I did not have a good experience with Keller Williams AK Broker Paddy Coan when I put my house on the market summer 2019.
I made a request to my agent (who works for Broker Coan) early September to cancel my contract prior to the termination date due to the economic downturn, BP's decision to leave Alaska and my home had only 3 showings in 67 days. Because of this I wanted to change course and ride out the recession by renting my home rather than drop the price and keep it on the market.
However, the agent didn't agree and I soon learned that Broker Coan supported her agent's decision that if I were to be released from contract early I would owe Keller Williams a commission.
I communicated with Broker Coan several times to attempt to reach a different solution. Each time she refused to get involved and punted me back to the agent, who also refused to waiver from her original approach which was clearly unacceptable to me. Final result is I was required to remain in contract until expiration. There was only (1) new showing from September 3-December 6.
Based on my experience I would advise potential clients, when selecting an agent, to gain some insights regarding the person who has ultimate authority over the contract (i.e. the Broker). I communicated to Broker Coan that it was my opinion that being required to remain in a contract against my wishes provides little benefit to either party. She never responded.
In summary, I would like to provide my assessment of Broker Coan's performance in 3 key areas while acting as my Broker when my home was under contract with Keller Williams June-December 2019. Here it is:
(1) Decision Making
(a) decided not to mediate dispute between agent and client
(b) agreed with agent that client should remain in contract despite soft real estate market and lack of activity on home
(2) Problem solving - Never attempted
(3) Support of her client (me) - None read more