The worst cinema experience in Switzerland, I recommend to just avoid it. I went to a 4DX movie…read more(Deadpool x Wolverine) where all 4D effects were not synchronized with the movie. More precise, every effect happened 2 seconds before, compared to the movie. This completely destroyed the movie experience, nothing made sense as you got a flash or hit in the chair before it actually happened on the screen. The cherry on the top was the heat inside the room in the middle of the summer with no ac, and very smelly.
I tried to go out to find somebody, but late in the evening there were only cleaning personnel around. After reporting this, they promised in an email to refund the money. However, after 2 days, they just decided not to refund anymore, as 'the situation is not clear'. Also, no mention of actually fixing the issues in that email. Instead, they tried to offer tickets to a 'normal' screening (so not 3d/4d) of any future movie, but by now I don't want to be near that place, so I refused. Incredible lack of responsibility and absolutely careless about their clients. To my surprise I found many similar negative reviews starting years ago, which is another clear sign they absolutely don't care to fix anything and lack respect towards the people.
