Dr. Nachtigal, the techs and all the staff were great to work with. I appreciated the time Dr…read more Nachtigal took to speak with me and answer my questions. I would highly recommend this practice if you are looking for a Veterinary staff that loves their job and truly cares about their clients and patients!

Cannot recommend Animal Hospital of Berlin, the staff, and Dr. Hester highly enough! Our dog has…read morebeen a patient here since we moved to Conn. in 2017. They have treated her with love and skill through routine care and serious illness. We trust them completely.

deplorable service and care, I call Newinton vet. clinic last wk. for my dog not feeling well…read more waited four days for them to tell me, they could not take care or see my dog. which it could have been done on the first day. Instead of letting my dog suffer for such a long time. I'll tell MATEO to go to hell, he did shit to help or comfort in serious and Unpredictable situation. Very poor Assessment and judgment for someone in distress.

I have been going to Newington Veterninary Clinic for 5 years and I was happy with them. Until…read morenow. This is the 2nd time that Dr. Fortin has left me with a very bad taste in my mouth, feeling very underwhelmed by the "care" provided and way over charged for anything and everything. I have rarely seen the same vet twice (I don't think I'd know Dr. Fortin if I fell on her). I will be switching to a new vet and, on my way, I'm telling everyone I can about my recent experience with them because it was completely avoidable. Sorry, but this is lengthy... On 6/11/21, my dog had an acute event that, in my eyes, was an emergency since it's happened before and I wasn't going to sit on it. I called the vet at 8:18 A.M. for an appt. I conveyed my anxiety to the receptionist, Hallie (?), that answered the phone. I was told that she didn't know if she could get my dog in for a visit since she might have just given away the last appt, could she put me on hold. I asked, "So, are you telling me I should go to the emergency vet?" because I would have gone. She very testily responded "No, I'm asking to put you on hold right now". She came back on to tell me the doctor wasn't in yet, she would give my info to the doctor and they would call me back when the doctor got in in about 30 minutes. Seriously? I'm freaking out and you tell me you'll call me back in 30 minutes? I thought she might've said something like "If you feel you can't wait, then yes, I'd go to the emergency vet" or some disclaimer like that. Nope. So, I justified the wait by saying to myself that it'd take me much longer than that to get to the emergency vet. However, I was less than happy about this. Oh. And they're still doing "curbside" so no one is allowed in because 1 employee wasn't fully vaccinated. So, I was told that I couldn't go in with my dog if they did have an appt. And Hallie who answered the phone? She became even more testy when I balked at not being able to come in to the office. I even offered to show them my vaccination card. I have followed COVID guidelines to a T since March 2020 and still do. Now, the entire country is opening up, you don't have to wear a mask in Starbuck's if you're vaccinated, but this place isn't allowing people inside still? Even though other vets have opened back up (yes, I checked)?? More on why that's an issue coming up... I received a return call at 9:07 A.M., almost 50 minutes after I called the first time. I was given an appt for 11:30 so I let the 50 minute wait time slide. I show up at 11:30, I call upon arrival as instructed to and then have to wait for another call to again explain what happened to yet another person. I repeated that he vomited only once before 8:00, he hadn't vomited since and this wasn't a current symptom. First, the vet didn't get the entire story straight with my dog. Why? BECAUSE SHE DIDN'T HEAR IT FROM ME. I was told that my dog was given an injection to help control vomiting. I just listened to the vet as she spoke, taking everything in and I would process it later since I was still pretty revved up, concerned about my dog. The total bill? $166. I thought, ok, not bad since it's cheaper than the emergency vet. Then I saw the invoice AFTER I paid (even if I asked them to review the bill with me before I paid, the injection was already given and I'd have to pay anyway. Nice, huh?). MY DOG WAS GIVEN A $91 INJECTION OF CERENIA TO STOP ANY FURTHER VOMITING!!! This was about 4 hours after he had vomited the 1 and only time. Ninety-one flipping dollars to fix one of the symptoms my dog DIDN'T have. And not a single answer as to why. Would this be as much of an issue for anyone else? Maybe not. While I did get over the receptionist's lack of social skills and professionalism and the 50 minute wait time for a return call, I can't get over the vet. When you are emotionally charged and feeling vulnerable because your dog is sick - you need to get to the vet, you want answers, you want your dog to be ok - it's very easy to feel taken advantage of. Especially by someone you're supposed to just trust with your pet since you can't see what's happening when they take them inside. All of that anxiety leads to a very poor experience from beginning to end if not handled correctly. That all leads to a really long, negative review on Yelp. Sure, curbside is ok for routine exams since you usually already know what's going to happen with meds, vaccines, boosters, etc. But for acute episodes? It's an epic fail. During my f/u call the day after my appt, I let the girl who called know about how upset I was. No return call which shows indifference to my experience. For routine care, Newington Vet is fine, but expensive. Stay away for anything other than routine visits. Why? Because the past 4 people I've mentioned these issues to immediately echoed the same sentiment in regard to Dr. Fortin.

