New in town and got recommended to Dr. Samuel Dail at New Bern Family Practice & Urgent Care Center…read moreat 1040 Medical Park Avenue. I was VERY impressed with Dr. Dail and his staff. This is during the pandemic I started to see him. The staff was Very efficient yet very warm and friendly. The Doctor himself even more impressive. He was a perfect age, not just out of school with no experience and not so old that he lost touch with the most up to date information. He took the time to sit down and talk to me! I never felt like he was in a rush to get me out of there. He was very thorough and had me do a blood test and X-rays while I was there which was great. They had their own facilities in house to handle them also. No outside lab work needed. The follow thru was good also. The results of my tests were forwarded to me in a timely manner. I did not have to call or wait and wonder about the results. Haven't been that impressed with a doctor in a long time.

I went to the Care Center on 1040 Medical Park Ave in New Bern. The staff was very professional. Dr…read moreHodges was great & fixed me up! They had me in & out of there in 1.5 hours, even on a busy evening! Keep up the great work 'yall.

The worst experience I have ever had! Took my mom there for blood work and the Doctor forgot to…read moreissue orders for blood work before the appointment was scheduled. Drove 45 minutes one way just to make this lab work appointment. COULD NOT DRAW BLOOD DUE TO NO ORDERS FROM DR. No apology from him at all. Next, we scheduled an appointment for Ears cleaning. Waited almost an hour with no visit from ANYONE. LEFT AND REMINDED THE UNCONCERNED STAFF THAT MY TIME WAS JUST AS VALUABLE AS THEIRS. Another wasted 1:30 hour trip I Should get reimbursed for my time.

I scheduled an appointment for my 100 year old mother on a Friday since her doctor had no…read moreavailability to look at her for an urinary tract infections. The appointment was for 10:15 on Saturday, the next day. All of her in formation was given. They knew she was 100 years old and living in an assisted living facility. We arrived, after some difficulty at 10:00. They refused to see her. I was told I was to take her to the Emergency Room! Really? The doctor refused to see her and refused to give me his name. Do not go there! The appointment had been scheduled! If I could rate my experience a 0 I would.

Moving to a new town means finding a new doctor or doctors, right? After searching high & low,…read moreresearching providers and reviewing recommendations, I decided Anne Healy, MD with CCHC would be the right doctor to manage my health care. At check-in, the front desk staff were friendly and welcoming. All were wearing masks and the waiting area was practicing social distancing. I didn't have a long wait before Dr Healy's nurse called me back. She thoroughly reviewed all of my vitals and medical history. When Dr Healy entered the examination room, she was welcoming as well. She's very detail oriented which is what you need from your primary healthcare provider. She truly listened to my questions and didn't rush to her questions or my physical exam. Once all questions were addressed, she completed my exam explaining her process as she went along. Bottom line, Dr Healy genuinely cares about your health and has a great bedside manner. She explains everything well and is proactive in her follow up. All said, I made the right choice for my long term health!

Made an appointment to get a tb test for my mother in law. Have been waiting for close to an hour…read moreso far. Complete lack of staff and communication. This place is understaffed and it shows. The staff are nice but completely frazzled. Saw a man use the bathroom without closing the door. Can't wait to get out of here.

I always get great medical treatment. Jenn is my primary care np and she is amazing and truly…read morecares about everyone. I know i have the best of the best in her

I've already written a review for Dr Lucas and it was a good one. It's hard to top a Dr who is…read morefiring on all cylinders in a written review. 10 months back the review I wrote continues to be true. Dr Lucas is a good, kind, caring human being. He took his Hypocratic Oath first do no harm, seriously. I have few qualms about putting my life, so to speak, in his hands. I trust him and I hope, think he trusts me. I pray for joy and peace for him and his family. It's not an easy family life, that with a great physician who cares. Merry Christmas,to you and yours, Dr Lucas. Thanks for all you do.

I have been a patient of Dr. Lucas for quite a few years now and I consider myself to be in the…read morehands of an excellent medical provider, a true Physician. I have a very high bar for what a Dr. really is as my Grandfather delivered me and my sisters and 10 cousins and was my primary healthcare provider until I was 16. I am a complicated patient and have not made his life easy. Dr. Lucas listens and remembers and has the confidence in his skills that he doesn't have to throw every test in the book at you "just to be sure". He will however, listen to why you feel you might feel you need something. My diagnosis will eventually be terminal and he understands (I think) how I feel about it and doesn't hound me and I can't tell how much that means to me. I had an incident involving another physician within the practice in which a lesser man/physician would have sent me on my way, but he didn't and I thank God and Dr. Lucas for that. It would have been devastating for me. My eldest son and I don't speak often but I referred him to Dr. Lucas. If you're lucky enough to get Dr. Lucas and are willing to develop a good Patient/Physician relationship, you will be set.

Nurses for doctors have too much power, one in particular who works with Dr Ratley, Diane, has been…read moreunpleasant and has poor communication skills. Dropped this facility,as a patient after being there 9 years, because of Dr Ratley's intake nurse.

