Bought my Wife a $150 gift card , when she went in to get her nails done they told her they…read morecouldn't take the gift card because of the computer being down, but I get were able to take a card payment, so she had to pay $80 plus daughter instead of using the gift card! On top of everything the work she got done started to deteriorate a few days later. I've called and gone to the location several times to get refund on the gift card . But the "boss" isn't there and hasn't called me back. Bad business practices won't recommend this place to anyone! Feel like I was basically burned for my money and they hide behind their broken English not to be reasonable

Here I am again an extremely happy customer of Tranquil Nails. Ivy who is AMAZING suggested that I…read moretry hard gel on my nails as opposed to the dipping powder that I was doing at a different salon. Since I already trust her with my toes, I figured why not let's give her the opportunity with my nails. And let me tell you I could not be happier. She listened to every single one of the things that I wanted for my nails and went above and beyond with my manicure and my hard gel and let me tell you oh my gosh perfection. Also what an amazing hand and arm massage when my nails were done. I work as a waitress, so my nails cannot be extremely long and she gave me the perfect length the perfect color and I can honestly say she is my nail tech from now on. Great prices everything quoted upfront no surprises at the end. Truly you'll look and feel amazing after your mani or pedi .

I love coming to INS nails for my routine gel manicure appointments. I'm always impressed with the…read morefriendliness of the staff, the clean environment, and the way my nails last no matter what style of gel manicure I request. The shop owner and her employees are very knowledgeable and are prepared to do a wide variety of manicures. They often hand paint designs and I am blown away every time I bring in a new style or request and they execute flawlessly. If you're looking for a new nail salon, or want to get out of a manicure rut, I highly encourage you to check out INS. It's also nice how often they run specials, discounts, and reward their loyal customers with seasonal gifts and a heartfelt thank you. I used to feel anxious or stressed about getting my nails done. I felt like I was rarely happy with the results, or just didn't vibe with the nail technician, or felt misunderstood as a customer. Since going to INS, I now look forward to treating myself and getting my nails done at INS regularly. The welcoming environment and consistent satisfaction with my manicures at INS means I don't go to any other salon to get my nails done now. They are the ideal boutique salon.

I was given a gift card to come here and get my nails done. I did a gel x full set and they did a…read moregreat job. It took a little longer than expected but they took their time and I appreciate that. The gel x nails lasted 5+ weeks with no lifting in sight. I soaked them to get them off and they still would not budge. I had to cut them off and soak again until I finally got them all off for a new set. The retention on these were amazing! The only downside was the price, $95 for a gel x set is a little crazy. But I mean, you get what you pay for. I always have issues with nails popping off and I could say these were definitely not popping off without wanting them to. The staff were very friendly as well.

Sooo beautiful inside and clean. So relaxing while getting mani-pedi, the girls are so nice and…read morepleasant. Highly recommend it!

I think I found my new nail shop! I'm fairly new to the area and have been trying to find a good…read morenail salon. The vibe is so cute and most importantly clean. I didn't feel rushed and there were so nice. Can't wait for my next appointment

Great first time experience. I wanted to try a place closer to my home. Found Nailspa excel and…read moreappreciated the good reviews. I arrived a few min before opening and they were already taking customers. That was perfect for me because I was on a time crunch. I got seated right away and Scarlett helped me. She was so sweet and communicative. I really appreciated that she wanted my toes and feet to look great. She did a great job and I will be back to see her. Salon is spacious and plenty of stations. Thank you!

If you want to have a good pedicure spa service, this is a good place to go. Reasonable price with…read moregood experience, I love they use some fruit to massage my feet and remove dead skin. The chair is massage chair, which was also enjoyable.

My nails look perfect. I have such a difficult time with getting the perfect length and shape since…read moreI work with my hands frequently. My provider listened to me and executed flawlessly. I will be going back.

I've been coming here for over five years and I usually get Gel-X. The quality of the work is…read moreamazing, and the environment is beautiful, which is why I'm still a loyal client. The only reason I'm giving 4 stars instead of 5 is because of pricing and organization. The salon is quite pricey, and I really think there needs to be a clearer system for breaking down costs before the service starts. There are multiple books of nail colors, some of which cost extra depending on the polish, but none of the books are labeled with pricing. You're also not told upfront if a specific polish costs more. Over time, I've had to learn on my own which book contains the basic gel polish with no additional fee. Designs are also extra, which is understandable, but communication has been an issue. One time around Christmas, I decided to get a very simple design on two fingers. I was told it would be $15 extra, and I confirmed that was for both fingers. When I went to pay, it turned out to be $15 per finger--$30 total for two simple swirls. That specific set came out to around $135, which was shocking. I was also not informed ahead of time that the polish I chose was considered a "special" polish with an additional charge. Again, the work itself is beautiful, but the lack of transparency with pricing can be frustrating and uncomfortable as a client. Another area that needs improvement is the appointment system. They really need someone dedicated to the receptionist desk to manage appointments and check-ins. I've had multiple occasions where I arrived on time for my appointment, was told "just a few minutes," and ended up waiting 30 minutes or more. Overall, this is a great salon with talented artists and a lovely atmosphere--but clearer pricing and better appointment management would make a huge difference

