If you visit this place it is easy to see why we need closed borders. It is nicer than ANY hotel…read moreI've ever been to. And what used to be "the world's largest telephone booth" would dominate ANY hotel in the USA. The people are overly friendly as long as you are not doing shady things. And with billboards offering services directly to your room and a hospital system where you only go if you're sick. The "grey area" is a pretty loose term. The entire hotel is illuminated with L.E.D.'s. The space is immaculate. It was 1/4 mile from the room to the lobby. The ballrooms and convention spaces are like a stadium. (Indoors or outdoors). The public bus arrives every (2) minutes and are often full. It is approximately .50 US to go 30 miles downtown. Just looking at the creative ideas a child could write a book . "This ain't Tijuana". The malls and beaches are protected by federal soldiers and the streets have checkpoints every mile. They obtain your information and destination. If something is off a militia is on alert. In NOLA people go missing all the time. They get discovered weeks later. Would never happen in Mexico . A drunk guy might get out the box, but it is very controlled. These citizens are: smart, efficient, implemented, hard working, drive excellent, fast, diligent, and gracious. It's like walking through a museum. Being from a popular tourist town known for food, this place is VERY advanced. Instead of lounging and hiding these citizens WORK to pass the time. If you need anything just ask a bartender. "Tip and pay, you'll be OK!" LOOK at the photos!

Wonderful hotel! We stayed twice, three years apart and both times were fantastic!…read moreWe came here when my fiancé and I first started dating then again for our anniversary. Every single person that works at this property is out of this world! Kind, helpful and always going above and beyond to make things memorable! There's always a little bit of construction because they're renovating, so plan accordingly by calling with them to make sure the areas you want open, are open. The new speakeasy is super cute. We visited there one evening and have the best time and service! This isn't the same restaurant where you go to breakfast but at night is a Spanish tapas restaurant. Everything was fantastic but all the food on the property is really great! We especially loved to order lunch by the pool. All the cocktails are fantastic, even poolside! Rooms are standard JW with some of them recently updated with the others on their way to being updated. Yes, there is a sort of a musty smell in the air, but that's in most hotels. It's a very hard to keep those highly humid rooms from smelling a little musty. You just have to get over it and enjoy the time outside the room. Pools are super cute and the beach area is nice. There is an adult pool that is open during the day but wish it was open later! Lots of places in walking distance if you decide to venture out of the property but why would you need to! Easy drive from the airport and to the downtown or for departure to Isla Mujeres. We did not go to the island this time but last time we booked everything through the hotel and they made it super easy.

My spouse and I had an absolutely wonderful stay at Live Aqua. The property is stunning, the staff…read morewas exceptionally attentive, and the food was delicious. The spa was fantastic, offering step-by-step guidance through the dry sauna, steam room, and both warm and cool pools-such a relaxing and rejuvenating experience. The hotel sits right on the beach with breathtaking views and features several pools, including one with a fun swim-up bar. Dining options were excellent, with several restaurants to choose from, including Mediterranean, Mexican, buffet, Asian, sushi, steakhouse, and American cuisine. Our room was fantastic, with a rainfall shower, comfortable beds, prompt housekeeping, 24-hour room service, and turn-down service. We also enjoyed live entertainment and a night club on the property, yet it remained wonderfully quiet when we wanted to relax. We loved the aromatherapy --it was such a thoughtful touch. The location is very convenient: close to a pharmacy, just across the street from a shopping mall with a mix of upscale and casual dining and shops, and only 10-15 minutes from Cancun's vibrant club zone. We couldn't have asked for a better experience.