My wife was sent to this hospital for shortness of breath to have a CAT Scan done of her lungs…read more Upon arrival we sat in the waiting room for the ER for a long time until I finally complained that she needed oxygen. They put her in a wheelchair, gave her oxygen and put her back in the waiting area for several more hours, then she was taken to an ER exam room with only an uncomfortable exam table in it and left until 5 am the next morning. It took numerous nurses MANY tries to get an IV started so they could do the CAT Scan and finally around 8 pm she got the scan done. By the time I had to go home there were no results and no word on when she would get a room. I returned to the ER at around 7:30 am and she was still in the ER, but had been finally put in a more comfortable bed. They had not fed her even though we told them she had not eaten anything, upon my return at 7:30 I brought her a chicken sandwich otherwise she still would not have eaten anything but a cold turkey sandwich. She had nothing to drink until I requested it and had not been given meds she needed. I left at 10 am to get some clothes for her and she was still in the ER with no estimate of when she would get a room. When I asked, they just told me when a room was available it would pop up on the computer, but they had no idea how much longer it would be and could not or would not check. It is my understanding there are 30 exam rooms in the ER, and this hospital has about 350 beds but due to staffing issues they are not all available. Unfortunately, the patients are the ones who pay for the shortage. I must update this review. Although it took way too long, once my wife got a room, the treatment and staff greatly improved. They were able to find the correct diagnosis that other doctors missed and now hopefully she will get the help she desperately needs. I will do further updates if necessary. Thank you to the floor personnel.

The nursing staff was exceptional! My aunt was recently in room 3604 and they made her stay…read moreabsolutely fantastic. I am very thankful for the love and support they showed my family.

I am writing this review to express my deep disappointment with the administrative and ultrasound…read moreservices at CarolinaEast OBGYN. While I have no complaints regarding Dr. Patterson, who was professional and compassionate, the conduct of the supporting staff and management has been consistently poor and ultimately led me to consider transferring care at 25 weeks pregnant. From the start, the check-in staff has demonstrated poor communication and an unwelcoming attitude at nearly every visit. A significant issue arose during my anatomy scan appointment, scheduled during Christmas break. My 6-year-old son accompanied me due to lack of childcare. At no point--verbally, in paperwork, or via signage--was I informed that children were not allowed at ultrasound appointments. Staff observed us enter and did not say anything prior to our appointment time. The building itself had a strong, unpleasant odor that smelled like burning fumes from the heater. Due to the smell, my family and I chose to wait outside in December for over an hour. When we were finally called back, the ultrasound staff abruptly and rudely stated that children were not allowed "because of chemicals." When I asked for clarification--specifically why those chemicals would be acceptable for a pregnant patient and unborn baby but not a child--no answer was provided. I politely asked to see written policy or signage explaining this rule; none existed. I then requested to speak with a manager. After another 15-minute wait, no manager came, but the ultrasound tech kindly allowed us to proceed. Unfortunately, the appointment was interrupted by fire alarms related to the odor issue, and the scan had to be rescheduled. At the rescheduled appointment, we experienced additional delays because staff were unaware that my initial anatomy scan had not been completed, further highlighting poor internal communication. We again waited over an hour before being taken back. During this visit, the ultrasound technician (different from the first visit) was openly hostile about my child's presence. Despite my calm explanation and repeated requests to see written policy or speak to a manager, neither was provided. After another extended wait, no manager came, yet we were again permitted to proceed. The anatomy scan itself was extremely disappointing. The technician was cold, largely silent, and provided no explanation unless prompted. Her demeanor made what should have been a meaningful and exciting experience uncomfortable and distressing. She stated she could not visualize the baby, briefly and roughly manipulated my abdomen, and ended the scan. Based on my professional background as an ER nurse and feedback from colleagues in ultrasound, the effort appeared minimal. When I asked her to confirm the baby's sex, she was able to do so quickly and without issue. Additional actions--such as requiring removal of my belly ring despite it not interfering--felt punitive rather than clinically necessary. After the appointment, I noticed handwritten notes newly taped to the checkout computers stating that children are not allowed at ultrasound appointments and that childcare is the patient's responsibility. While this information would have been helpful beforehand, it was posted only after repeated conflicts and never once reviewed with me by management, despite my asking three separate times to speak with someone in charge. Most concerning was my recent attempt to cancel a repeat anatomy scan, which my insurance will not cover. Over the course of the day, I made three phone calls, spent over 20 minutes on hold, and received conflicting information from multiple staff members. I was told alternately that I needed to speak to a doctor, a nurse, or that messages would be relayed--yet no one called me back. Eventually, I spoke with the assistant manager, Karen, who was dismissive, spoke over me, and issued an ultimatum: either attend the ultrasound appointment or be marked as a no-call/no-show and have my care transferred. This was stated despite my multiple attempts to cancel the appointment in advance. Patients should be allowed to refuse non-emergent testing without being threatened with dismissal--especially without ever speaking directly to a nurse or physician. The lack of clear communication, professionalism, respect for patient autonomy, and accountability from management is alarming. I am educated, medically experienced, and respectful--and yet I was treated as none of those. I am deeply disappointed that such disorganization and hostility overshadowed what should have been an important time in my pregnancy. CarolinaEast OBGYN has serious opportunities for improvement in staff training, communication, and patient advocacy.

Set my appointment for 8:45am and called me to the back at 9:58. Then waited an additional 25…read moreminutes before even having my blood pressure taken. Also had to severe back spasms for over a month and they were supposed to refer me to a physical therapist and they have yet to send the referral and it's been over a month since it has been requested. Do yourself a favor and just drive to Greenville for your care if you're pregnant. Been coming here since I was 15 and I'm 31 now and this is the worst care I've ever experienced while being a patient here. 0/10