This place really needs six stars. An all suite hotel that's pet friendly, with incredibly clean &…read morespacious rooms, excellent customer service, and an outstanding breakfast. It's a really great location to stop on a long road trip and has restaurants within walking distance. Outback Steakhouse is literally next door & a Cafe Du Monde close by. It's now become our goto hotel when we're in the area. A true gem of a hotel.

A solid three-star hotel suitable for travelers. Nothing remarkable other than the size of the…read morerooms (including kitchen) and the convenience of a Whole Foods right across the street, but I think it's one of the better choices in the area. I found this hotel by asking Grok to recommend one in the safer part of Metairie, and indeed this looks like a decent neighborhood, run down in the way that a lot of NO is but not sketchy. There are a few restaurants and coffee shops within easy walking distance. It's Homewood Suites, so of course the rooms are large and include a kitchen, the hotel is well-maintained, and service was good. The first night we arrived, they had an evening wine and snack arrangement in the common area that was delightful. I got the gumbo soup and it was surprisingly good. But apparently that was just something they have once a week, because the next night it was gone. Breakfast was disappointing, but fortunately the Whole Foods across the street has a nice breakfast bar.

We just checked out of the Hampton Inn on Severn in Metairie Louisiana…read more We are HGVC owners and Gold HH. I can honestly say this should not call itself a Hilton product. There was so much that made this stay sad and disgusting. We had a family reunion at the Homewood Suites a couple miles away. We should have stayed there. It was immaculate and well managed. Our stay started with our checked in rooms at 3:25 we're not ready. We had two rooms for 3 nights. I was told she could put my son, daughter and grandson in a room but the doors sticks. I figured that would be ok. She had room for us but 4 levels from the kids. We had to unload a car full from the car of items for the reunion and had driver 7 hours so we took it. We unloaded and left the room to bring the other items to the meeting room at Homewood for the reunion. Shortly after my son arrived. I met him with the key. We got to the room with the sticking door. My son scanned and went to open it. It literally dropped down and hung. The top hinge had stripped screws and the hinge was not holding the door. I went down and told them it doesn't stick it's not attached. She then had another room cleaned. I told her the requested crib was not in that room to please send one to the new room. Now it's time to shower for reunion so I returned to our room. I'm in the shower and look up and see a ceiling full of mold. The bath had no vent so it was very musty and moldy. After I was done I asked for another room. I did not need to get sick from mold. Below you will see pictures of the crib they sent, the disgusting shower floor in the old room and the bed room,the mold, the disgusting pool, the mildewed entry mats, the plants sling the courtyard and the window by the breakfast buffet. It's disgusting and unexceptionable. I can't believe the points they charged for this. I would like someone to follow up with me. One last thing: upon getting into the elevator to check out the house keeping young lady told us you know how many rooms I have today? My daughter said how many. She said 28 and I can't go home till they're done. So calculate that. How many minutes can she spend cleaning the rooms. How through of a job will be done!!!

This is by far the worst Hampton Inn I have stayed at. I average at least 40-50 stays per year so I…read morehave experience with the Hilton brand. The location is perfect but it stops there. If I could give a zero I would. The free breakfast in the morning is one word horrible, I had to go out every morning for breakfast. The pool was dirty not vacuumed in days, they clean your room (not really bathroom floor very dirty) take your dirty towels sometimes and don't give you new towels. When you ask for towels they give you pool towels. Lighting in a the room very very dark even with the lights on, guess they don't want you to see the dirt. You're better off at motel 6 than this dump, save your money DO NOT stay here.

I booked 3 Marriott hotels in the area. Residence Inn, Courtyard, and Fairfield. I stayed here. At…read morecheck in the ladies were very nice and engaged with us briefly. Our room was very nice! Although I didnt use the amenities, the grounds looked well kept. I would definitely recommend the property and I'd stay here again.