Visited at the end of March to attend a wedding at the resort property. We scheduled local…read moretransportation which was a breeze coming from the airport to the resort. Our luggage was immediately checked in and we were able to check in even arriving early around 11 am. Our particular room was ready and we checked and our luggage was promptly dropped off. We stayed in an oceanfront room which had a beautiful view with a seating area inside and on the balcony. The room and bathroom were very clean and well stocked. I like the aromatherapy touch in the resort and in our rooms being able to choose which scent you wanted was very nice. I loved the separation of the toilet and shower by a wall and doors for privacy when using either. The water pressure and water temperature in the shower was great although there was some water draining from the shower during use. We would generally put a foot towel down to contain the water. The room was serviced twice daily so we were never without towels, etc. I also utilized the laundry service which was reasonably priced for three pieces of clothing and it was returned the next day. The staff was generally very courteous and helpful (we only had one less than courteous experience with a waiter at the Hidden Garden on our last evening). The food at the restaurants and by the beach and pool area was great - I cannot say enough about the fresh fruit and the grilled ribs and chicken so well seasoned and cooked with flavor. We ate daily in Siete for breakfast (the smoothie station you will need to go to first because it fills up because the smoothies are sooo good). We also dined at Hidden Garden where I enjoyed Indian cuisine which was delicious (but a small portion). All inclusive so it was nice not having to continually carry payment and only the gratuity needed for the staff. The last two mornings of our stay there appeared to be construction in the room next door or our floor which was disturbing - we did alert the front desk staff and it would generally stop around a certain time. Getting beds and chairs at the beach was generally easy but for the pool it was the hunger games usually having to place towels or bags on chairs early to 'reserve' them (there are no reservations for chairs only for the larger cabanas for an additional fee) We also experienced the spa which was amazing. Highly recommend visiting during your stay. The spa ritual is so relaxing and the couples massage in a combined room was great. Would definitely stay again. $$$

Prior to our arrival, we emailed the concierge for transportation to the hotel from Tulum. The…read moreemails were responded to in a timely manner and everything was as promised. Check in with Diego was a breeze. Although they did not offer us an upgrade, which could have been possible through our credit card partnership, he did let us pick a room from what was available. We picked 5044. The view was good, not a full ocean view but we did have a partial ocean view. The hotel and room were very clean. The staff was very attentive and anticipated our needs. I was very please with the hotel. It exceeded my expectations. If I ever return to Cancun, I would stay here again.

We recently stayed at Kempinski Hotel Cancun for six days. We have been coming to this property for…read moreyears, back when it was The Ritz-Carlton Cancun, and it has always held sentimental value for us. That history is the main reason we kept returning. Unfortunately, for the past two years, our experiences have declined significantly. The hotel no longer maintains the level of service and standards we once loved. The atmosphere feels different, the staff are not as welcoming, and there is a noticeable lack of attentiveness and care. During this stay, we had a particularly unpleasant two-day experience at the beach regarding the setup of lounge chairs and umbrellas. Rather than going into every detail, I will simply say the situation was handled poorly and left us very disappointed. What was most upsetting was that no meaningful effort was made to resolve the issue or make up for the inconvenience. Even after speaking with Guest Relations, who mentioned contacting the General Manager, nothing improved the following day. No accommodation or gesture was offered, which was surprising given the hotel's luxury positioning. It is also noticeable that the property feels quite empty during weekdays, except on special occasions or long weekends. Even then, the warmth and hospitality we once associated with this hotel seem to be missing. That said, I want to sincerely recognize Valenzo, who served us daily. He was professional, kind, and incredibly attentive. We never had to ask for anything, he would notice small details, like refilling ice before we even realized it was melting. His service was outstanding and he truly tried to make our stay better. Thank you, Valenzo. You made a difference. It is genuinely sad to see a place that once meant so much to us lose its standard. We hope management takes guest feedback seriously and invests in retraining staff to restore the level of service this property was once known for.

Pros; Great location, cool memorabilia and shows …read more staff very friendly , awesome fish tacos and Asian cuisine good . Cons : Management doesn't seem to care . Food although most was tasty was way too Salty , extremely salty ( all restaurants), Toro restaurant food was cold , server also forgot our salads . 2 days in the hotel ran out of Sauvignon blanc wine! 5 days later still none( so much for all inclusive) Could go on about little things like ran out of coffee cup lids etc. but rant over . To many other good choices if they don't care .

