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    KBR Contracting

    3.4 (5 reviews)

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    Empire Today

    Empire Today

    (43 reviews)

    To anyone out there thinking of buying flooring from these people buyer beware. September 2024 we…read morepurchased laminate flooring for our dining room. We told the salesman that we needed something that would stand up to our dining room chairs that have plastic rollers on them. The flooring he sold us he assured us would do the job. At about a year the laminate has begun to wear away due to normal use. When I called to report this. They initially said it should be covered by warranty. They then called to tell me it would not be covered because the flooring was not made to have chairs with rollers on it. When asked why did the salesman lie to us about their flooring. Their response was not their problem. So find a company that is willing to stand behind their product, and have them put it in writing. We will be replacing more flooring next year, but will never use Empire again.

    **Update** They responded to this review 5 days ago saying they would reach out to me, yet have…read morenot. Tells you all you need to know about their customer service. A dishonest and ethically challenged company. Do not waste your money on this inept company. For LVP flooring, the only attractive colors are the thinnest and cheapest planks available. The higher quality products are only available in grey colors. Installation process and cost were ok, but its hit and miss with the contractors they use for installation and warranty repair. Between the 4 or 5 visits it took them to finish installing about 400 sq ft of LVP planks, only one of the contractors were highly skilled. We had an installation issue where the floor wasn't leveled properly leading to a significant low spot in a high traffic area that caused a plank to keep chipping at a seam. I guess we purchased some thinner planks since the thicker grey colors were not an option we wanted. The installation guy made sure to tell us several times it was a thin and easily damaged grade of flooring. They came out fairly quickly and replaced the chipped plank, but didn't address the low spot, so it chipped again within a week or so. Installation then kept telling us it was a warranty issue, and warranty kept telling us it was an installation issue, so it took multiple calls and canceled appointments over the course of about 2 months to get them back out to properly correct the issue. I was actually told by the warranty representative that it'd be easier to lie and make up a story that we accidentally damaged the floor by dropping something on it to get the issue resolved. That's what I did and managed to get an appointment scheduled within a few days. I then had to personally make sure the contractor corrected the low spot when they replaced the plank. I'm guessing the installation department was trying to prevent a "recall situation" to avoid dinging some key metric in order to maintain bonus or commission. Just recently we dropped a dog bowl on the floor causing a 1" gouge to one of the planks. I called and spoke to a warranty rep to see if this was covered under the accidental damage warranty. Three days later they let me know that the claim was denied because "throwing an item" is not covered. The notes from my call apparently stated I said "a dog dodge ball was thrown at the floor". I don't even understand what a dog dodge ball is! Either they are dishonest and changed my statement to make sure the claim was denied, or they are so inept they can't even properly document what a customer says. I'm not even that upset they denied the claim, we did cause the damage and it isnt that big of a mark. I'm just blown away by the ineptitude and dishonesty of this company. They may be affordable when compared to other flooring companies in the area, but you get what you pay for. Save yourself the hassle and try someone else.

    KBR Contracting - flooring - Updated May 2026

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