My mom is currently undergoing rehabilitation here but there is one particular employee I would…read morelike to mention who has gone above and beyond the call of duty and above her job description. Her name is Teri (not sure if I spelled her name correctly) and she works at the front desk answering the phones. One day I couldnt get ahold of my mom because they dont have phones in the rooms and my moms cell phone was dead, so Teri left her post at work and went into my mom's room and found her phone and plugged it in and charged it then had my mom call me. Another time I had one of my friends go down there who lives in Alameda (i live out of state) and facetimed me from his phone when he got down there and handed his phone to my mom so I could video chat with her. She had been sleeping and woke her up when he got there so she looked a little disheveled. The next day I had mentioned this to Teri and she got my mom cleaned up and then charged my moms phone and called me from it herself and then handed it to my mom when i answered so i could talk to her. My mom is not always with it and will forget to plug her phone in when it dies, so it is nice to know that Teri is there when I need her to go into my moms room and charge her phone for her when it dies, that is not her responsibility but she doesn't mind doing it at all. I appreciate that. It is employees like Teri who make me feel at ease during a time when i am so far away and can't go in to the facility myself. I am so thankful for Teri!

Negative stars if I could…read more Where to begin... You have a choice to choose your nursing home, I didn't know this! And if you are not happy with the care, you also have a choice to pick another place to get you or your loved one transferred to. This place should not still be in existence. Review long overdue. I tried to report them. But didn't know how. My 88 yr old dad got Covid May 2024. He was transferred here after his ER visit and few days of hospital stay to get OT/ PT. He got put into an isolation room where they moved the patient before him without letting the family know, they came looking for their mom after my dad had been transferred into the room. Then we saw the sign outside the front door that there was a scabies outbreak (that lasted at least another month more). My dad needed assistance to walk to the bathroom. The bathroom was Out of Order! They gave him a commode with no access to soap or sink for clean water. Because he was supposed to be in isolation for 4 more days, no one came to help him! The morale was so low here. Not a single heart beat in this place. He got up by himself to use the commode and walk around the room. Then one night (day 3), he was cold, so he asked for an additional blanket, the staff took the blanket from the previous patient's bed (the bedding had still not been changed and washed a few days later), and gave it to him! That is not ok in general, all kinds of health violations. did I mention earlier there was a scabies outbreak??!? #1 way to spread scabies in nursing home was thru bedding!!! The outbreak has been going on for a few weeks and was out of control. After the supposed 4 days of isolation, they still did not take my dad off. I argued with the staff. Still stuck in the same room with old bedding, with no help or any PT/OT services. We had to seek out his case manager to ask for a care conference. They did not call us first. So finally the next day we met up together, they said he needed PT/OT for at least a month. I laughed out loud. At the end of the meeting, they asked if we had any questions and we told them, yes, "I would like to have my dad discharged immediately." Thankfully he was completely able to walk around and use the bathroom by himself, we signed an AMA discharge agreement, and he left the next morning.

Louisa and Greg are phenomenal!…read more I want to give credit where credit is due. First off, Louisa's attention to detail is top tier!!! She contacted me and accommodated my scheduling of series of appointments to fit my work schedule. First sign that this office cares for their patients. She followed up everytime she stated she would do so. And her outstanding customer service skills caught on to the fact that i would rush to my appoiintments straight from work. She always offered me, water or coffee and when she asked if I wanted a cookie, my eyes opened up wide! I couldn't believe it! Not that cookies are hard to find BUT that she would even offer. She must have heard my stomach growl a few times but in this simple offering she learned that I love cookies! This woman is so incredible that on my last appointment she put a couple cookies aside for me. What a wonderful gesture. In rushing to get to my appointments straight after work for every appointment she offered me a closer location from my job. Which easily cut my commute by 10 minutes !!! These are some small details that I truly appreciate about Louisa. Her customer service skills, warm demeanor and attention to detail is amazing. She deserves a raise !!! Greg! You caught my attention as soon as you gave me facts on the first day on the importance of having a strong upper body and its correlation to longevity and ultimate quality of life. Your expertise and knowledge helped something snap in me to truly give it my all. Not to mention that I felt my strengthening improve in the 6 sessions I had with you. On days where I was in so much pain, he would massage the area to the point where those muscles felt more relaxed. I appreciate the time and efforts you put in helping me get stronger but also giving me pointers on what and what not to do when working out in the gym. For so long I avoided things that later didnt truly help my situation but giving me those pointers helped me navigate into the right direction with getting back into the gym. You also deserve a raise !!! Overall, if you need a PT office to go to where you will be treated like a true patient and not a number, go to this place !!!

Laura makes the whole experience worthwhile because she provides a diverse sequence of exercises…read morethat are not too easy, and not too hard. And because the group size is not too big we get personalized attention. It's an stress-free environment, very welcoming to all, plus I can see and feel the difference in my balance. Thanks Laura!

