Very disappointed with this place, arrived at 945 pm was looking to go inside to take my time to order and all doors were locked forcing me to go through the drive thru Once in the drive thru the cashier taking my order was very rude about it when I asked why the door are locked if lobby hours are still open she responded with an attitude Their was at at least 4 people working which I don't understand why they choose to lock the doors I've worked for a fast food place before and no matter what this wasn't done Managers really need to pay attention !!!!! read more

I usually have had a positive experience at this kfc location for years but i will never spend a dollar at this place again after today's visit and experience where I kindly ordered my food to a cashier named Joel who took my order for a famous bowl combo and chicken little. After taking my money and giving my change the cashier walked away to prepare the previous customer's order. I kindly requested him to give me my cup before he walked away and Joel the cashier rudely told me "you need to wait". This young man totally dismissed me! He then walks to the food area, when he comes back I ask him what is the problem. He then tells me that he told me to wait. That is when I asked him for his manager, he brings his manager who immediately makes things better by giving me my cup that i paid for! Yay! That's when Joel the cashier starts talking about the manager shouldn't had given me a large cup and the medium cups are in the back (Wtf!) and starts attempting to argue with me in an aggressive and emotional way and tells me I don't need to have my food and he'll give me a refund (which I didn't request) and leave. I request the manager to come back and as I'm trying to talk to his manage this cashier is still in my face trying to escalate me. This is when I asked him to leave me alone, he wouldn't leave me alone or stop talking even though he had to serve new customers. I then ask the manager to come from behind the counter so we can have a conversation away from this aggressive cashier as he continues to make rude condescending remarks to me as I record him I my phone. The manager apologized and gave me info how to complain. I will never come back. El pollo loco is now on Bradshaw and have better customer service. I didn't even finish my food because of the experience. Update: The manager contacted me and was sincerely apologetic in regards to my experience. I have came back and the site is ran very professionally and clean. No Great customer service by the cashier. I appreciate the manager looking into my concerns. read more

I think it's fair to except KFC to have original recipe chicken, when you go through the drive through. It was near dinner time, and quite frankly they should be prepared. At least this particular location doesn't mess up orders, like the Folsom Blvd. location does. read more

Good food but WHY WHY WHY would you put gravy in a bag sideways? Got home and gravy was everywhere.. I know we are all trying to save plastic bags but common use two bags rather than cram everything into one read more

KFC - Poorly placed gravy explodes all over rest of food - Fast Food Near Me - Sacramento, California

Worst customer experience I ever received in my life. All of the employees were rude as hell and looked at me like I was covered in mud. I will never go back here again. They just remodeled the entire place and it looks great but with a cashier like that and whoever working the drive thru needs some serious training. I've never been treated so rudely for absolutely no reason at all. read more

Wish I could get my money back. Got an 8 piece fill up, the Mac and cheese was fine but the potato wedges and chicken was awful! Wedges were flat and burnt. Even my 1 yr old wouldn't eat it. Chicken was bones and burnt as well. My boyfriend came home and had his part, he said it was the nastiest kfc he has ever eaten. What a waste of $27 read more

Drive thru people are really nice. There aren't that many cars going through, so my short lunch is never delayed. I usually go for the Chicken Little Go Cups or the Famous Bowl, both of which are pretty much well worth the price I pay. Not healthy by any means, but enough to get me through the rest of the work day. read more

I haven't been to this kcf in months and today reminded me of why. We asked for a cup of water with one of the meals and they charged us for a soda ($1.59), didn't have orig chicken and didn't mention it until I already paid, and the manager (Yang) tried to convince me I didn't get charged even though it was on the rcpt. This place is a total disappointment every time I come here so I wont be coming back. read more

After picking up my child from school I stopped at this kfc location when I was in the drive through the young lady got on the mic and said do you know what you want I said yes I do but proper customer service would be greatly appreciated and she ignored me then said Is the driver going to talk or the passenger After placing my order she was very rude and when I got to the window she has a black lady come to the window with no name tag she said I'm the manager and was very rude and unprofessional. After going inside because they said the food would take longer I asked another worker what there names were and they were passion and Nichole was the 1st young lady's name. After waiting 45 mins I had not had my food so I canceled because I didn't want them to spit in my food for only wanting fresh food for me and my child I would never go to this location due to the lack of care and horrible customer service they were even telling other customers they were out of stuff and was rude to others. Please fire these two they should be washing dishes not providing customer service to top it off there were all handling food without gloves I have plenty pictures to prove my words read more

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They forgot my fries and upon return the line was long in the drive through. I only get 1/2 an hour for lunch

Usually the service is spot on, tonight they are extremely slow, the person that ordered after I did got his order first.