The Connecticut Humane Society is the best. Their main purpose is to rehome pets, which is great.read more

VERY DISAPPOINTED - Adopted a dog that was supposed to be healthy but we brought him home and he…read moreinfected my other dog! NO ONE answers the phone and NO ONE replies to voicemails!!!! I will NEVER donate to them or adopt from them again.

My friends dog was very sick I called and Dr Coy got us in right away on a late Saturday afternoon…read more Max had to be euthanized unfortunately but they were so kind and patient to my friend's 3 boys as they mourned. It was all very respectful. Highly grateful to Dr Coy today.

Best place I've ever been with my pet. Super kind. They explain everything before doing anything…read more Super pet friendly and the place just looks and feels clean. Prices are the best I've seen so far. Definitely would recommend to anyone with fur babies.

The staff were so friendly and welcoming. My dog even smiled at the receptionist, something she's…read moreNEVER done before. They were very thorough in explaining what the best course of action was, but ultimately leaves decisions up to you and doesn't make you feel pressured or persuaded. You can clearly tell they love their job and just wants what's best for you and your pet

Another wonderful appointment with my dog. The technicians and the doctor took the time to explain…read morethings in detail, went over a treatment plan so I knew the cost up front and even walked me out when we were done. Yes veterinary care is pricey, but what isn't these days. I feel they provide value for the service, so I will keep coming back.

The good is the care, knowledge and overall thoroughness of the vet and assistants…read more Now the only downside is the cost! Our first visit was well over S300.00. Our second visit was over $100-and that visit was within a few weeks of the first. So if you have pet medical insurance, it's okay. If not,

I have 6 cats with this practice. i called this morning because one of my cats is very ill. they…read moretold me they were too busy to see him and to go to ER!!! My cat is an established patient!!! I will be moving all my cats to new vet!!!!

My 15 year old Yorkie Poo wasn't feeling his best last week, when I saw him peeing very dark blood,…read moreI was very concerned and alarmed. I immediately drove him to the emergency vet. Connecticut Veterinary Center isn't his usual vet, but it was Sunday, and they were open for emergencies. Lucky for us, there was no wait when we arrived. The nurse took him, and had me wait in the examining room. I'm not sure why we couldn't be together. At his usual vet, they do everything with me there. Shortly after Dr. Fabrizio came to tell me the update. She is super kind, compassionate, answered all of my questions and is very knowledgeable. She told me my boy's kidneys aren't working as well as they once did. As long as he's eating and drinking, he's got more life left in him. I was expecting much worse. She prescribed him antibiotics and infusion. He's at home, he's doing so much better, and he's peeing clear. I am so grateful to the wonderful staff at Connecticut Veterinary Center, especially Dr. Fabrizio for saving my sweet Jude's life.

24 7 365 I hahe peace of mind that my 2 cats muffin & Ozi will be cared for in an emergency. A few…read moreyears back ct vet center partnered with an effort I started called Marla's community medical fund for strays providing emergency care to any stray as long as donations are raised to cover the care. This is been a dream come true and amazing. Their openness to think outside the box in a crisis for strays is heartwarming. Simba is the latest patient. He is a 12 year old diabetic needing lots of care and insulin adjustments - dr cox and staff are on it. Im looking for a forever home for him. Before that dr cox and Mr masloski and dr hop saved my beloved Kicho. 3 weeks in icu. She made it. Dr Cox and staff also helped my Koreo thru various chronic conditions like his sister Kicho had. Thank u

