I have relocated to NH from ME and have been bleeding out of my right ear for 3 weeks with…read moreincredible pain. I just called this office and the "lady" who answer the phone was SO RUDE and CONDESCENDING when I was asking basic questions for how to get scheduled AFTER my PCP sent an URGENT referral. Ma'am, how would you like to be treated and spoken to the way you spoke to me? Or your loved one? I went to you for help, not be yelled at through the phone like an unruly toddler who is unable to listen. Maybe it's time to move on and do a new job since you're so miserable dealing with the public??

We had a very good experience here with my 5 year old. Dr Edwards took excellent care of him, and…read morethe audiologists were fantastic as well. Dr. Edwards happened to be there after the audiologist results came back and was happy to talk with us about them on the spot. That's the way a good doctor should be. We highly recommend this office.

I've seen Dr. Lauretano several times over the years for both for office visits and sinus surgeries…read moreand procedures. I can say with 100% confidence he is one of the best ENT doctors I've ever worked with. He genuinely cares about the well-being of his patients, this is what drives him and it's very evident in how he works with his patients. I'm happy to be a patient of his and I highly recommend him!

Just an incredible group...from the physicians, to the PA's to the hearing specialists. So…read morethorough, they found thyroid cancer while investigating something completely non-related. Dr. Colden is also a board-certified plastic surgeon. Not only did I have NO pain after the surgery, the incision was so small and precise, it is barely noticeable. Have been there several times with my elderly mother with severe hearing problems. Their staff is so considerate and patient with her. Wait time is practically nothing, which is a big thing to me.

I went in for an appointment, in which i received no answers regarding my health concerns. I was…read morescheduled for an allergy test, then they canceled my appointment without telling me. Then I was told I would have to make multiple appointments instead of just one single appointment, due to scheduling conflicts. I WOULD NOT RECOMMEND THIS PRACTICE. Dr. Colden gave me very little effort and no answers.

Before I get into my issue with this office, I must say this: The doctor I saw did a great job. I…read morewent in with a very painful ear infection and the care he gave me was competent and effective. If the care I received were all I had to talk about, I would give this business a much higher rating. However, I was extremely disappointed with how this office handled my billing. I am uninsured and very low-income, so before I went in to the office, I contacted them via e-mail to ask how much their services would cost me. I was told that it "shouldn't be more than $150." I was able to pay that, so I went in to the office, where I was asked to sign a document in which I agreed to pay $150 up front. I paid this and went in to see the doctor. When I came out of the doctor's office I was given a piece of paper listing what I had paid in cash and the service I had come in for. The way this sheet was laid out made it look as if the service I received had cost the $150 I paid. At no point during any of these three above-mentioned discussions did anyone indicate that I still owed the office money. A month later I got a bill for $163. The $150 I had put down apparently had covered the cost of my procedure, but only $20 of the "new patient" fee. Again, no one had even indicated to me that any such fee existed or that I would be charged after leaving the office. Because I need to budget for each of my bills, I wasn't able to pay this bill, and I went in to the office to complain. Now, I admit I was hoping they would cancel the bill, but even though they didn't, I might have been mollified if they had at least apologized for the lack of clarity in their billing process. Instead, I was told by two different people that it was, essentially, not their fault, because the ladies at the front desk had no way of knowing what the doctors' fees would be. This in itself seems like a problem with their billing procedures, but either way, I don't believe it could prevent them from at least telling me that there would be an additional bill coming. Instead, I feel as if this bill was snuck on me, because they didn't want to tell me they were sending me a bill without being able to tell me what it would be. On top of this, when I spoke to the lady at the front desk, she said that the visit fee could have been up to $400, a sort of "be glad it's only this" attitude that seems like entirely the wrong approach to a client's complaint about a bill. All in all, the trouble with their billing process pretty much balances out the quality of the doctors' care, especially for me, since I don't have the money to easily handle sudden $160 bills. If you do, or better yet, if you're insured, then by all means visit this office. Otherwise, just keep in mind that you'll need to keep an eye on your wallet.

I was referred to this practice by my pcp. unfortunately my visit was as bad as others have…read moredocumented previously. terrible service atmosphere. over charging for visits.. etc. Don't go here unless there are no other options

I have had Dr Byer as my ENT physician for several years for various sinus issues as well as polyp…read moresurgery, and always found him to be professional, competent and caring. He was always willing to spend time discussing issues with me, describing medical issues in clear, concise terms. I am disappointed in the poor reviews posted, and would point out that the issues stated were mostly regarding administrative / billing problems, not quality of care provided by the physician.

Did you ever feel like your care was in the hands of a D average medical student, coasting on easy…read morecases for his career? This is Dr Byer. Do not recommen him, or his arrogant rude associate Dr Stock.

Terrible. I've been waiting for an appointment for the last month. They have cancelled last minute…read more(day of!) 3 times already. Always a different excuse. Avoid if you want to be taken seriously

the lady at the desk was super rude and judgey. The white lady doctor didn't take me seriously and…read morekept talking to me like a child. From one future doctor to the actual doctors, you guys set a perfect example on how not to treat patients

I have been going to this practice for 25+ years, my whole family have been their patients...I live…read more50 minutes away from the practice now but It's so worth it to me...started with Joan, and have been seeing Joanne for the last 10 years or so...the continuity, professionalism, and staff retention throughout the practice is remarkable...I have recommended it to friends and will continue to rave about them...

I was just in for a physical with Joanne and I have to say it was the most thorough physical I have…read moreever received! They were all very professional and took the time to make me feel extremely comfortable. I would highly recommend.