This was my first time staying at a Hard Rock Hotel and will likely be my last…read more For a brand built on rock music, big personality, cool guitars, it seemed like a good vibe, but overall, this hotel fails to shine through its age and mustiness. Hard Rock Cancun feels more like a faded backstage pass. *AMBIANCE* The hotel is noticeably dated--worn furniture, tired decor, and not well kept. In some guest hallways and rooms, you are hit with a strong MILDEW / MOLD smell the second you walk in, which was an instant red flag and made it hard to appreciate anything else. We had to switch rooms after the first night from the smell which gave me a headache. We also noticed condensation leaking from the AC, broken furniture, cracks in the walls, etc. Now the best part was probably the beautiful beachfront location, large pool facility and getting to see the oceanfront view. *FOOD* If you want to eat dinner at the themed restaurants (Hibachi, Italian, Steakhouse, Seafood), you have to reserve a time slot on their app. The app was quite glitchy. The food had its moments, but overall, it felt like the chefs were playing a game of culinary roulette. Some dishes were good enough to make me hopeful, while others made me question every life choice that led me to that buffet tray. I would say the best spot was the pizzeria, it was fresh, though pies were gone in seconds once they came out from the oven. *SERVICE* Upon instantly checking in, you feel like you are herded like cattle by being passed onto their concierge that tries to sneak in a timeshare presentation. That said, service at this hotel felt more reactive than proactive. Overall, for a 5-star hotel, it certainly felt a lot lower than that. If you're looking for a clean stay with 5-star service, I'd probably look elsewhere.

The rooms at the pyramid are great -- clean, spacious, and really comfortable. The outside pool is…read moreamazing and definitely one of the highlights of the resort. The overall location is fantastic, and the views are absolutely stunning. The only reason I'm giving 4 stars instead of 5 is the restaurant situation. Most of the good restaurants require reservations, and they fill up quickly, so you don't always get the chance to use them. Other than that, it's a wonderful experience!

I honestly don't know how this hotel has any positive reviews. I stayed here for just one night,…read moreand it was horrible from start to finish. Room condition: The moment we entered, I noticed mold on the floor, which is completely unacceptable for any hotel, let alone one advertised as all-inclusive in Cancún. The room felt dirty and outdated, and I honestly didn't want to touch anything on the floor. Sharing a small bed with my sister made the night even more miserable, and the furniture barely felt usable. Cleanliness: Absolutely terrible. Not only was there mold, but the general vibe of the hotel made it feel uncared for. I wouldn't trust anything in the room that might touch my skin or clothes. Environment: Outside the room, there were ants crawling everywhere, which is gross and completely avoidable. The hotel clearly doesn't maintain its property properly. Food & Amenities: The food was honestly mid at best--nothing to write home about. Limited options, bland taste, and completely underwhelming for a resort that calls itself all-inclusive. After seeing the room and the unsanitary conditions, I honestly didn't even bother trying much. Overall experience: This place is not worth your money. One night here feels like a lifetime of discomfort. If you're expecting a clean, comfortable, all-inclusive resort, stay far away. The beach might be okay, but that's not enough to make up for moldy floors, tiny beds, mid-tier food, and ant infestations. Rating: 1/5 stars--maybe even 0 if Yelp allowed it. This hotel deserves the low reviews it gets. I can't stress enough: don't stay here unless you want to ruin your vacation. Update: This place somehow got even worse overnight. People were blasting random music at full volume outside until 1 AM, and the hotel did absolutely nothing--no control, no quiet hours, nothing. Sleeping here was basically impossible. On top of that, the bedsheets were so bad they made my skin irritation significantly worse, and I woke up in actual pain. Between the noise, disgusting conditions, and zero management, this was easily one of the worst nights I've ever had anywhere. Avoid this place at all costs.

I booked my trip through Costco Travel and ended up getting an unbelievable deal, so I already…read morearrived feeling good -- and the resort definitely delivered. The staff is genuinely friendly, always smiling, and quick to help with anything. Casa Madre became my go‑to spot for breakfast. Tons of options, fresh food, and something for every mood. After that, I'd swing by the coffee shop, which surprised me in the best way. They don't have the fancy frappes or over-the-top drinks, but their "Special Coffee" (fresh coffee mixed with cinnamon and honey) is perfect. Simple, warm, and honestly better than anything blended. For lunch, the taco stand and the Mediterranean spot right next to it were both solid choices. The chicken was super soft and flavorful -- exactly what you want when you're grabbing something quick between pool time. Dinner was where the resort really shined. Delphini had an incredible ocean view that made the whole meal feel special. And the Japanese hibachi night was a blast -- great food, fun show, and it totally hit the spot. Overall, I loved my stay. Great value, great food, great people. Would absolutely come back.

