If I could give this place zero stars, I would. I urge you to not rent any home from this company…read more They are the most unprofessional property management business that I've ever had the displeasure to do business with. I rented an apartment in Oct. 2014 and the afternoon that I got the keys, (move in was the next day) I went to the apartment to get measurements, etc. and the place was not cleaned. The previous tenants had moved out 2 weeks prior and Kelley Blackburn could not make the time to go over and do a final walk-through before renting the place to me. To make it worse, she decided to go on vacation and wasn't even here for me deal with her in this matter. So.. I had to deal with the mother Judy Vogel. The next day, (move in day) Judy was to come to the apartment to see what the problem was. Mind you, this is the day I am supposed to be moving, had the truck, had the help, everything. She didn't make it to the apartment until @10:30 in the morning. When she walked in, she said, "Well it's not filthy." There was dirt and dust all over the baseboards, the ceiling fan had about 2 inches of dust on the blades, the walls had places that touch up paint was applied but it was a significant difference in the paint on the wall, so there were just dark splotches of paint. The spare room walls were written on, the toilets were black inside, the foyer tiles were literally broken in two piece where you could just lift it out. (I viewed this apartment while the previous tenants were still there so I wasn't able to comfortably check the place out.) Judy said she could send someone out the clean it but it might be a couple days before they got there. THIS IS MY MOVE IN DAY. She had no sense of urgency, did not care at all about the things I had planned. So I did what I had to do and accepted a "credit" of $400. When I asked about the tile being fixed, I was told that it was just normal wear and tear and that the owner would not pay to have it fixed it. Kelley also then told me that the owner has to come out of pocket every month for the mortgage because the $950 they were charging me did not cover the monthly payment. That would have been very useful information prior to my signing a lease. Nothing was fixed the entire time I lived here. I informed them the ice maker had stopped working, and did they send someone out? Of course not.
Upon my leaving, and I did complete my lease and I paid in full and on time every single month, I was told that I had to have the carpets professionally cleaned. Now, in the lease, it states that there is a MINIMUM $250.00 cleaning fee. No matter what, you will not get this back. Though Judy did tell me (while signing the lease) that if the place was clean when I left, they would not keep that. This was a lie. I left the place cleaner than what I got it, I cleaned everything. The only thing I did not do was have the carpets cleaned because I figured since they are keeping $250 anyways, they can use that for the carpets. Well.. I get a letter stating that they are keeping $520 of my deposit. When I called to discuss this, and yes I was livid, the only thing Judy would say was that I WOULD NOT be getting my entire deposit back, and she denied ever telling me that they would consider not keeping the $250.
I know this is an extremely long review but this is not even all of the issues I've had to deal with. I hope this helps someone else from being screwed over in so many ways. These people lie and do not do what they're supposed to do but since they have your money, you have no choice in what they decide to keep, even if it is for a BS reason.