout line, a woman behind told me that the spiralizer that I was about to purchase works well. I appreciated that endorsement. A few minute later, a former student approached her. It was such a heartwarming experience that she was recognized and appreciated after all these years. This teacher inspired me. She has been a teacher for thirty years. What I had witnessed made my day and I was thrilled to have met her briefly while waiting to pay for my items. I love this store. Great items. Great people. I learn a ton each time in there. (103) read more

I bought several items while visiting from out of town and one of the items I bought was so poorly designed it was dangerous to use. I requested a $15 refund but was denied and offered a 30-day in store credit. Like I said; I don't live near any stores so it was kinda useless....like the product they sold me. read more

Ordered and paid for an air fryer on Apr.17.20. After three week, I still haven't received my order. So I try to to call or email KitchenPlus to find out where is my order. Nobody bother to return my calls or e-mails. Don't waste you time and shop somewhere else. read more

Rude and bad service. They keep welling at me saying that i don't understand. And hanged up the phone on me. Bad costumer service!!!! read more

4B - 1650 Victoria St E I bought desk water fountain with water submersible pump, took it home, tested it and decided to return it (inferior quality, junk!). I bought the item on Jan 5th and went back on Jan 8th to return (that's after 3 Days!!, return policy 30 Days). Store manager Shawn refused return. They claim they have a 30 day return policy. I won't be shopping at the Whitby location and caution anyone who shops there. TERRIBLE CUSTOMER SERVICE!!! read more

At the local (Danforth) Kitchen Stuff Plus, I received excellent information about the product I was interested in, with no pressure. I found what I was looking for. The cashier was equally pleasant to deal with. Off I went, forgetting my walking stick. Within minutes the staff looked up my phone number and phoned me. It left me with the impression they are real human beings and they like to be helpful. (Let's be honest, few organizations would care.) read more

Sent broken products. Cannot currently return due to COVID-19. Perhaps some quality control would keep your client happy. Dedicated customer lost. read more

Their stuff is usually reasonably priced - especially with a sale - but the quality is inconsistent. I've had defective items that crack and rust shortly after purchase but they won't replace product. read more

This store has a no customer service policy. I bought a blender there of the highest quality supposedly and it turned out to not be a good blender. When I try to take it back a week later they told me they do not accept returns unless the item is defective. This would not even blend a basic smoothie and so I am stuck with a device that I paid $140 for which is useless. This store should not be in business if they don't accept returns. Customer satisfaction zero and I will never return to this store again. Beware if you need to take anything back you've been warned. read more

Stay away from this location!!!! The customer service here is absolutely HORRID!!!! I came after my doctor's appt to pick up a set of steak knives. At first, I thought to order it online and save the hassle of traveling but then I thought I'm only 30 min away and I wouldn't have to wait for shipment, tracking numbers, etc. Thinking it would only be 3-4 min, pop in the store, pay at the cash counter and leave. Simple, right? Lo and behold it was a horrible experience, to say the least. I approached a service rep on the floor and asked her where the steak knives were. She seemed to act busy despite not servicing ANY customers. After what felt like humming and hawing she finally took me to the Henckels knives section and immediately left. Wow, great service - not. I checked out all the knives and they were locked. I guess Henckels is their top-line brand or something. I walked around trying to get another rep to help me unlock the set I wanted. There were NONE despite the store was not even busy. I'd say the entire store had only 5 customers at best. Finally, I saw about 5 salespersons in an on-the-spot floor meeting and I didn't want to disturb them. What felt like 10 min waiting I saw them scatter away. I approached 2 of them and they blatantly ignored me as if I wasn't even standing there. How RUDE! I then approached the front counter and asked if any1 can help unlock the Henckels knives sets. After another 10 min, someone came to help after I raised my voice about poor customer service. The Henckels sets were finally unlocked. Instead of giving them to me in hand she immediately ignored me and went to hand the set to the front cash counter. I thought WTF?? Approaching the cash counter I asked the black cashier lady about picking up the set. She automatically assumed I was picking up an online order. I said NO the set was just handed to you 2 seconds ago. I said Ive been at the store for almost 30 min now picking up this knife set when it should of taken less than 5 min. I said I was having a poor customer service exp. at this store. She rudely and sarcastically said "Well, TOOOOO Baaaaaddd!" and left it at that. I admonished her behavior as inappropriate and unsympathetic and she responded "No, what you are is rude and a jerk!" WTF, WTF??? Can you believe this behavior?? She said I can't help you - someone else can. By this point I am LIVID. No one should be treated this way for your store's terrible customer service experience. I then cashed out with another sales rep. As I left the counter and walked past the black sales rep I let her have my mind. A loud escalating argument ensued with four-letter profanities spewing out of her mouth at 100 decibels. This, in front of staff and customers. The staff were all quiet and didnt seem to care as if they were used to it or seen it happen before. What was supposed to be under a 5 min transaction ends up being nearly 40 min due to wretched behavior, terrible customer service and ZERO empathy for the customer. We argued all the way to the front door, lol. She told me in typical fashion "don't come back here ever again". LOL. I responded, "You're not the only store in Kitchen Plus *blank*, *blank* right back at you". The gall and audacity of this person is unbelievable. Stay away from this location. They hire such utterly uncultured and uneducated people to serve the public. Never shopping there again. read more

