Almost Perfect Furniture and Home Décor had me curious the moment I saw the name. I walked in…read moreexpecting a treasure hunt of gently used pieces at thrifty prices, the kind of place where you stumble on a gem and feel like you won the day. Instead, I found a beautifully staged, high-end showroom with prices that sit noticeably higher than stores selling brand new furniture. It reminded me of walking into a place called Discount Diamonds and realizing the only thing discounted is your hope. Inside, there is so much motion and so many staff members floating around that it honestly feels like a Hollywood set being prepped between scenes. People adjusting lighting, straightening decor, moving props, resetting the stage. It's impressive to watch but also a little funny because you start to wonder who exactly the intended shopper is. Whoever that lucky demographic might be, it is certainly not me. They even have a cute holiday special where you pick an envelope off a Christmas tree and win ten percent off. Very charming until you open it and see all the conditions. Valid for this item, not that one. Not combinable. Not transferable. Not applicable to anything you were excited about. Still adorable, just... selectively useful. The best part is that I genuinely do enjoy this store. The style is gorgeous, the furniture is unique, and it's fun just to walk around and take it all in. I just never end up buying anything because the prices sit about three times higher than what I can find elsewhere. It's unintentionally amusing in the sweetest way. A store called Almost Perfect that is, fittingly, almost in my budget.

Contacted these people over 2 weeks ago to sell 3 nice pieces of furniture (see attached pics). As…read morerequested on their website I sent my contact information along with pictures of the pieces. After a week and a half and no response, I followed up on their website asking for a response. Nothing. Called and left a voicemail several days later, again, nothing. Great way to do business.

If I could put 0 stars I would have. Bought Almost 9…read morethousand dollars in furniture from this store and paid by credit card on April 10th, 2017. It is now August 14, 2017 and we have half our furniture. We had a gouge in bedroom set foot board and that was replaced in a timely matter. We had to have the dining table replaced because it came in flawed and that was also done in a timely fashion. We are still waiting for a nightstand to complete our bedroom set, we were delivered the wrong entertainment center and it too had a damaged door, and we are still waiting for an electric reclining sofa that was promised for June 23rd delivery. The owner is frustrated with us??? His wants to cancel our items that are nbot yet delivered (over four months now) and charge a restocking fee!! Have not received any money back although he said he would mail out a check (three weeks ago). If you buy from this store make sure you do not pay up front

Stopped by to browse - greeted promptly with inquiry of anything specific. I advised looking and…read moreallowed to wander. Didn't find what I wanted but the furniture displays were nicely set up. Appreciated that I was allowed freedom to look but knew assistance was quickly available. Did not find anything that met my current needs.

I want to recognize two exceptional associates at City Furniture who turned what could have been a…read moredisappointing situation into an unforgettable customer experience. Kellie Redman at the Lady Lake store went above and beyond to help me find a specific piece of artwork I had my heart set on for my new home. She didn't give up--she called and emailed multiple City Furniture stores throughout Florida in an effort to track it down. One of those emails reached Shannon Gazzier at the Sarasota store. Shannon located the artwork, immediately contacted Kellie, and made sure I was able to purchase it. Since Sarasota is nearly three hours away, Shannon went even further by offering to have her husband meet us closer so we could pick it up. That level of kindness and dedication is something you simply don't see every day. Because of Kellie and Shannon's teamwork, persistence, and genuine commitment to customer service, I was able to get the perfect piece for my home. They truly went above and beyond, and I will never forget this incredible experience. Thank you, Kellie Redman and Shannon Gazzier, for setting the standard for outstanding customer service. City Furniture is fortunate to have associates like you, and I will absolutely continue recommending City Furniture because of the exceptional care you both provided.

I purchased a bedroom set, a mattress, a sofa, a recliner, and a futon there, spending more than…read more$10,000. The sofa came with three powered recliners. One of them broke about two months after it was delivered, and replacement parts had to be ordered from CHINA. The estimated time for the parts is 12 WEEKS. In addition, the sofa has already started piling. We were told there is no fabric warranty for the sofa. And you cannot return any item once it's been delivered. I purchased from City for years, but the quality of the furniture they sell now has taken a nose dive.