Stayed here for a short stay of 3 nights. Plenty of time to experience most of the restaurants,…read morepool and beach area. Been to several other resorts so a bit of comparison there. In general very friendly staff, and got to know several employees. Many will also remember your name. David by the adult pool was great. Definitely need to take stake on pool side chairs in the morning. We reserved cabana before we arrived. Online Marriott Experience app makes it easy reserve dinner and other things! They have several options of the usual themed restaurants. Casa Madra is the Mexican one and probably the least interesting, there were was an odd lack of salt on the chips and food :-) The Japanese combo restaurant (sushi and hibachi) appears confusing to customers and staff :-) Much of the sushi related menu appears to have an additional cost. I was told that the California Roll roll was extra, but the sashimi platter had a roll? The Diakon Maki was great. No chopsticks available for some reason close to closing? Hibachi was okay but I was missing the "yum yum sauce" :-) The unique beach side Delphina restaurant is probably the best and have some good dishes. Had a great red snapper catch of the day at the Hana restaurant. Two restaurants double for buffet style breakfast serving. The one at the Mexican restaurant is open to the outdoors, but they have hawk trainers to keep the birds away :-) The Champions sport bar is out by the main entrance door to the left. Open 12m to 12am. Damien is great. Pro tip: get a latte from the main lobby and top off with Bailey from the sports bar before the lobby bar opens at 4pm : Janssen has some cool tricks and drinks at the lobby bar :-) Very clean, staff of all levels picking up things everywhere. There is turn down service here, which I wasn't expecting. Large number families with kids, which didn't brother us. Count on a destination wedding party over a weekend stay :-) Coming here between the two US holidays (Thanksgiving & Xmas) there is a dip of occupancy to around 50% it appears. All in all positive and not a bad place to burn your Marriott points in my mind. It may not be a high-end all inclusive resort but will fit many just fine :-)

Just got back from our stay for our honeymoon at Secrets The Vine, that was from a Tuesday to…read moreSunday from April 28 to May 3. This place was INCREDIBLE! I have nothing but good things to say about this place for a all inclusive, ADULTS ONLY resort. The resort it self was clean, modern and flawless. The service and people working there was top notch, everyone made us feel like royalty. The food was so good, obviously some spots weren't perfect but 90% of the time we LOVED what we ate. Was full inclusive so we ate a ton and drank a lot! The pools were beautiful and lots of options having 4. From Tuesday to Thursday it was so easy to get a spot at the pool or beach, would show up at 11am and find a two chairs and umbrella no problem. Friday/Saturday it was a bit harder since it's the weekend so the pool area was packed by 1pm but went to the beach and again found two spots with umbrella no problem. Beach was solid for hotel zone, this area of Cancun is known for having bad seaweed but the resort did its best to keep it cleaned up. Was able to get in the water some days and not see the seaweed everywhere. We did a preferred booking so got room on a higher floor, exclusive quick check in, access to roof top pool and restaurant. So if you don't care about those things just do a regular room but the upstairs pool was incredible. This place is definitely a relaxing resort, not a ton to do at night but that's what we wanted for our honeymoon. Pool can be somewhat lively during the day with music, and performances but at night it's just casual bars, restaurants and what not. Everything dies down before 12. Did a spa day too and it was great, had a couples massage, full body scrub, and hydrotherapy circuit for two that costs $398. I recommend booking it when you arrive as they may have deals. It was a great experience overall, we would for sure come back 100%!!! Every single worker there was so nice and helpful. Did not have a single bad experience with anyone that worked there.

