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    Civista Bank - Water Street Branch

    Civista Bank

    (1 review)

    I have 2 mortgages with Civista and I'll be refinancing with another lender as soon as possible…read more Here are some (but not all) of the issues I've experienced with them: 1) The loan officer lied about fees that would be charged on the loan. I was told that there would be no origination charges. When I received the contract, origination fees were listed at $1,260. When I asked him about this, his response was that it wasn't a lie because all banks charge these fees. 2) Because the website is so poorly built, there were multiple times that I approved an autopayment, but they didn't take it because I didn't know I needed to approve it again somewhere else. They would get upset with me for the payment not going through. 3) When the escrow amount went up, they did not change my autopay amount, nor was there any notice that I needed to. This first communication I received was the notice that my account was overdue. 4) I recently emailed support with a question and they refused to help me, insisting that I needed to call and verify information. When I called, they simply looked up my account and offered to email me the information I needed. I can only assume that the email team didn't feel like answering my question and it was easier to send me to the phone team. I am willing to pay higher rates or go a little farther to work with a bank that doesn't rely on lies to do business.

    From the owner: Civista Bank has provided financial solutions to generations of businesses, families, and…read moreindividuals since 1884. Civista is committed to developing life-long relationships built on trust, expertise, and exceptional service. As a full-service financial institution, Civista serves the needs of consumer, business, mortgage, and wealth management customers with 43 locations in Northern, Northwestern, Central and Southwestern Ohio and Southeastern Indiana.

    Keybank - banks - Updated May 2026

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