Just came back from KFC. I must say the service was excellent! We went inside and Antwon took our order. We are a bit picky and needed extra time to decide on our special requests. Antwon was able to help us with a "no problem, we can do that". A very professional KFC team member! When it was time to receive our order, Yolanda came to add the condiments. We went home and enjoyed our delicious meal. Thank you Antwon and Yolanda for a great service! read more

Ate here last week and I do not agree with the low rating. Yes the food is unhealthy and yes there is a lot of oil, don't act surprised you are eating fried chicken. In my opinion the food here is on par or better than most KFCs read more

I have been here a few times and everytime the order is wrong. This last time I called the store spoke to the manager all he said was sorry about that. I will never go there again. read more

The worst KFC meal I've had in awhile. I ordered the 1 piece breast meal and asked for grilled chicken. Employees stated it would take 20 minutes, so I just told them to give me 1 crispy. I also ordered Cole slaw instead of potatoes & gravy. Lo and behold, when I got home, they had given me potatoes and gravy. This wasn't the first time this has happened. I didn't eat the potatoes. On top of that they had greasy underbaked cookies. I just threw them out. I'll definitely try different location next time and check my food items before leaving the drive thru. This happened today at about 415 pm. read more

KFC - Fast Food Near Me - Sacramento, California

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One of the slooooowwweessst KFC's I've been to. We spent 25 min in the drive thru to wait for two fill up boxes. The person at the window (when we finally got there) disappeared for a while. And they got our order wrong. The kids working inside looked incredibly confused. And you could see angry customers yelling at the staff inside. I gave two stars because the window person was actually nice a calm while all this was happening kudos to that guy. Probably won't be returning unless I have at least and hour to be able to wait. read more

I told them my order 5 times in the drive thru and somehow they still gave me a bucket of gravy. I'm sorry but either you're employees are incompetent or they're malicious. I wouldn't eat there if you paid me. Not to mention, you have one job it's putting the right order in my bag. You seem to fail at that so I wouldn't be surprised if the food wasn't any good read more

Got sick last time I ate there, my last job permitted me in the back of the store and it was disgusting. I do not recommend eating here not only cause it's sorry, but this particular location's food tastes like cardboard read more

0 stars! Burnt dried out chicken! Worst I've ever had! Never ever going to spend a dime here again! I have notified KFC also! Just can't leave this post with out star read more

Terrible service, never has any original chicken, work rushes you to order even when there is no line

The cleanest and friendliest KFC I have ever been to. The great service is appreciated.

Don't go here!! My whole family got sick each one of us threw up a day after eating!! Do not eat here!

4/26/17: worst experience at a KFC restaurant. Will not be coming back to this specific restaurant. Waited in the drive-thru for about 25 mins. Then my order was wrong. asked for honey-barbecue tenders, got regular tenders. Asked what sauce I wanted, said ranch, did not receive it. My popcorn chicken was cold, had to reheat in my microwave. Did not receive any utensils to eat the coleslaw and mashed potatoes. No napkins, honey or butter for biscuits. read more

Ordered the 12 pc meal for my family and got 9 pcs. Mac and cheese had large burnt noodles in it and the gravy wasn't completely warmed. Nothing like spending almost $60 dollars on a meal just to come home and cook dinner anyway. Yeah. Screw this place. read more

I came here today during noon and purchased the 12-piece meal with two large mashed potatoes. I ordered it to go and when I got home and opened the bucket of chicken, it looked disgusting. The chicken was all soggy and just looked smushed. The bucket was full of grease and was oily, but what do you expect; it's fried chicken right? But my complaint is the soggy chicken! Why would you serve soggy ass chicken to your customers? Not only that, the mashed potatoes tasted weird! The gravy was too watery and the potatoes just tasted weird. I don't even know how to explain it. Ugh. I would rather drive a bit farther to go to a different KFC location and hopefully not have to deal with this again. read more

We went thru the driveway to pick up a 20 pc dinner, the wait was long, not a big deal. When we ordered, we got to the window they said they didn't have and crispy chicken, and that it would be a 20 min wait, so we ordered the original. I used to work at KFC many yrs ago, and it was a pretty easy set up, and it was important to keep the chicken coming. I understand it can happen if you get a big rush. I was disappointed though in the taste, the oil was old. Changing the oil make a huge difference in how the chicken taste. The employees were very nice, I just wish the chicken tasted better, like I know it can. read more