We had a great time staying at Secrets The Vine resort. Adults only all-inclusive. It had a chill…read moreand slower pace which is exactly what we were looking for. Great breakfast and lunch buffets. I wish the food was a little better at the restaurants but it got the job done. No reservations needed unlike some of the other all-inclusive hotels. Excellent service the entire stay. Great beach access. Get out to the pool/beach early if you want to reserve a chair for the day. If not, people leave around lunch time and you can snag their chair. Located in the hotel zone of Cancun so it only took maybe 15 minutes to get there from the airport. Gated resort with an attendant. We never felt unsafe and even ventured off of the property to check out the shops across the street. I would highly recommend this resort!

My wife and I live in Merida, Mexico so we go twice a year for a short trip to the Caribbean coast…read moreto use our Hilton FNAs and Aspire resort credits. We used to regularly visit the Hilton Adults Only AI in Playa del Carmen, but since that property was sold to Hyatt, we've been checking out the other resorts and decided to try the Hilton Cancun Mar Caribe All-Inclusive Resort for the first time Check-in - 4/5 We arrived at the hotel around 4pm, and check in was quick and professional. I had booked the lowest room category, but as a Diamond member, we were upgraded to an ocean view room. Unfortunately, it overlooked the children's pool area, with the ocean visible only in the distance. Room - 4/5 We stayed in room 665 - The room was ok, at other resorts we would get upgraded to a suite so this room felt a little on the small side but it was comfortable enough. The room was modern and nicely styled. The large bathroom featured a walk in shower, giant bathtub and double sinks. There was a balcony with loungers. The mini-fridge was stocked with beers, soda, water, plus coffee and some bags of chips. Towels were a little rough Pool & Beach - 4/5 The hotel has a large pool that winds around a bar/restaurant and multiple other smaller pools for soaking. There is also a separate children's pool area with water slides and other fun things for kids We have a pool at home so we didn't really spend any time using their facilities We did spent a few hours on the hotel beach loungers. There's a beach bar for drinks, but if you want food, you have to go back up to the main pool bar. There was some sargassum but not as bad as in previous visits to the Caribbean coast Food & Drinks - 3/5 The resort has five themed restaurants that require reservations. Unfortunately, everything was fully booked on our first night, and the only reservation we could get for the second night was for 6pm at the Asian restaurant (our third choice). Buffet: We had dinner here the first night and lunch the next day. There was a large selection, but the food was average to poor. Drink service, however, was excellent and our glasses were never empty. Noriku (Asian, second night): My wife had sushi, which she thought was just okay. I ordered the lamb vindaloo, which was surprisingly good. Room Service (breakfast both mornings): Food was okay and arrived in about 30 minutes. Lobby Bar: We stopped in a few times for afternoon and evening drinks, and the service was consistently excellent. Location - 5/5 Beautiful, lush, well-maintained grounds and nice beach area Staff - 5/5 Hardworking, friendly, and always smiling Mixed feeling on returning - We tend to prefer an adult crowd and most of the other guests were families with children. The room and staff were excellent, but the dining experience was pretty disappointing. I don't think we'll return.

Place was very nice! Would recommend and possibly even come back. As per every hotel there are good…read moreand bad things. Good things- rooms are clean, food was very good at La Luce, both the Japanese restaurants, Maxal. Buffet had lots of option for both breakfast and lunch, never tried it for dinner. The steak place was just okay, maybe we didn't get what was good but none of our dishes were good here. The coffee shop had amazing lattes and very very good crepes! Staff was friendly, even on the beach they came to take our orders for drinks. We were "enclave" so we had access to a couple of places others didn't. From talking to others they even got beach Totes to use while there, we were not offered that when we checked in, not sure why. Love the app to make reservations, see menus and event schedules. Now on the things they could improve...the beach could be cleaner, we walked up and down the beach and some hotels had trucks cleaning the beach of seaweed, ours didn't do that and it was pretty bad. They never restocked our bathroom or mini bar, only sometimes the fridge with water and chips. The hotel could be cleaner, windows and mirrors were very dirty everywhere. like we sat to watch the sunrise on the top patio you couldn't see through the glass. Other than that the place was great we very much enjoyed our stay here. Jose at the concierge was very nice and helped us book all our restaurant reservations. He's actually the one that told us we were "enclave", otherwise I don't think we would have known. So thank you Jose! Very nice and helpful guy.