All of the ladies at the front desk were super friendly, happy and kind- so were the kitchen staff…read moreand the Latina housekeeper. We booked a 2 bedroom suite for four nights. It was pricy but I feel like it was a must when traveling across the country with your whole family for a week. They kitchen had everything you needed except for dish detergent. It costs $1.50 to wash and $1.50 to dry your clothes in the laundry room. It only takes 30 min to wash and 30 min to dry. I booked through the Marriott app and must have requested a quiet room on a top floor bc that is exactly what I got- thank god. It felt like we were in our own tiny house bc we didn't hear anyone else at the hotel from our room. The complimentary breakfast was different every day. First day was bacon and eggs, second day was eggs with biscuits and gravy, another was eggs and sausage and the last day they had spinach quiche and some kind of cheesy soufflé maybe? They only had fresh fruit some days. Anyhow, this location was close to the freeway and close to Drago's and Acme!

This is an older LaQuinta that hasn't had many of the updates that others have, but as I typically…read morestay at LaQuintas with my dogs, I'm used to the highs and the lows of the chain. This is a solid middle. 1. The location -- (+)heavily commercialized area with everything you need within a short distance. (-) you don't always have that feeling of security that you would feel when you are more distanced from a highway and it doesn't feel so "urban." I was on the side facing away from the highway and towards the Rooms to Go, which was nice as they are so well lit that it gave an extra feeling of safety. 2. The clientele -- (+) this is a large hotel, you are going to get a large mix of people, and you can spread them out so that you don't always realize they are there. (-) the inexpensive price means you're not always going to get people you may be comfortable dealing with. Much like most of the New Orleans area, be aware of your surroundings and don't make dumb choices. 3. The room -- (+) while not updated, it was very clean. There was a laminate floor, lots of space to spread out, and a good sized bathroom. The tub could've used an update as well, but it was kept clean. The microwave, fridge, linens, towels, everything was clean and I felt quite comfortable in there (which hasn't always been the case in a LaQuinta). 4. The staff -- (+) I was able to check in early, the staff was so accommodating, and friendly, I just loved them all. Is this place the Ritz Carlton? No. Are you getting what you pay for? Yes. Do the goods outweigh the set backs? Yes.

Always clean and friendly staff. Tubs don't drain well though but I always stay here.read more

I've stayed at this Sleep Inn for over six years, and when I say I've been with them through the…read moretrenches, I mean it! It might not have always been my first choice, but the convenient location, nearby restaurants, privacy, and generally good customer service have kept me coming back whenever I visit home. My last visit was in March or April 2026, when I caught up with Mario, who's been a familiar, friendly face throughout the years. I showed him pictures of a renovated Sleep Inn in another state, and he mentioned this location was getting upgrades, too. I returned on October 15, 2026, and Sleep Inn, y'all did a fantastic job! The updated window shades, beautiful bathrooms, spacious sink, gorgeous shower, wooden cabinetry, bedside lighting, and LED lighting behind the TV make the rooms feel much more modern. The beds remain comfortable, and I genuinely enjoyed the cleaner, more comfortable feel of the updated bathroom. Even the little decorative touch on the toilet paper holder was cute! Is it a Cambria or Hilton experience? Not necessarily, but the improvements are impressive, and after six years, it's wonderful to see the investment in the property. I did encounter one concern. When I initially checked into my king room, I noticed a few ants and showed Mario a video. After leaving the room for a few hours, returning, and showering, I discovered ants underneath the covers and throughout the bed. I don't know what caused it, but guests should be able to sleep comfortably without worrying about insects in their beds. I ultimately moved to a double-bed room because my comfort comes first. I hope management investigates the issue. Unfortunately, my interaction with Tiffany, the associate who assisted me, was disappointing. When I explained what happened, she responded that no one else had complained about ants in that room. I found that response dismissive. Another guest's lack of a complaint doesn't invalidate mine. I wasn't expecting an elaborate apology, just a simple acknowledgment and assistance. How a concern is handled can make all the difference in a guest's experience. I'm keeping my five stars because my overall six-year experience, the renovations, and Mario's consistently friendly service deserve recognition. I hope management addresses both the ant issue and the importance of responding to guest concerns with empathy. On my last trip home, I stayed at the Cambria off Chapatoula because I wanted to be comfortable. After seeing these upgrades, I'm happy to say Sleep Inn is back on my list! Great job on the renovations! If you've stayed here before and weren't impressed with the rooms, I'd encourage you to give them another chance. I'm glad to see the improvements and look forward to returning.