It is really 2.5 stars. The truth is the store is well organized and the inventory looks cute and colourful. The stuffs are also unnecessarily expensive. Some of the stuffs are more expensive than Home Outfitters. I mean, really, you are more expensive than Hudson's Bay? 0.5 stars for the store being a good place to hang around and browse and kill time. The 2 staffs hanged around the cashier the whole time we were in the store; they never bugged us once. read more

Good size to the store & it's packed with stuff. I find this store a bit isolated as there isn't much in the area. I got my food scale here & opted for the Star frit brand since the other ones looked kind of overpriced. read more

I love this store! Every time I'm in the area (with a car), I can't help but to stroll in to just browse. Often tempted to buy stuff, but since I don't have my own kitchen all to myself yet, I'll have to hold my wallet nice and tight. Since I've taken up Culinary Arts courses at GB, I've been visiting this place more frequently to pick up utensils and bakeware. I think they used to have better selection, but for sure they can place a special order for you (e.g. Henkle knives) if you know what you want. They have the full catalog. Prices are great and staff are very friendly! There is always something on sale. read more

My favourite room in the house (other than my bedroom because I sleep like a champ), is the kitchen! They have a lot of neat stuff. I prefer to come here for all my kitchen essentials because the stuff they have is of good quality, and its trendy and modern. The store is pretty easy to navigate through. The prices are quite good, especially around the holidays and unlike some other places (Home Outfitters, Homesense), you can browse their product offerings online to cut down on time wasted in the store. They will even tell you if something is in stock (not down to the very last one, but that's good enough for me!). read more

I wandered in here since I was in the area. This store has a wide variety of stuff....Often they have cute things that I think I want to buy. This visit I was almost seduced by a brie baker, but my ever-practical BF was there to remind that I don't really need one. Ha ha. They've got everything you need in your kitchen. They were having a sale on Henkels knives, but I haven't done enough research to decide which knives to get yet. LIke Jennifer K says, the staff were really helpful. read more

I ordered last week from KSP and just got the package. I'm very happy with everything. The merch was excellent quality, the breakables were intact and shipping and delivery very prompt. With so many stores in Ontario, I'm wondering why they haven't opened in Edmonton. I know it would be a very popular destination. read more

Terrible customer service. Online order was cancelled after being paid for without explanation. went in circles for 1/2 with online chat. Customer service goes to voicemail and does not return calls. read more

Service here is great. Super friendly. Very helpful. Processing refunds is quick and easy. Lineups, however, tend to be longer than I expect from a store like this. Love the baking liners I bought. Be careful if you have large bags. You might nudge something as you walk around. read more

Nice store if you like anything to do with food PREP with lots of choices. Unfortunately they have a poor return policy which makes me hesitant to shop there again I purchased a set of Ricardo pots and pans last December. Since he is a famous chef I expected the set to be high quality! Not the case here. The non stick finish lasted maybe 4 months despite using low to medium heat and COOLING the pans before washing. 2 months ago I purchased a non stick pan called Cera pan which was on sale for 23.99. Eggs started sticking immediately and my omelets fell apart! Since I am a former chef I was not impressed. I emailed a letter to customer service for replacement and they asked me to send them a photo. Instead I replaced the 10 inch pan with a T FAL METEOR from Wal-Mart. I expected a no hassle replacement and my friend Gail told me that KITCHEN Stuff Plus also gave her a hard time with a return! Needless to say, this store has lost two good customers. read more

Horrible customer service from a rude and condescending employee. She was using a rude and disrespectful tone to me. I wanted to return an item that was over 90 days. Based on the return policy I was eligible for store credit. Because it was a clearance item she was trying to refuse it. Her reasons were because there were only a few left in the store. And that try a different location because they have more. She criticized me for bringing it to them so late. That's not her place to judge me. She wasn't even the manager. The manager refunded it for me. No attitude or smart remarks. The employee was a young female possible west Indian or African descent. Her attitude to me was disgusting. She doesn't have the right to talk as if she is better than me. read more

Horrendous customer service and return policy. This store has never heard of reverse logistics and thinks it is still operating in the year 1871. I tried returning a defective appliance, but the uneducated rude manager refused to accept it back "because usually this unit does not have any problems". In other words, Kitchen Stuff Plus' return policy is you cannot return ANY used items even if they are defective. Of course they don't tell you that when you're checking out. Wanna find out more about this senseless return policy? Get yourself a good pair of reading glasses and read the fine print. Anywhere you go: Costco, Walmart, Sears, The Bay, the return is completed with no questions asked. Disgusting. read more