I will give them at first they were very nice and accommodating and were able to schedule…read moreappointments decently quick everything considered. They were able to do the routine stuff however their ability for anything beyond yearly check up is severely lacking. We had 2 pets there, first a chocolate lab that was a senior, over 10 years old. They were alright, however Dr Dan saw him once and scared us so bad said he had some kind of heart issue and we may need to get him to an emergency vet ASAP, then came back and said he was fine. We did have him looked at an emergency vet and they could find nothing wrong with him. We let that slide, unprofessional and poor bedside manors but whatever. Then about a year later, just this past February, he was very lethargic and having issues, we called and they said it didn't seem like an emergency and they can get him in about 3 weeks. We decided to go to the emergency vet and in a matter of hours he was gone, I understand how busy it can get but the amount they just shrugged us off was disappointing for being with them for so long. Also he was on prescription food, they refused to give the prescription to Chewy and required we go through their own online store. We did, after he passed we got another delivery of his food, a few weeks later we called and asked about a refund in which they said they do not have a process to refund orders for pets who have passed. I explained to them how Chewy handles that situation, I spoke with Devon, he seemed nice however never actually called me back and gave me an answer one way or the other. I called him back again, he said he was "still working on it" and would get back to me by the end of the day. That was 3 days ago and no word at all. Mind you I was asking for a $130 refund after spending $3160 with them in a matter of 4 weeks. Not long after this our other dog, an 8 year old boxer mix needed a mole removed. They performed the operation and from there it went down hill quick. He developed a severe infection close to where the operation was, we brought him back, they did a quick test and gave us an antibiotic. He did not get better at all and kept getting worse, we went back there paid over $600 for additional tests were given a different antibiotic but still having issues. We called this morning to ask about a different form of medicine, maybe a compounded liquid. You would have thought I asked them to launch a space shuttle, nobody had any idea and "needed to consult the vet and get back to us". It took 3 hours to get a call back and they said try hiding the pill in a marshmallow, that was literally their only response. I expressed kindly that I feel my pet is not getting the care he needs and expressed my dissatisfaction that they seem to just just guessing at things and effectively throwing stuff at the wall to see what sticks. After I expressed that they then said they can send over a prescription to a pharmacy in southington but I was not able to get the prescription myself. They then followed up with an email giving me the pharmacy info and the info of other emergency vet offices and said we should consider a different vet. This was not an issue because I was already looking for a different one. Overall they seem like at best the practice is poorly managed, the doctors and also front desk associates seem to never actually know what's going on or provide any kind of useful information. Honestly the techs that work there are the only bright spot and must be what is keeping them in business. If you need just a basic checkup and "tech" appointment they are alright, if you need an actual vet / doctor appointment unfortunately they seem to not have the skill and ability to properly care for pets beyond the very basics. Overall a very expensive and disappointing experience and worst of all I believe both of my pets received poor care which created more issues and suffering for them.

It's been weeks and still NO refund.....don't bring your pet to this place....you'll be…read moredisappointed you did

I am very disappointed in Ragged Mountain Animal Hospital. I used to love to go there when Dr…read more Kimm was there. He was kind and compassionate. His staff was very professional and knowledgeable. Pricing was reasonable. Since new ownership, it is entirely different. No compassion whatsoever. Staff is unreliable and rude. Pricing has increased significantly. I am looking to change to a vet who cares. .

When we first moved back to the area we went to our original vet. We soon switched to Dr. Kimm…read morebased on a friend's recommendation and it was the best decision for our furry family. Dr. Kimm and his associates are the perfect combination of compassion, humor and honesty. When one of our senior dogs was having issues, Dr. Kimm let us know the truth rather than string us along with false hope. We have brought 5 dogs and 5 cats to RMAH and have never felt pressured to have procedures or tests done. As others have metioned, sometimes you have to wait a bit to see one of the doctors, but it is only because they give each patient the attention they deserve. Yes, the ofice is on the older side, but it is clean and I'd rather my vet have an older ofice and provide quality care at reasonable prices than having a modern office where you are rushed through on a conveyor belt and charged exorbitant prices. Thank you Dr. Kimm, for having a huge heart and putting the animals first.