I wish I had read the reviews here before shopping with them. I ordered from the online store and later discovered from the invoice that I was charged VAT even though I am outside the EU. I complained to them about this and asked for a refund but instead of issuing a refund they made up another invoice and lied that there was a mistake on the initial invoice when their terms and conditions clearly stated that prices on their site already included VAT. The worst part is I still had to pay duties for the item so I ended up paying tax in two countries. After going back and forth with them and only getting rude responses, I decided to let it go. However, this will be the first and last time I'll ever shop from them.
DO NOT SHOP AT KIM WERNER! read more