I have used King Flowers for many years, as a former resident I trusted them and they never let me down. Something has changed and I no longer recommend them at all.
Just before Christmas (December 2018) I placed 3 online flower orders, selected what I wanted, paid for them, and waited to hear from the recipients as they were all a surprise. They were supposed to be delivered by the next day. At the end of that day, I hadn't heard so I texted. Only 1 of the 3 had gotten hers.
The next day, I heard from the 2nd one and to my dismay when she sent a picture, it was not even close to what I ordered at all! I call King Flowers and spoke to someone. She advised that "well we don't always go by what TeleFlorist shows, you have to phone the order in to be sure what we have." HUH? Then why have online flower ordering at all? I offered to forward a picture that was taken to show how terrible it was but she advised "well I know who did it and I'm not surprised." REALLY?
Since it was past when I had wanted them, although they said they'd take another arrangement out, that person works and delivery the first time was difficult, so I said no, I'd like my money back. She said she was busy and I'd have to call back the next day about it, which I did. After time off the phone, she said they'd only refund $20 of a nearly $50 order - I wasn't happy but something was better than nothing.
And nothing is what I got, my money was never refunded. I was tired of having to call them all the time during my working day so I just gave up. (I will note that the other 2 orders were accurately done and what I had ordered.)
I have used King Flowers many times over the past 25 years or so, they even did funeral flowers when I buried my husband in Rockford nearly 10 years ago. So this is sad but I no longer trust a company that blatantly substitutes on placed online orders at a much lower quality and doesn't care if you are unhappy with that being done.
I will not use King Flowers again - be aware that they will substitute online orders without your knowledge unless the recipient says something. This is very sad to do, but I cannot and will not be ripped off again. You cannot trust their word.
Christine H. read more