Castillo Party Rental provided excellent service to Simply Wholesome! We were in need of heat…read morelamps, cocktail tables, tablecloths, and foldable chairs for an event on our patio area. After thoroughly researching competitors, Castillo provided fair rates, superb customer service, and professional on-time pick-up/drop-off delivery. They were accommodating and kind, and we look forward to doing business with them again in the future. Highly recommend!

I do not normally leave negative reviews, but my experience with Castillo Party Rental was…read moreextremely disappointing and unprofessional. The tablecloths we received were in poor condition. Some had visible stains, and the colors were inconsistent. Some appeared newer and bright white, while others looked old and yellowed. The tablecloths were also not long enough for the tables, and the runners were the wrong size. They hung approximately 12 inches over each side, creating a potential tripping hazard for our guests. The delivery experience was also unacceptable. I was not informed that the tables, chairs, and other rental items would simply be left at the front door instead of being placed in the backyard where the event was taking place. When the homeowner asked the delivery person to place the items in the backyard, the delivery person became argumentative, used foul language, and displayed a very disrespectful attitude. The pickup experience was even worse. The same individual threw items from the tables onto the floor. When my son became upset about his behavior and the homeowner told him to stop throwing things, the delivery person confronted my son, raised both hands, and made gestures while saying what sounded like a gang-related name or phrase. Regardless of what the gesture meant, an adult confronting a customer's child in that manner is completely inappropriate and unacceptable. There is video footage, audio recordings, and more than one witness who observed what occurred. I previously had a friendly relationship with the owner, who is the delivery person's mother. However, friendship and business should be kept separate. I paid for a professional rental service and expected the items to be clean, correctly sized, safely delivered, and handled by respectful employees. I am sharing this review because I do not want another customer or family to experience the same treatment. I would never recommend Castillo Party Rental based on this experience. I also intend to submit a complaint to the Better Business Bureau because the conduct displayed especially toward my child was completely unacceptable.

Chucky saved me last minute. My original chair rental person canceled on me at the last minute and…read moreI needed chairs desperately. Chuckie was able to deliver them early, had great communication, and was affordable. Only thing was the chairs were a little dirty, but I was grateful nonetheless.

I called to inquire about their rentals and they hung up on me. I called back to see if we were…read moredisconnected but sent me to voicemail. Very rude!

The price for jumpers are through the roof now, and with this economy everything is just expensive…read more This place was in my neighborhood, and after calling various places I decided to go with Mayesie. They delivered the jumper on Sunday June 28th. The entire transaction was smooth, and the kids enjoyed the jumper. Plus, the price could not be beaten. Thank you Mayesie, and I cannot wait to use you guys in the future.

Horrible service, would not recommend!! My bf rented tables and chairs from them for an event and…read morethey cancelled on him on the day of the event. The driver mistakenly delivered the items to the wrong house after my bf provided them with the CORRECT address and they got upset with him and cancelled. He tried to callback multiple times to explain that it was a misunderstanding and they hung up in his face multiple times and eventually stopped answering the phone. 0/10, DO NOT recommend.

Always good prices and great service been using them since my kid were babies they grown nowread more

I've used their services twice, and my first experience was fantastic. The second time was a bit of…read morea mixed bag, but definitely not bad. During the holiday, I had to store their equipment for a few days, and communication could have been better. I reached out to them, and while they initially didn't have a record of my payment, they quickly sorted it out. Overall, the quality and cleaning could use improvement, but everything was functional and delivered on time. If you need fast service for a last-minute event, I recommend giving them a try.

Great, local family-owned spot in my neighborhood. Ordered a table and 6 chairs for Thanksgiving at…read morethe last min with ease. Rate was super reasonable. Quick, easy and will definitely use again. Also like that they've rented another location across the street, and looking forward to supporting when they reopen that with whatever new business idea they come up with.

I put a one hundrwd fifty dollar deposit down for items for a baby shower. The next day the…read moreexpectant mother became ill. The shower was canceled. I called Ellen to ask 4 a refund and she said No. Less than 24 hours after i had placed the deposit. I have used Ellen for numerous ocassions over the years. She did me dirty

Love this place...used them for a Sweet 16 party then turned around and used them for a Baby Shower…read morefor 200 they were awesome. On time and did exactly what I wanted and even had suggestions for things I didn't know I needed. They are now my "Go to" people when I do parties in the Los Angeles area. Selena is great and always willing to accommodate. Lynette A.

Ordered 42 balloons for a birthday party. Balloons were given tangled after requested bouquet…read morestyle. I called to get clarification after receiving my order and was told they can't be delivered that way "it would take too long". Balloons were deflating same day. This place is very overpriced for the services offered. Owner was very nice and professional but I advise to save your money and time. I would've gotten a better result if I had bought and blew up the balloons myself.

I have used Alex Party Rentals several times - Manny and Marisen were super helpful on helping me…read morewith choice selection and pricing to fit my party budget levels. The delivery was great and so was pick up. I left the items in our backyard and they picked everything up. Easy, simple and efficient without overpaying for the rentals. All rentals were in good shape and looking forward to using them again.

i was extremely disappointed with the service from this company. The items I rented were in…read moreextremely poor condition. The delivery team was unprofessional and sloppy. The customer service was extremely poor as well when I brought up my concerns. Overall, the experience was far below my expectations, and I would not recommend this company to anyone planning a special event. I really wish i would have read the reviews before I booked them.

I rented tables and chairs, delivery and pick up was on time…read more very clean and maintained. I will use there services again!!!

I went to three different Dollar Trees and they all had no helium. So I found this place nearby on…read moreMaps. I needed two balloons and after she blew it up, she told me it was going to cost $28 in cash or Zelle only. I only had $23 and she ended up taking it. I felt extremely ripped off and taken advantage of but I was in such a rush. It was not a good feeling and I am still bothered by it. Hence, this review.