I had my daughters birthday party at Kinderland on the 19 Feb. We live in Essex and my family live in Hull, so we decide to celebrate her birthday here. There is only 5 children so, I rang ahead and asked if we could reserve a table and have our own cake ect. We did this last year and they were very accommodating. However, after my mother and sister being rudely told no, we don't reserve tables, I rang and was told the same, more politely but was told that the children could have a discount on their meals. When we arrived I told them about the telephone conversation and was rudely told by the Manager, that no you get no discounts. I said we have 16 adults using your cafe, so couldn't we have any consessions? From there it just got worse. The food took 45 minutes to arrive. There was a sign a small one, but the staff didn't mention it when ordering. They gave the kids meals without the sandwiches, (they took 45 minutes to prepare) so of course the kids ate the crisps, chocolate ect. first. After complaining about the length of time it took for the food. When we did my daughters cake, I asked them for a knife and they told me they had to cut it and had I blown the candles out yet as I was not allowed as it was company policy as I hadn't paid for a party. I was also not allowed to eat the cake. I said we'd already blown the candles out, thankfully. I then got a story about health and safety policy, which I then said that there was too many policy's and that it was over the top. I wouldn't be coming here again and left and cut the cake elsewhere. They certainly will not be getting my business or any of my families in the future. It really spoiled the day. read more