Old, run down, really outdated - holes in walls, rust on all fixtures. Original carpet from…read moreprobably the 80's. Friendly staff, breakfast offered.. needed a place for a night before cruise and wanted to be close to port for travel, if we had planned to stay longer - we would have gone elsewhere, this is not a vacation place to stay. Industrial/ business is the surrounding area Uber driver told us it was a "trades" hotel - ie prostitution ... driver rolled down the window and asked the girl in the parking lot - yes was the answer.

The person checking me in was Devin. He was such a nice man. I had four rooms to check in. He made…read moresure to accommodate everyone's needs. The location is quite nice. However some floors need to update the carpets. The bigger rooms were nicer. Smaller rooms were traditional. Lounge and their staff were spot on. The valet person was very polite and professional as well.

Upon original presentation to the hotel, the canvas is beautiful. Front desk staff was pleasant;…read morenot overly friendly but cordial, if that makes sense. Check in was quick & easy. Now to the Cons: We received the keys to our 1st room...yes I said 1st room....are we tracking? Ok, Once we arrive to the floor, we instantly see tape repair to multiple areas in the hallway carpet. Once we get into our double room, we don't immediately notice any issues until we start getting ready to go out. We discover the sink faucet starting to leak constantly. By day 2, I decide to go ahead & report because this is a business & repair is necessary to keep rooms available, right? Upon reporting, the maintenance gentleman makes us aware that it can't be fully repaired, parts aren't available, therefore 2 choices; stay in room with leaky faucet or move rooms (my friend elects to stay in room to avoid moving all her stuff). Maintenance then tells us about 30 mins later that now we have to move rooms because we no longer have hot water, secondary to the faucet change attempt. We then get to the front desk for room change. Per manager, no discount on the room pricing however, we were provided Dining vouchers, $25 each, for the 3 of us (up to $75 total). Ok fine! Now we get to our 2nd room, which is a little larger, corner room BUT, the shower faucet now has the same issue. At least it's spewing into the tub sooooo, I noticed the desk manager, as awareness, apology was received, No, we didn't change rooms again. Why? that room probably has a leak too. we're over it at this point. Dining: The next morning, we go to breakfast with the family & use our vouchers. Large open dining, plenty of seating, bar doesn't open until 4p so, no mimosas to ease the pain of our encounters up to this point. Being that we're in New Orleans, I expected a "wow factor" from the cooks but in reality, we got a bit of "fear factor". Let me just say that I wasn't expecting "sliced cheese" to be in an omelet or on scrambled eggs, nor expected sausage links to be in a croissant breakfast sandwich. what happened here? Who knows. The great thing is, the waitress remained nice & attentive to our large party. We appreciate you Ms Shelly. Overall, hotel updates, food quality & better customer satisfaction is warranted here; esp for those visiting with longer stays. More is expected from a Marriott to remain marketable. Let's get it together Lakeway Metairie. The shell is too pretty to be fooled with lackluster inside.

Nice clean budget friendly place to stay. We were looking for somewhere last minute to sleep after…read moreJazz fest and we booked this place. It was clean, nice bathroom, free breakfast and parking. Good A/C and pillows. No complaints at all!