I called to make an appointment for the same day and was able to book a manicure and pedicure for…read moremyself and my 6 year old niece. We walked in and it's so pretty, we were greeted right away. My niece was sat immediately, and I waited only about 5 minutes. They did my nails exactly how I wanted, they left my natural nails long and the gel color is still looking great, the picture of my nails is 3 weeks after! I love them, definitely will come back.

My friends and I decided to try this newer spot for our mani pedis and we really loved it! The…read morestaff were all very kind and friendly. I really appreciated that they were careful and did not hurt any of us while pushing back or trimming our cuticles (so many salons rush this and it hurts!). My gel nails came out really nicely. No bubbles, overlap on my skin, or weird edges, and I could tell that they prepped my nail beds really well so the gel will definitely be staying on for a while. My friend got acrylics with cat-eye polish and they look FANTASTIC. I will note that the color books are labeled with the same numbers for different colors in different books, so be sure to show your nail tech the exact book/color to prevent mix ups! Overall, would def recommend this to a friend and will be back next time I want my nails done!

This is hands down my favorite nail salon. The space is always spotless, beautifully designed, and…read morehas such a welcoming vibe from the moment you walk in. Joseph is truly the best, not only is he an incredible nail tech, but he's a genuine artist. I showed him exactly what I wanted, and he replicated it down to the exact shade and detail. The precision? Immaculate. The execution? Flawless. Beyond his talent, he knows how to make his clients feel completely comfortable and taken care of. The whole experience feels elevated, and the music selection is always on point, which just makes it that much better. If you're looking for quality, artistry, and a relaxing atmosphere, this is the place!

Had my first gel manicure and it was great! Summer was my nail tech…read more The place has a new owner. Amanda no longer owns or manages it, but the service is the same. Still a positive experience. Try it out!

This is the best pedicure I have gotten in the Pomona/Claremont area. $25 for a regular pedicure,…read more$35 for a gel pedi. Tina is great, she spent a lot of time making sure each nail was perfect and had great attention to detail. I was able to walk in on a Wed evening and get seen within 10 minutes. I would 100% return here.

First of all, it smells like food. Secondly, the snarkiness and added comments are so…read moreunprofessional. I called for the service I needed before hand, and she said come there's no wait. I did as instructed and when I got there , not one nail tech was available. I said- I just called and you said there was no wait . She gives me total attitude and says- SHE EAT, 5 MIN YOU WAIT! So then I proceed to sit, where she showed me, but meanwhile she's laughing among one of her regulars making snide comments quietly amongst them . So I got up and left. RUDE, UNPROFESSIONAL! You will not get my money ! no acumen for customer service whatsoever

My gel x look worse than press on nails. After having an…read moreappointment I still had to wait. While waiting I was able to hear an employee taking bad about gel x. The lady that did my nails did NOT measure all the nails on me. Just horrible! Save yourself the trouble and go somewhere else.

The people in the building are so loving and caring and they treat you like family I love this…read moreplace with my heart coming to get my set done everytime

I've been waiting YEARS to find a nail tech/salon like this. Seriously, this is by far the best set…read moreI've had in a long time. My nail tech Tish told me if anything popped off, she'd fix it no charge, and I was already thinking "yeah right, I'll be back in a week." Well... it's been 4 weeks and not ONE nail has lifted or popped off! That alone made me a believer. The quality, the work, the whole experience, everything is on point. Tish and her Team make you feel special as if we've all been friends for YEARS! such a beautiful salon/atmosphere. Needless to say, I've finally found my nail salon home after years of searching. ITS A VIBE

This beautiful salon absolutely lives up to its name - what a vibe! This was such an incredible…read moreexperience at every step of the way - completely set apart from a traditional nail salon. I've never had a Russian manicure before, and my nails have truly never looked cleaner or prettier than they do today. Tish did my pedicure and manicure and Lesley did my hard gel and they were both so great to chat with... and are both clearly masters of their craft. The precision and care and attention to detail was like nothing I've ever experienced before. The salon itself was so pretty. Great music, really beautiful aesthetic, and as a huge bonus all sorts of amazing drink options. Tish made me this festive Valentine's drink (complete with glitter ) and it was so yummy. I cannot wait for next time! Thank you, Tish and Lesley!