We haven't been to KFC in years, so we were pleasantly surprised by the food, service, and overall ambiance of this location. The food was delicious, especially the fried chicken, pot pie, and French fries. We'd recommend skipping the nuggets, as the fried chicken and sandwiches are much tastier options. We did have to wait a few extra minutes for the fries, but the service was excellent. The staff were friendly, helpful, and attentive, which made the short wait hardly noticeable. This KFC definitely does not deserve its two-star rating. We had a great experience and would happily come back! read more

5 stars for quick, hot food and deal! Super friendly service, thank you Madison KFC staffs :) go get your deal today! read more

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They cannot count here. Double check everything if it's over 1 item. Seriously why is it so difficult to look at a list, put thing from list in bag, give bag away? Why??? read more

Revised review. Because of our first wonderful experience with KFC chicken tenders we went back tonight and ordered a meal. Totally different experience! Chicken looked, felt and tasted like it had been prepared and sitting there awhile, yuck. Pieces were small this go round and oddly shaped. Ordered chicken tenders but not sure if I received maybe a mixture of chicken tenders and nuggets? Either way, I seriously couldn't force myself to eat more than one. I enjoyed the coleslaw, it is always good. The mashed potatoes seem to be simply potato flakes mixed with water, not at all as I remembered them. Based on this experience, I do not recommend the chicken tenders or probably chicken at all if it's going to sit under heat lamps and not be served fresh. This location used to serve hot and fresh, what the heck happened? read more

I don't know how they have the drive-through that they have. I recommend not driving through the drive-through. I almost messed my car up and I'm a good driver. I also asked for a certain sauce when I was leaving I did not get it. I came here quite some weeks ago, but I was disappointed when I had to use the restroom and went to go inside and they were closed on the inside or outside and it was super early so I had to go through the drive-through and I'm going to look for the photos to post. I got the chicken strips and let me tell you if you look at the pictures you were gonna be appalled because the price was absolutely ridiculous for the amount of food you get. I definitely was hungry afterwards and I definitely will not come back to this place so I would say the service was not so good and no good ambience because you couldn't get inside on top of the amount of food being so small the sauce I asked for I did not receive. read more

Best Customer Service! Went Above and Beyond! Also Their Food is Classic! Love it! I appreciate how hard the workers work there! They really treat their customers well read more

Ordered a #1 combo just got the coleslaw and was told oh I didn't charge you the chicken and had to wait as it was reordered and no pot pies at lunch.... Not sure who manager is but customer service is very lacking... read more

Ordered food on door dash they decided to take it upon themselves to be lazy and just cancel the order although they were still taking them and open . And decided to click refund to original payment method 5-7 business days. Don't get paid for two days and now out of my money and food pregnant btw . Ridiculous if you don't like your job that Intells putting food in a bag quit . read more

I relocated to this area almost a year ago. I've been going to this location for its convenience to where my father lives and because he likes it. HOWEVER, they have yet to get ONE order correct. I call and complain and I get "I'm sorry about that" then crickets. No offer to fix their error or anything. It's beyond frustrating. My next step is an email to the corporate office. read more

Went through drive thru and the lady at the window said credit card only when I asked why is that she replies rudely saying cause she wants to that's why I will never go back there again she was extremely rude -0 on review I won't even give a 1 star read more

this is one of the best fast food restaurants, the workers there treat you very well, the workers work very hard, their food is very classic and I love being there, best costumer service. read more

Everytime I come here the girls are always so nice and very helpful. They have amazing customer service and always make sure my order is perfect. I've gone a couple times where some rude customers wanna give them a hard time but they are still always super sweet. The food always taste amazing and very well prepare. read more

You go to this KFC you need to get your recipe and check your order and the food they give you because the food will not be fresh and they will over charge you I got burned there 8 piece bucket meal $23 and 10 chicken strip $11 does not add up to $48 and when I got home the Mac and cheese was coleslaw and the chicken looked like it was sitting around all day and the chicken strips also and it stunk they probably never change their oil in the fryer the way the food smelled my dog would not even eat it I'm done with KFC especially this one read more