Went to check for an early check in, and as I walk up to the front desk I am not greeted by…read more"Terri". She was cold and didn't bother saying "hello", "welcome", "How may I help you?"or anything of that nature. She told me my room wasn't ready and I ask her was their any other room we could get that was ready she said no they're sold out. As we sat down and waited my Fiancé goes up to the counter after 30 minutes to check if the room was ready or how would we know it was ready so we can make lunch arrangements. She said she would call. We go out to lunch and I arrive to the counter and I ask Terri "May I know the status of my room?" She then asked me for my last name and then says "Are you okay?" and I then state "yes,why are you asking? She then says cause it seems like you have an attitude. She also states that I came to the counter with an attitude when I first walked in. This is HIGHLY inappropriate for a staff member to ask "Am I okay , because it seems like I have an attitude". I never raised my voice, I use terms like "May" and "please", I didn't swear at her and also I was not crying nor did I look like I needed medical attention. This is highly unprofessional and of course started a problem. She also said multiple times "You can leave" mind you I haven't done anything to prompt me to leave. Also when we walked to the counter my room was ready and no call was ever placed. I would love to speak with someone about this issue as I would be contacting Radisson as well.

I went home to visit my parents and we decided to stay at a hotel because my wife works from home…read moreso she needed a quiet place to work while we were there. We chose Home2 Suites because we've stayed at a few Hilton Hotels and liked our experience. The desk clerk was very friendly when we checked in and smiled throughout our interaction. Once we completed checking in, she gave us 3 bottles of water. (it was hot during our stay) The room was clean, and breakfast was very good and varied each morning. When we stay at hotels, we rather not have room service come in so we were able to get clean towels from housekeeping each morning without any questions. The hotel is in close proximity to the airport. Just know that the parking lot is small and we had to park in the back most nights we got in late.

I try to rate hotels the same across the board, from location to bed comfort, room noise, anything…read morebroken or amiss and/or things that stood out. We were simply looking for something close to the airport because our flight was delayed so we needed a place for an extra night. While close to the airport, it isn't close to where we thought we'd be coming from or where we had to get back to. It's really a neither here nor there but I don't see anything significant about this location. The bed was pretty comfortable overall. The fan / AC in the room was noisy which kept me up probably the most but it was bearable not to complain about it. The liquid soap was nice (not watered down), and the room was quiet aside from a couple door slams. It's a nice room and interior but not really what we needed. I've stayed at Home2 in the past but I do not remember the apartment-like amenities. One thing I found odd was the bathroom door. If you were using the bathroom, you couldn't open the door from the outside to walk in (as couples do). The door slammed into my legs. It was a big door. Overall a room that provided us with a decent night's sleep. The gym was merely satisfactory. But very friendly staff!

Not too bad of a hotel if you need somewhere cheap to stay at for a large party! We had a party of…read moreabout 9-11 people and we all were able to sleep comfortably with more than enough space. Cant forget about that fully stocked kitchen either! there was a full fridge, microwave, stove, utensils and plates! Very spacious and the rooms were very nice and clean to m liking for a weekend stay!

Very large room able to accommodate families with ease. The hotel has a standard breakfast,…read moreoutdoor terrace to relax and basic amenities. What's holding it back is reinvestment into the property as the rooms are dated. Excluding the television, everything else in the room is likely 15+ years old.

So far, the man who checked us in last night was personable and professional. My room is good,…read morethough the door is very hard to open. I have to put my shoulder into it. One in room coffee available. Went down to get another coffee and the two ladies behind the counter treated me like dirt, glad all they had was dirty looks and not an axe. $7.00 for a cup of Luke warm Starbucks. So while last night it started well. I am disappointed with the morning.

I booked at 3 of the Metarie hotels in the area for a 50th birthday celebration. Residence Inn,…read moreCourtyard, and Fairfield. This was the worse one in reference to service. Service was horrible from start to finish with the late night staff. They weren't helpful or friendly. They gave attitude. I didn't stay here, I only checked my family in here and I'm grateful I chose another property. My review is solely on the check in experience I had with the front desk.