Absolute disappointment …read more I trusted this shop based on past experiences because they used to be helpful. We are not just returning customers. We have used them several times over the years and have referred many people to them. I sent my child there for a second opinion after he was sandwiched in an accident, and needed a second opinion because the first shop couldn't find parts. I made an appt last week and explained the situation and that this was a second opinion and we needed also help finding parts. Steve told us to come back today, so we did. My son went in, Steve completely forgot the purpose of the visit, started questioning my son, then my son told me "the manager guy is angry and calling you" I said ok. Steve calls me, I re explain the situation, he says "your son says he doesn't plan to fix the car" (all while having a rude tone with me). I let him know that obviously we will be fixing it-- that's why we are bringing it to the body shop, to which "Steve" replied, "I'm not doing an inspection for free." I calmly asked (in my raspy voice because I'm sick), "How much would you like me to pay for the inspection?" He immediately snapped, "I can sense a tone in your voice so I'm not doing the inspection because of your attitude," and proceeded to yell at me (with my son standing in front of him) so I hung up. I am currently recovering from pneumonia, so no, I don't have a chipper, lady-like voice right now. The fact that he chose to yell at me in front of my child over "tone" is completely unacceptable and unprofessional. To be treated this way as a loyal, repeat customer who has supported and referred business to this shop is beyond disrespectful. It is also worth noting that the only person who replies to negative reviews appears to be the very individual I am describing here, which makes this experience even more concerning. I will not be returning. If you value being spoken to with basic respect, I suggest you take your business elsewhere. I will also be filing a complaint with the BBB.. And all the recommendations I made for them with my community, I'm retracting. Never again.

I was there to get an estimate to fix the rusted rocker panels on my 2013 Ford Fusion, they gave me…read morean estimate that I considered was too much to invest in my 11 year old car so I decided not to fix it there, one week later they sent me a letter asking to call them back to negotiate a better deal, I did and we agreed to a better deal and a date to drop my car off in two more weeks. Three days before the date we set up over the phone I called them to ask what time they opened to drop my car off, they told me 8am, I told them I will be there at 8 am that date and they say that was ok. Well when I get there to drop my car off they couldn't remember who I was or what car I was dropping off, finally they look into the computer after I reminded them about our past calls and printed out my estimate, but guess what? they simply told me they never put me on schedule after I took a couple days off off work and arrange to have a friend to drive me to work. They offered to take me in next week but the owner I suppose, the guy in the wheelchair didn't even apologized about their unprofessional customer service and the hassle they caused me, I even felt his attitude kind of rude yelling from the other room but never came out to speak to me directly, I don't know if this is the way they treat everyone or it was because I am a Hispanic person with an accent but I will definitely never recommend this body shop to anybody.

I would highly recommend Lynch Auto Body to anyone needing auto-collision repairs. They were very…read moreaccommodating and easy to work with. When we dropped the car off and picked it up it was at our convenience. When the repairs were complete, minus a pair of nameplates that were on back order, Tim had us pick up the car and we returned later in the week for a few minutes to have the badges installed...we were very excited to return the rental and get our new car back, and the Lynch Auto team made sure it was in a timely manner. The repairs were of the highest quality, our Jetta looks fresh off the factory floor. It's also great that they are a locally owned, family business. I would not hesitate to return to Lynch Auto Body and will recommend them any chance I get.

reckless and fictitious review? That is where you are false Tim. I have our conversation recorded,…read morewhere you admitted to leaving my car unlocked And were unapologetic. Copy and paste the link to hear your first story. Do you need a reminder of our conversation on 1/6/25, where the story changed? I have that audio. https://www.facebook.com/share/14kzKs9Ew4/?mibextid=wwXIfr I had to have my insurance company follow up with you to see if my car was complete. As you can see from the texts, that was on 1/6/25. I picked up my car on 1/6/25. Your statement about "not releasing" my car due to me not paying is false. I was in an insurance covered rental car. Do you really think they are going to continue to pay for my rental knowing my car is complete? Not once did I deny to pay my bill, which was only my deductible, mind you. You stated you couldn't waive the deductible because that's illegal. I never asked you to waive it. Also, where did you get the information that I had auto body work done and didn't return to that shop? Because that is also false. This is my first claim. I've had the same insurance company since 2012. Should I contact my insurance company and get my claim information/history? And you saying I tried to take advantage of a small business? Far from, again, I chose your business because of the number of years you have been in service. I chose to shop local and support a small business. I will not let you bully me or defame my character because I simply posted my experience with your business. If you don't want a negative review, treat your customers better. As you can also see from attached pics, Tim likes to private message his customers and name call.

Thanks Dave for a beautiful job,well done..I know in my heart you get your money worth in your…read moreservice...You saved us hundreds on our mini van,many years ago...And you saved my big bucks on my Mini Cooper...$49.00 to be exact...thanks for your service..The young man who replaced the trim,was very efficient,and courteous..Again a thousand thank you..

From the owner: The Highest Quality Workmanship Possible in Southwest Wisconsin.read more

Great guys working here! I had my car worked on here, and I was glad to bring it here after calling…read morearound to a few other places in town. I'd be happy to take my car here again, if I ever need more work done in the future! Thanks guys!

Great body shop to take your vehicle to! Rick is very detail orientated and will make sure you…read moreleave as a happy customer

He is amazing so blessed on this freezing day and he goes above and beyond!! He has fixed my Jeep…read moremany times!! Best service hands down

Jeff and his team are fabulous! Timely response, they fit our car in at our convenience so that we…read morewere not inconvenienced at all. The work they did was outstanding. And, the car was spotless when we picked it up! I highly recommend Collision Masters!

Today's installment of Waunakee Tales of Yelp covers auto body shops…read more After a close encounter with a kamikaze white tail, the ol' family truckster was in serious need of repair. Since this was the first time I needed the services of a body shop, I asked around the neighborhood to get some recommendation on who to use. Everyone I spoke to who had a preference recommended Collision Masters. I met with owner Jeff Swafford, who surveyed the damage and he gave me a three day estimate to complete the repairs. Before I committed, I checked with one other body shop and they gave me a three week estimate to complete the repairs, so it was a no-brainer to go with Collision Masters. The repair process was easy peasy. Since the repair was being covered by my insurance, Jeff handled the all the paperwork for me. The repair work was completed in two and a half days and when I examined the vehicle, I could not tell where the deer hit my vehicle. The interior of the car was spotless, all the broken glass that littered the dash was cleaned up. An auto body shop is a service you never want to use, but if you need one in the Waunakee area, I have no reservations recommending Collision Masters.