Pretty standard for a KFC. The customer service agents were very friendly and outgoing, almost overly. The restaurant was clean, food was served quickly. The best thing about this store is they have a life size statue of the Colonel that you can sit next to and take pictures :) read more

Went in to get dinner to at 5pm. Ordered 3 pc. Original ,asked as I always to get it as the classic combo without the drink. Counter person argued it was cheaper to get it with the drink, I call BS as this is how I always order. So to expedite the process I go ahead and get the order with the drink . A few minutes later I Am told there is no original available and it would be 20 minutes, WTF its 5pm. read more

Really awesome KFC ! Our fav. is grilled chicken. Everytime we had chicken here, it was great. Definitely recommended for folks who go to west wind drive-in. Keep up the good work! read more

KFC - KFC bradshaw rd - Fast Food Near Me - Sacramento, California

I come here for dinner and the associates are really nice. Food is always hot and lines can be long but goes by fast. I wish the menu in the drive through was bigger but nothing to complain about. I enjoy the food every time I visit read more

Worst serve if any kfc ever visited takes 15 to 20 minutes average to get your order from walk in to leave time you can actually go to Mack road and get your order and back to rosemont in that same amount of time give or take they really need to retrain their staff at the Bradshaw location read more

Great service! Horrible food. I remember why I gave up KFC for popeyes. The wings were super soggy. Even the chicken meat tasted like mush. The potato wedges were cold. Very unsatisfying.. read more

The guy at the drive thru window was very friendly, everything was great until I got home. The corn on the cob was frozen and they forgot to give me the gravy. I will never come back. read more

Great customer service. Everyone was friendly and efficient. Food was ready fast and it was delicious.

Super impressed when I stopped through today. Employees were very helpful. Love how they show you wants in the box before you leave. It sucks getting home and finding out something was forgotten. Definitely will make this my main KFC. read more

I had the WORST experience here 3 times within an hour. I went through the drive thru and was greeted with "Hi, what can I get you?" Not only was Danielle unpleasant and unfriendly, she was unprofessional. I got up to the window and paid my $41.11 for a $20 fill up, 3 chicken strips and 12 pc wings. She handed me my food with no words and I thanked her. I get home and look at my food and there was a lot of hot sauce for my wings but no wings, as well as food I did not order. I drove back to the location and was treated unprofessionally. Danielle asked if we really spent $41 and then went to grab our missing wings. She looked at the cook and I could see my 12 piece sitting there as they made a new batch. She handed them to me with no words. I get home ready to eat and realize there is NO GRAVY from my initial $20 fill up. I call and tell them I am going to come back and wanted a refund. No acknowledgment of the mistake and nothing but attitude as if I was bothering them. I would highly recommend re-training the staff at this location on how to deliver basic customer service. read more

I been here a few times. i walk here from work. The first couple of times the food just been alright, not fresh and just warm. They have a $3 special sunday-thursday which is what I usually get. I don't like the BBQ chicken sandwich on tuesday at all and the KFC bowl is never hot. It just warm and the cheese never melts. But here is why I'm giving it 4 stars anyway. I came here for chicken pot pie day. I placed my order and I'm waiting. I guess they didn't have any on hand and they had to make so fresh ones. In my mind, SCORE, nothing like a hot pie. So I asked if I could have my 3 piece hot wing ($2 for 3 wings) while I wait. So she gave me 5 wings, yes, 2 extra ones for waiting. I got a hour lunch anyway so I'm just eating slowly and drinking my water. The chicken wings were hot also. So when the chicken pot pie was ready, the dude gives me a 10 piece hot wing for waiting. You just do see this type of service anymore. I have to mention the young man helping was new so he had a very good attitude. Lets say, it was a very big lunch and I skipped dinner. read more

Wanted to get a quick meal to go at this location. They had no fried chicken ready. It was a twenty minute wait for both original and extra crispy. This kfc right!!!! Kentucky fried chicken read more

Mark contacted me right away to address my concerns and was very nice. Thank You Mark

The service was good, there was some confusion on my order. That was probably my fault, I didn't want 2 breast in my 3 piece meal. The guy at the window, fixed it for me and with a good attitude. My food was good. read more