Forma Sport in Ruzafa/Russafa has the worst customer service I have ever experienced at a gym. I…read morewas traveling with a group that was approved for a group rate and the representative at the front desk denied of such a rate even though I had an email confirming the rate and time period I was going to be in town/a member. He finally accepted the rate, but he said I could only pay by cash. A corporate chain like this does not take credit cards. Know that you have to bring a hand towel or you can rent one, for 1E.
The best time to go to this gym is early am. Any time in the evening after work is completely packed and it is extremely uncomfortable to work out. Despite everyone having their own required hand towel, machines are marked with sweat stains and there is no hand sanitizer. The worst part is that there is no AC, so imagine the gym at night. There is also no AC upstairs where the weights are, and it starts off damps and becomes super humid and sweaty.
I only joined because of the discounted rate and because it was around the corner from my apartment. I will never work out at Forma Sport again. I hope the team also re-trains their staff to be more accommodating.
0 for service, 0 for cleanliness, 3 for facility, didn't take any classes to rate
