Been coming to this Key Food for a while now and it's consistently solid. Prices are actually good for the area, the store is clean, and you it's well-managed. The floor staff are always down to help if you're looking for something or need a hand. One moment that really stood out was when a manager went out of their way to help my handicapped grandmother load groceries into her car--she said that he was super kind and respectful. Given its location, they sometimes have to deal with rowdy crowd or troublemakers, but the staff always handle things calmly and fairly. Definitely a reliable neighborhood grocery store. read more

Very good neighborhood supermarket. Excellent fresh produce, meats and deli departments. As mentioned in other reviews always check item sell by dates and watch the register as items are rung up for correct prices. Chris in Rockaway Beach read more

Check every expiration date on the package.. mostly everything is expired and once you get home and open it up it reeks, even if it's a day before expiration. They will sell you old fruit and vegetables with a smile on their face. read more

Not a bad supermarket but could be much better in the customer service department. There does not seem to be any management training on store policies or just polite helpfulness towards customers. Especially when it comes to returning stale or outdated food items. read more

On one hand, I couldn't find a bag of classic Hot Cheetos here. #sad On the other hand, they sell Helados Mexico ice cream for $1.50. #winning I mean, it's a grocery store that is super convenient before and/or after your Rockaway Beach adventures. Just appreciate it. :) read more

These people sell you rotten apples and refused to refund my money because of the Covid19. Don't ever buy bagged apples from here the pack it with rotten apples then refuse to exchange. How about checking your produce before you bag it and sell it to poor customers. read more

The company needs to train employees in order to help serve better to customers. I went to buy some "milk cookies for Dominican Sweet Beans," I couldn't find them. Consequently, I asked a few employees, they didn't even try to help me out. Some of them look at you like they don't know anything about what you are looking for. "They MUST know what are the milk cookies for Habichuelas con dulce." -An outstanding customer service makes the difference. read more

Please know that you lost our business because of the predatory tow company that harassed us and pretended to tow our car (PS they just lift you car up, they won't tow as it's too much trouble - just want your $$$). We had every intention of spending money at your store but couldn't because a tow truck threatened us, including a threat to call the police on us for asking questions. Such a shame. Tow truck permit 5771 BEWARE. They are stalking the lot from across the street and extorting you for cash. Don't park here and be wary of predatory people. read more

All I want to say is that when I returned an item that was completely stale, a roach crawled across the customer service counter and the girl behind there screamed. I will never shop there again. read more

Prices are way too high. Since hurricane Sandy, they're trying to get rich off of the neighborhood. Go to Stop & Shop way better prices

Rotten fruit and veggies always have a bad smell the associates never smile correction except one the short chubby gay guy always have a smile he's very friendly and pleasant however don't make a complaint because the managers are just as rude and needs training dealing with customers the Indian lady behind the lottery counter that wears the bad make up watch out for her when playing numbers she steals she add numbers to your transaction and keeps the tickets and the manager calls it a mistake sounds like stealing to me it's a shame you can't trust ppl that work and live in your community read more

Everything was well organized here very impressed. Fully stocked and fresh. Store was decently kept employees nice and swift with transactions... read more

Great neighborhood supermarket, fresh and often surprising produce selection. Butcher is excellent. It's always clean and they always have plenty of registers open. I do 90 percent of my food shopping here. read more