Ordered mash potatoes for $4.19 I got a serving for 1,and apparently it doesn't even come with gravy! Wtf?! read more

KFC - $4.19 mash potato serving for 1 - Fast Food Near Me - Sacramento, California

i'm not sure why there's bad reviews on this place! every time i come here i get great service and the employees are wonderful. Dayany helps me out most of the time, you all are awesome! The food is always so so delicious. thank you. read more

This kfc has gone down hill so bad how are you all going to give only 6 butter when someone buys 12 biscuits acting like its going to come out of their paycheck if they give an equal amount of butter to biscuits not to mention i thought Popeyes biscuits were dry but you guys got them beat those biscuits tasted like I was eating dry salt sand that wasn't no biscuit that was a crumble do better kfc. read more

Have to learn customer service and how closing works, I worked in fast food industry I get how frustrating it can get with customers coming within the last 2 hours of closing, but too say you are all sold out for the night is ridiculous. It isn't the first time this has happened either. Management has to be changed cause there not enforcing there employees to handle their jobs. As a manager myself I don't condone things like this. Not only giving a bad rep to the store and name. You drive customers away! Smh... read more

Just ordered the wedges because they came back and they were so stale and cold not to mention the wings they brought back was NOT! the same wings they discontinued on my opinion completely trash at this location read more

I don't know how every single time I go to a KFC, no matter the location I'm always disappointed. I think to myself, maybe this one will be different. But it never is. All I wanted were some juicy chicken tenders but instead I got this scrawny little bottom of the barrel, dry, chicken shrimps. Someone somewhere within this company needs to start giving a dam about their employees training. read more

KFC - Breading - Fast Food Near Me - Sacramento, California

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I love this KFC location, the employees are very friendly; Dayany, Yareli, and Juliana. They served me fresh chicken tenders and fries. I come here often, they had my favorites sauces in the bag without asking! I felt very much appreciated and satisfied! I will keep coming here. (This location is the most sanitary and professional, so I recommend it if you want KFC) THANK YOU!!! read more

My first experience here was they lady didn't want to work so she said there sold out of everything please hire new employees. I came at 10pm they close at 11pm. read more

Girls were fast and helpful. Food was fresh. Very clean inside of the store. I usually go to a different location but the service here is great that I will be visiting often! read more

Restaurant was clean. Staff very attentive and proactive. Order came out quickly and correct (dine in). They provided lids/boxes in case we had leftovers and provided butter & honey for the biscuits w/o having to ask. Food was good. Overall a very pleasant experience. read more

So just went to get food got 2 chicken sandwich big box. Ordered one with no Mac sub mashed potatoes and gravy, and ordered the other no coleslaw sub mashed potatoes and gravy, and add extra extra pickles on the sandwich. So we get home only to realize they didn't give us one of the mashed potatoes and gravy. And the fries are cold, and the EXTRA pickles is literally one freakin pickle. So I call in to let them know what was messed up and the woman that answered decided she wanted to argue with me about the pickles. She swears she put TWO extra pickles. Like why the hell am I gonna lie about that?!?!!! But more importantly why is it a big deal to just replace what was messed up. So of course she tells me I can come back and they will replace the fries and the mashed potatoes but not the sandwich. So you want me to pay for something that is incorrect but u don't want to fix the problem when you make it?!??! What kind of ridiculous customer service is that. Pretty sure she said her name is genesis. But honestly wasn't sure, however the GM is named Gary and she told me i could call back in and talk to him. Cool beans genesis I will speak to him tomorrow. What absolutely crappy service. read more

KFC - This is extra pickles?????? Mind u it normally comes with 4! - Fast Food Near Me - Sacramento, California

Best KFC ever! Amazing customer service from all the girls that work there. MY BF and I are regular customers, and they consistently offer great and quick service. read more

