First off, you will be greeted by the wonderful voice of Mr. Robot (thanks, AI) only to leave a message. Then, good luck on getting a callback-- even after multiple requests for one. I guess it's just the day and age of profit maximization by not having a human answer the phone for basic and fundamental patient services. The staff did return one of my phone calls, but my phone was more than 20 ft away and I could not get to it fast enough. I immediately called back only to hear and talk to Mr Robot again. No return phone call.
At this point, I can only deduced staff incompetence, laziness or ignorance. This veteran will communicate the experience to the VA and arrange to go elsewhere for services. I suggest that readers of this review do the same. read more