Finding Kimberly's through Groupon, I purchased a session for my girlfriend. Her work seems to be beautiful, elegant, and very tasteful. We booked your first appointment online for July shortly after the purchase in March. This was cancelled, via email, two weeks before the appointment, due to double booking. My girlfriend replied via an email to request a re-scheduled appointment. Kim did reply with a reschedule date of Sept. and added the make-up/hair session for the inconvenience. We understand, things happen. Now this appointment was cancelled THE DAY OF appointment, as we were walking out the door the go the shoot. My girlfriend was crushed!!! Kim texted her stating she was ill. I was angry, but again, I understand, life happens. My girlfriend was hesitant to reschedule, as she had built herself up to this event, to be cancelled. Now, there was no effort on Kimberly's side to re-book the shoot. After weeks had passed, my girlfriend did reach out the Kim for a new appointment, and booking ONLINE on an OPEN day, she booked a shoot for the day after thanksgiving. I found this odd, as this is pretty much a holiday, but OK. Again, a text message, this time a family emergency, one hour before the shoot. I am not one to burn people on the internet, but this is a justified poor review. I feel that three failed appointments, with poor response, and leeway time needs to be expressed. read more