Girl on the drive thru rushes you then I get to the window and NOBODY is behind me and I am told to park in the parking lot and wait for my order. Now we all know that there is some kind of timer in the drive thru but what is the point of it if you just cheat the system by having your customers pull out? I get it if there is someone behind me and my order isn't ready but that was not the case. read more

Ordered chicken littles without pickles , got pickles. Took them back, lady caught an attitude, claimed I didn't order no pickles. Made 2 new ones, she had to look for scraps, the chicken was half the size of the bun. They don't get customer service is how you get a following. read more

Continuously closes early and tells you that they're sold out for the night even though they have over an hour before closing

Girls there provide great service. Food was quick and well made. I would definitely return just because they made the visit that much better.! Thanks read more

Tenders were the size of a chicken foot. Are you kidding me? Micro portions is an ongoing problem when going through the drive through here. As well as yesterday they were completely out of chicken by 930pm. Get it together KFC! read more

KFC - This is what passes for a tender. Are you kidding me. - Fast Food Near Me - Sacramento, California

the chicken was disgusting, overcooked and soggy at the same time. the tenders were basically unbreaded and were almost hard to bite through. the service was okay as usual, but the price was crazy, $55 dollars is absolutely insane for some mediocre chicken. If you want good chicken for a better price just go down the street to kikis. read more

I came for the pot pie special they were warm and the crust was perfect I will be coming back next Monday great deal.

I have not been to KFC in quite a while. Money is not an issue for me. That said, I ordered a 12 piece bucket of chicken without looking at the price. Uh...I paid $35. I will not be returning to KFC. Too expensive for a 12 piece bucket of chicken. read more

Had a terrible experience, I've come here countless occasions throughout the years and have never had a bad experience until today. I was told that this is how their food is supposed to look like and it's how it's served. It looked extremely old and dry, the workers got mad at me and told me it's oil based. Sure it's oil based, but tell me why it hasn't looked like that before in the past few years I've been here? As I left I heard one of the workers shout, "It's oil based!" clearly it is, I can see that and I heard you guys the first few times. But why does it look so dried up as a thick paste with all the oil at the bottom marinating and making the food soggy? I questioned that it looked like it has sat there for hours and they didn't deny that at all and kept telling me, oil base this oil base that. Don't order the oil based chicken then guys. Chick-fil-A and Popeyes only now I guess. read more

KFC - Apparently this is what it's supposed to look like and is what you get for $12. I'm surprised my fries and drink look regular. - Fast Food Near Me - Sacramento, California

I went around 11am Management needs to be aware of their young maybe teenagers cashiers being rude and disrespectful to consumer Not coming back to this location. My experience was a Monday 11-12pm. read more

After 3 or 4 visits over the last few years, and unhappy EVERY time, we (foolishly) stopped in today - to give them one more chance. Well, lesson learned - NEVER AGAIN! I've loved original recipe KFC for at least 50 years. Always fresh. perfectly cooked and never a disappointment - until I moved near this location. The chicken is overcooked, dry and not the original flavor I've always loved. From now on I'll drive a few extra miles to get the right stuff. read more

Incomplete order as they did not put in the small cake that was a part of the special and I did not get a receipt. I thought my receipt would be in the bag but was not as i keep it to check what posts to my account. As for their forgetfulness I should have double checked as I cannot expect these people to be efficient at anything. What really gets me is that it is also posted on the window when you pay and they give you your food... it is obvious! I son will live without cake. read more

We order some food online for pickup. My daughter went to pick it up. She was told that they didn't have any online order. Then came back and told her oh someone already picked it up and that they know she just wants free food. What kind of BS is that. Then they have her some and gave her the wrong food. I wish I went because I would of had some words with the management. I just called multiple times and no answer. Terrible customer service by multiple employees.. read more

Gross food tasted as if it had been sitting for a couple days $75 down the drain. service was not friendly in any way. Very disappointed

Not good! Super dry, bad service! I don't know what's happened to the culture in KFC, but this establishment has gone down hill!