If at all possible, I would avoid this supermarket at all costs; although prices & selection are average, the customer service is sorely lacking in accommodating even the most loyal of neighborhood customers--who really have no other choice in food-shopping due to proximity & ,unfortunate, convenience. I try to stay clear of phthalates & all extraneous packaging--especially plastic--in my food purchases as it has been proven to leech into the food/beverages: the Deli would not accommodate me in this simple request that actually saved them money via packaging resources, where the employee & the manager spuriously argued with me & effectively banned me from the Deli when I returned cheese slices that I requested ONLY be wrapped in butcher/wax paper. Outrageously unreasonable and I never experienced this in a store before (moved here about a year ago & no deli EVER gave me a problem about this request). I've been accused of being suspect of shoplifting when returning a package of tea--WITH A RECEIPT, MIND YOU, although they refused to substantiate it on their video--what with the Keystone Security there: NOR WOULD THEY REFUND MY PURCHASE AFTER THIS SPURIOUS ACCUSATION: rest assured, were I to shoplift--it certainly wouldn't be for Herbal Tea.. And rest assured, you will get major attitude from both customer service and cashiers--don't dare & ask for a price check on incorrectly tagged items--a cashier actually threw my 50 lb. bag of rice off of the scanner & began arguing with me when I informed him that a stocking employee gave me another price than the one scanned at. I walked off the line--ANOTHER FIRST FOR ME AND I'M NEAR 50 YEARS OLD!!! If you are a regular customer here--rest assured, every couple of months there will be an incident where the reasonable patron is never right as you get more employees on bad days than not. I HAVE NEVER WRITTEN A DISPARAGING REVIEW ON ANY ESTABLISHMENT IN MY LIFE; however, so egregiously galling are these overblown employees, that hell, whenever prices are the same, or even more expensive--I will walk 2 miles out of my way (round trip) to Stop & Shop to avoid the next conflagatory eruption of the disgruntled & pathetically sad employees at this "customer disserviced" store. To this day, most of my attempts at polite acknowledgements/greetings at the employees are ignored when not scowled at. I have never encountered such an amateur operation & frankly am shocked that more customers are not calling out the employees on their atrocious service. Complaining to management has been futile as well. This Key Food should be razed to the ground--something that JUST MIGHT justify the scowling attitudes of the impertinent employees. GET OVER YOURSELVES, YOU ONLY WORK IN A BLOODY FOOD SHOP FOR GOD'S SAKE. Regularly & unwaveringly disappointed by this amateur operation. I very much hope their Corporate Offices get a wind of this. AND, I've not even mentioned that even after repeated requests that the bottle/can redemption machines are full & in need of emptying--customer service & the porter in charge of that will have respective customers wait AT THE EMPLOYEE'S convenience for up to 1/2 hour & longer. Wow but what the horrorshow. Beyond belief. They certainly do't wait for anything when taking our nickels! You can absolutely bet I'll be in touch with the Head Manager to cite this review. Such affronts really compound into major insult & proof of insolence when these horrid disservices are just business as usual at this here KEY FOOD OF ROCKAWAY PARK. Unfortunately I am stuck living in Rockaway Park--I don't know why Google Sign-In is showing my location as San Francisco--haven't been there in years. read more

I was pleasantly surprised when I came to this supermarket. Their produce department was great! This is the major factor for me when choosing a grocery store. They had a wide variety of fresh fruits and veg and they were stacked properly. It actually reminded me of Whole Foods. The whole store is clean and the staff were helpful. read more

I shopped at the Rockaway Beach Key Food on Wednesday, August 29th, at about 4:45 pm and it was not at all a pleasant experience. First I attempted to purchase the Keebler Vienna Fingers advertised on sale (2 for $4.00) but the item was out of stock. It was also out of stock the day before (Tuesday, 8/28) when I was in the store. Then I went to the display case near the deli department to look for the Sally Sherman 2 pound macaroni salad advertised on sale ($3.99) but could not find it. I asked a store employee who was working nearby for help but he ignored me and walked away (short, thin man wearing a white apron and white deli worker type hat). I know he worked there because he later entered the swinging doors toward the back. Perhaps he did not speak English and did not understand me. I then waited on the deli line and asked the counterman where to locate the Sally Sherman macaroni salad and he replied that the store did not carry the item. Why is it advertised on sale if the store does not carry the item? I then went to check out and there was a man in front of me who purchased a case of beer and gave the cashier two bottle return slips. There then followed an exchange between the customer and the cashier in which the cashier claimed that the customer had already used one of the bottle return slips and she would not take the slip (it was for 70 cents). Then the manager got involved and the line was held up for over ten minutes after which they agreed to accept the bottle return slip. After I completed my purchase I went to look for the manager but did not see him. I asked the front end assistant manager (cashier supervisor) where I could find the store manager and he asked me what was wrong. I told him about the store employee in the deli section who ignored me and walked away but he said he did not know which employee I was talking about. I described the employee and he said he would deal with the matter later. A very negative overall shopping experience. The best way to alienate and lose customers is to not have advertised sale items available and then provide poor service by employees. Many of my neighbors have been using grocery delivery services instead (Pea Pod, Amazon, etc.) and I am thinking of switching to one of those services. read more