Dan was excellent in explaining and demonstrating the value of inflatable mattresses with regard to…read morereleasing pressure off the back and shoulders and legs. Also, he demonstrated a partially split mattress to replace our current full split mattress. Extremely helpful and professional.

The Neo chair is an amazing experience! beautiful chairs and amazing experience with Roberta!read more

My husband and I spent more than a month researching washing machines after our 5-year-old…read moreWhirlpool died. We decided on a Speed Queen as they get the best reviews for longevity. Today, we decided to bite the bullet and head out to stores that claimed to carry Speed Queen. Best Buy lists them on their website but have none in inventory. You'd have to order them and wait for delivery -- one to 2 months. Same with Home Depot. But, Ken and Kerrie's had a set in stock -- they were actually less expensive since they didn't charge for hauling away the old set and included hook-ups. But best of all -- they delivered the set to our home three hours after we swiped the credit card. Tonya handled the transaction and was so pleasant and extremely helpful. She warned us that the Fruitland Park stored doesn't service the machines but -- that's no difference from Big Box stores. We bought a washing machine and dryer, had it delivered and installed and I'm already on my third load of wash -- all in less than seven hours. As a sidenote, the last time we ordered an appliance from Lowe's, the company set up a delivery date -- and did not deliver -- THREE times over the course of two weeks. Our experience with Ken and Kerrie's (and Tonya along with the pleasant deliverymen) is ... pinch us... we can't believe what a smooth transaction this was!

A couple months ago I purchased a Speed Queen washing machine for over $1600. The owner said this…read morewas a commercial grade machine that would last for 15 years. It has lasted a couple months and now it isn't working right. It keeps spinning. When I spoke with the owner she told me to contact Speed Queen directly. They don't answer the phone. I went to their website and searched for local places to repair this machine since it's under warantee. Only one place will service our area and they can't come out for almost 2 weeks. Their driver/repair person only comes to our area every so often. I just called the store asking for help and spoke with someone who was very rude. It wasn't the owner. She told me to contact Speed Queen even though I told her nobody is there to help. She is unwilling to help me. They made their money on this sale and don't care about helping me now.

Very friendly and helpful staff and so much great merchandise! If you don't see what you're…read morelooking for, they will do their best to find it and order it for you.

Decided to finally stop by here this weekend. My wife and I were pleasantly surprised, as they had…read morea lot of really nice items and the place was bigger than it looked from 441, which included a second building with lighting, fans and window shutters. We were greeted upon entry and the employee checked on us just incase we had questions. They have a lot of artwork, rugs and knock knacks. Our only issue was the prices attached to some of the artwork seemed a bit high.

Terrible service! they don't honor the extended warrenty for 5 years to fix any defects that I…read morepaid a lot of money for. They never return my calls to get service as my couch has several worn spots where the "leather" is peeling!

Buyer BEWARE!!!!!!! This company is nothing but a bunch of…read morelying folks. I ordered new furniture for our new house in Ocala on September 6, 2020. At that time we were told that it would take 8-10 weeks due to COVID. I thought that was a long time!!! Well after being jerked around for over 7 months, they were saying they were waiting for the leather to come in from Italy, the leather is on a cargo ship in California, we're not sure the leather is even on that cargo ship, we don't know when or if you.'ll get your furniture!!! I requested that my $1600 deposit back so that I could order from somewhere. I was told to dispute it with my credit company and since I never signed anything there shouldn't be an issue getting my money back. I did indeed dispute it with the credit card company, but it was denied due to the fact that Stressless (Stressful) Leather Gallery said that "service's were rendered".......what? How when I HAD NOTHING from them except major headaches!! We have gotten new furniture from another company that was a dream to work with! But guess what......they still won't give me my money back!!! I've contacted BBB, and will be getting an investigative reporter from a local news station. I have given these folks every opportunity to handle this between them and me, but they are refusing. The store manager at Lady Lake replied to the BBB that as far as they are concerned this case is closed!!! I think not!! BEWARE when dealing with them. Get everything you can in writing. I sure wish I had!!!

Great place! Debbie and Michelle are great and lot's of fun! Interior decorating in The Villages?…read more You need to visit them!