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    Kenney Orthopedics

    5.0 (1 review)
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    7 years ago

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    Brush Optical - 801 Market Metropolis Office, New Waiting Room

    Brush Optical

    1.0(1 review)
    8.3 mi

    I hate leaving bad reviews but my experience was less than satisfactory…read more Originally I was to receive my glasses in 1-2 weeks It has now been over 3 months and I just now got my glasses. I'd made several trips to try them on at both locations in two different towns 55 miles from me. During this time more than once they said come to one location to go and find out OOPS not here. I finally said refund me it's ridiculous. They suddenly realized what may be wrong with the lenses after THREE trips there. I am positive they did nothing to "fix" them just had me come back a week later to see if I'd suddenly be able to see. They were defective! They were sent to be remade. 8 days later they call and ask why I hadn't gotten them to find out OOPS they never sent them off. 2 weeks later they call, say they are done and where to pick up. Knowing how careless they are I called before I left for the 55 mile trip to be told they will be at other office now OOPS. I go to specified office and they tell me OOPS they are at other office. I literally called 2 hrs before ! At this point I don't want the glasses. It's obvious they do not care about their clients whatsoever. She then says OOPS they are here in someone's car. I got my glasses and whatever was wrong was fixed but this is unacceptable. I have a grandbaby I have to haul around and have spent enough in gas to buy a designer pair of glasses. I will never go back. I never got so much as an apology not once. They care nothing about their clients. Although I have no complaints with Dr Brush this is his office,practice,staff and clients.

    From the owner: Specializing in: - Optometric Clinics…read more- Optometrists - Eyeglasses

    Photos
    Brush Optical - Outside picture of new office location in Metropolis

    Outside picture of new office location in Metropolis

    Brush Optical - Front desk greeting area of new Metropolis office

    Front desk greeting area of new Metropolis office

    Brush Optical - New front desk greeting area at the new Metropolis office at 801 Market St

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    New front desk greeting area at the new Metropolis office at 801 Market St

    Kenney Orthopedics - prosthetics - Updated August 2026

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