Excellent staff & service! From the greetings received upon arrival to the prompt handling of our…read morebags yo our room to the nightly turn down of our bedding. These folks do it all and with a smile! All-inclusive resort located right on the beach. Heated pools, various restaurants, spacious rooms. Would definitely iteitbstay here again!

Grand Fiesta Americana Cancun completely exceed my expectations. From the moment we arrived, the…read moreservice was warm, professional, and truly top tier. The staff was always nearby, attentively anticipating our needs and checking in seamlessly to ensure we have everything we could possibly want, creating a refined and personalized luxury experience throughout out stay. The property itself is stunning- beautiful ocean views, though it is an old property but is well maintained. Our room was spacious and had breathtaking views of the turquoise Caribbean Sea. The food was another highlight. With multiple onsite restaurants. Vina del Mar was perfect for starting the day- it serves breakfast lunch and dinner and offers mexican and international cuisine . Outdoor sitting was beautiful. All other restaurants would need reservations- and we tried Chianti Trattoria Italiana - serving Italian cuisine and had elegant atmosphere. La Joya- serving authentic Mexican cuisine with incredible presentation. With its prime beachfront location, relaxing pools, outstanding dining options, and exceptional service, Grand Fiesta Americana Cancun delivers a truly luxurious experience. I would absolutely recommend this resort and would love to stay here again.

Lots of changes, good changes…read more.. It could have been the time of month (January), but I didn't see loads of people in the swimming pool. The beach, on the other hand, had people everywhere. A great place to lounge and sunbath, just never enough chairs. Something The Sens needs to work on. Basically, you have to get to beach early, find your spot and get your chair. My friends and I ended up paying for the beach beds. Not exactly excited about paying to lay on a bed on the beach, but we did anyway...$25 later. We had done this several times at The Sens. We stayed out all day but would leave momentarily to eat at the other restaurants at either The Sens or at the Oasis resort. Shout out and big props to Hervin for always going above and beyond. Great on-the-beach service. We need more like him on the beach. Highly suggest that the sister resort next door not be able to utilize The Sens beach chairs. This can hopefully create more chair availability for the guests that are actually staying at The Sens. Restaurant staff are all friendly, polite and attentive. My personal favorites: Miramar, Maki Tako and the breakfast buffet (forgot the name). The remodel of the buffet place looks 100x much better. Great food, good presentation, variety of dishes and desserts, trays were always full, and restaurant was clean. I notice there was a lot of more open space compared to the old restaurant. Not a major food fan of the new restaurant Cafe Del Mar but it is definitely appealing and a perfect idea to place a on the beach. Its decor is a thumbs up. The food was on the bland side, really not much to brag about. Although much Cafe Del Mar was larger in size, Mira Mar had better tasting food. Lastly, we tried the new sushi restaurant Akeru. The food was good but didn't feel we had enough. Just didn't have a lot to offer on the menu. The place looked nice though. I have been at Sens multiple times during the days when it was called Grand Oasis. Both my friends and family have enjoyed and have had positive experiences. We plan to visit in the near future

The stars I'm giving this hotel are honest, but generous. The hotel is actually two hotels. It was…read morereally difficult to find anything. Lots of restaurants, some you had to have reservations for. We downloaded the app, but no map on it &we tried to make reservations for one of the restaurants, but when we arrived at the restaurant they unapologetically didn't have our reservation. The food at the buffet was tolerable, at best, disappointing because we love Mexican food. I really regretted paying for this all inclusive. Our stay was for 4 nights and I paid $1394 usd. On the morning of the 3rd day we took 2 of our 5 bags out to the car to take some things to my mom who was staying at a different hotel. When we walked out of the hotel the bellman asked if we were checking out, we said no. Then another bell man asked for our room number & the checkout slip. We said we weren't checking out. By the time we walked to our car we had 4 people asking us about checkout. We got in the car and the blocked all the exists & WOULDN'T LET US LEAVE. I was forced to go to the front desk and sign a charge for $52.00. I have no idea what that was for and I will be charging back. After that we were allowed to leave the property. It was crazy. I went and stayed with my mom at the other hotel, on our HONEYMOON.