I took our 2020 Ford Edge Titanium to the Tuffy Store in Highland Twp Michigan and both Zach (Front…read moreDesk) and Brian (Mechanic) were both friendly and helpful. Zach said it would be about 30 minutes and Brian started on it right away. Basically, in less than 30 minutes Brian had everything back together like it was supposed to be and I wasn't charged for this service. Also, Zach provided me with a quote for an oil change and an all-around brake. This was an outstanding experience all around!

Very upsetting. I have been a loyal customer for years. Unfortunately the new owners do not keep a…read moreclose eye on their operation. Reading other reviews I see I'm not the only one that they were dishonest by trying to sell me services that were not needed. When confronted the story changed to preventative maintenance. When dropping the car off I went threw it making sure nothing valuable was left behind. I had $8.00 in a makeup bag in the console. I left it thinking no one is going to touch that and it's only $8.00. I was wrong. The money was gone.

Picked up my car today after a one day repair at this shop,having been in the collector car…read morebusiness for about 50 years with autos from a couple of hundred to over $4 million and having the only collector car auction at the Botsford Inn and hotel our Stage coach stop between Lansing and Detroit 1836 with over 70 collector cars including a KB12 Lincoln owned by CLARK GABLE and a one of a kind 1903 Curved dash Olds you must know paint,Pearls, Candys,etc and where to take your car if you want the "BEST" work Possible you take it to this shop, "THE BODY SHOP" in Farmington Hills. just hope they will take your damage as you will never regret taking it there. When dealing with clients like Jay Leno, Tiger Woods,ect. work must be the best, it must be good, take it from the OLD TBIRD MAN City of Farmington, Michigan.You cannot go wrong. Get a Quote from them for sure.

Highly recommend coming here with any collision repairs. Everyone was extremely friendly and…read morehelpful. Tim was great and gave me updates. Their pricing was great too and they did and fantastic job on my car. Very timely!

I brought a great used car at Darby's Auto! They were very friendly, caring, and I would recommend…read morethis place to my family and friends!!

Used to be a great shop but now they don't care and don't want your business. They don't want your…read moremoney and if you talk them into taking your car, they don't actually do the work they said they would do. Instead they do something you never asked for that is totally unrelated to your problem, just so they can call you and say "come and get it." Owner has become quite surly in recent years and does not make you feel welcome at all. Don't know what their problem is. Very sad to see a once-great business turn sour like that.

I found my shop! VIP…read moreAuto Repair has earned a lifelong customer in me. I've gotten multiple services from them, from oil changes to engine repairs. Each and every time time they have been throughout, friendly, and trustworthy. On my last oil change they ran a complementary overall vehicle check and ended up finding a problem, that if left unchecked, would have been very expensive down the road. And without me even having to ask, they brought me back and showed/explained the problem, along with answering all my questions. Communication during all services/repairs has always been easy and timely. VIP's customer service is top notch as well. When my car had to stay there for a few days, I was offered (at no cost) a ride from and back to the shop to pick up my car. (I lived very close at the time and realize that may be a factor going forward.) During the last repair, they were also able to give me a loaner car, which took away so much of the stress that comes along with having a car in the shop. Finally, if you're lucky, the owner's sweet pup will be there when you come in. :) I have recommend them to so many people in my day to day life, and I recommend them to anyone reading here as well! You won't be sorry.

These guys are my go to! They are honest and caring. Worked with me to make sure I was taken care…read moreof for transport and they have not let me down. Keep me posted on the repairs that were needed and sent me videos what needed to be fixed.

I am a repeat customer. I have had my oil changed at this location twice before. I have always been…read moreimpressed by their level of professionalism and courtesy. Today I needed an oil change. I got 5 quarts of VALVOLINE Full Synthetic engine oil and a new oil filter. They also replaced the drain plug gasket, checked fluid levels, lubricated suspension where possible, checked the air pressure in my tires and performed a multipoint inspection. Labor was ~$28, parts was ~$52. I had a $15 coupon so my total was ~$71 after tax. They also replaced my air filter and windshield wipers with the components that I provided GRATIS. Unisex restroom was clean and tidy. Customer waiting area has free water, coffee and soda pop. I SHALL RETURN next time I need my engine oil changed.

They told my insurance company that the $2,300 worth of damage to my muffler system from hitting…read morescrap metal that fell off a truck on the highway that I couldn't avoid, looked like normal wear and tear. My insurance company denied my claim. Plus, after fixing it, I started my car, and the error from the ripped out sensor was still there. I had to take my car back to them again. Then, two days later my muffler system is loud again and there is a loud metal rattling sound when the engine is running. Terrible work and terrible service.

The ripped me off!!! Gave them hundreds of dollars to fix shocks. Started rattling again like crazy…read moreand found out they just fix the noise and did not replace shocks. They even try to dupe me on labor was ready after a half an hour (time enuf to tack it back together) and then charge me 200 for labor. When I yelped before the mechanics wife inboxed me on Facebook and harassed me. I have a serious condition and cannot defend myself so it was alarming to say the least. My son is Autistic and lives in Portage at a center for autism. It was hard enough separating from him to get care now I cannot rely on my vehicle for safe transportation to see him and to top it off I cannot explain to him why I cannot see him because of his mental illness. I sent in a dispute on chime and he still did not honor it.

See Tony! He's an honest experienced guy doing good quality work on cars! Gouged by others but…read moreyou won't be by Tony! Responsive, polite, and honest. I finally found my "car guy" and I'm staying put!

Went in to get a key fob programmed. Trevor was extremely helpful. They helped me out and didn't…read moregive me the runaround that the dealership would have. Really appreciated their help.

I took my wife's Infiniti there and they did a good job on an antifreeze hose. They did the job…read morequick and very affordable.

Always great and prompt service. Great environment if you need to wait . Staff id extremely…read morefriendly and the service staff is very knowledgeable. Jerry Weinfuss

This garage is the BEST! The people are ALWAYS courteous and helpful. The atmosphere if you have to…read morewait is inviting and comfortable. I wouldn't go ANYWHERE else to have my car serviced!!