Sadiya has graciously offered her time and experience, consulting with our family. She has years…read moreof experience as a pediatric occupational therapist both within in the complex navigation of school system and home support. She prides herself on providing thorough consultations, taking into account the entire individual and their family. We would not be able to navigate the complexity of meeting a child's needs in an environment, time where many individuals focus solely on behavior, and do not chase the why behind the "behavior". Sadiya has provided her expertise numerous times over the past year with regard to meeting sensory needs for our child and offering very helpful tips to provide a more sensory aware home and happier, more loving experience that truly meets the whole child. Sadiya is truly a one of a kind individual who radiates love for every single child and family member she comes in contact with. Hands down, her expertise, experience, attention to detail is invaluable. If you're looking for a private OT that can truly encompass the whole child, taking into account cultural, neurological differences, reach out to her.

Sadyia is wonderful! We started OT with her last month and what a difference compared to other OTs…read more Sadyia is the kindest, sweetest, most engaging, caring and competent OT we've ever had. I wish all the other therapists in Tommy's life were like her. I recommend her to everyone. Our child is twice exceptional and what a difference in his balance and coordination since working with her. I'd recommend Sadyia to anyone's child. If there were 6 stars I would pick that as a choice.

My dad being here has been all of the change that has giving my family more and more peace. Every…read moretime I come back, the staff is pleasant kind, and genuinely knows my dad's personality and corks, and all those things in between I walk away even though emotional about my dad's fate, knowing that he is in good hands And around people who genuinely care about the work they do and show up for the elders. You can tell in the cohesion and harmony that fills the space. I definitely recommend this place and thank God that my dad is here in good hands, as he was previously somewhere where there was neglect of care, being supported when I am not able to. Shout out to Michelle supervisor, Sara the director , Prince the nurse, Joyce as well especially.. the nice nurse who trims my dads beard , he was big on that when he could do it himself and all the other staff there are so many buffet cultures and backgrounds here which is important for me as a first gen Eritrean- American. There are nurses who talk to him in his language , they are indeed very international. Sincerely, ~ Daughter of Hagos

West Shore Post-Acute truly exceeded our expectations during a very stressful time for our family…read more From the moment we arrived, the staff was kind, attentive, and genuinely cared about the patients. The nurses and CNAs were patient, responsive, and always willing to explain things clearly. You can tell they work as a team and take pride in what they do. The therapy team was especially impressive--motivating, knowledgeable, and focused on real progress while still being compassionate. The facility itself was clean and well-maintained, and communication with staff and case management was smooth and transparent throughout the stay. It made a big difference knowing our loved one was in good hands. No place is perfect, but West Shore Post-Acute goes above and beyond where it counts: care, professionalism, and respect. We're very grateful for the support and would absolutely recommend this facility to anyone needing post-acute or rehab care.

I was sadly unimpressed by Oak Bloom OT. We took my 3yo for an based on a recommendation from…read more school and were able to get an appt the next week with a very new OT (less than a year in practice). She was friendly but when we arrived she immediately said, bye to me and asked me to wait outside. I felt this was very strange and since being at a new OT center, have learned it is not typical to separate a young child (3yo) from their caregiver right from the start. However, I stayed outside and felt my son was safe there. When we met to discuss her findings the meeting was just a disaster. She had nothing prepared, she just read from her clinical notes (which we had already seen), didn't go over the sensory profile results, couldn't give a straight answer on anything we asked, and we ended up having to lead the meeting and set next steps. We changed OTs that afternoon. I understand being new in the health care field, as I have been there myself. But with proper oversight these kind of meetings that completely destroy any trust or confidence that was built can be avoided. A few more practical items: - parking is on the street which is fairly easy in the mornings - the stairwell to get up to the office is very narrow and dark, and my son immediately was like, uh no. - they won't provide any ICD coding (even functional) so you can't submit for insurance reimbursement. Overall it was a waste of money for us, unfortunately. I'm very glad other parents have had so much better experiences for their little ones!

Lee-Anne and are her team are AMAZING! We have been seeing her for OT for our 5 year old for over a…read moreyear and it has helped so much with her emotional regulation and sensory processing issues and overall emotional health. Lee-Anne is warm and understanding and truly loves what she does. If you're struggling with your kid and aren't sure what next steps could be, chat with Lee-Anne and see if OT is a good fit!

Our child was a late talker, so we did our research and found East Bay Child Development Center…read more(formerly PLTA). From intake to our final class, the staff made sure that the scheduling process was a breeze, and that visits did not fall short of expectations. They have an excellent staff dedicated to your child's development, and the office is pristine. Not just clean; very well kept. I noticed that there wasn't one tear on a book or broken toys. They put lots of effort into upkeep, knowing well that toys and books can take a beating with younger kids. East Bay Child Development Center has terrific speech therapists and therapists specialized in helping in all other types of child development, including but not limited to physical therapy, etc. We went through 2 different speech therapists and 1 or 2 therapy students which was a little harder for our son to grow accustomed to because it would take him awhile to warm up (which I've learned isn't unusual for any development therapy center), but each therapist tried their absolute best to ensure they were giving him the utmost care and attention.

They failed my son after 3 session. Excuses that he doesn't listen, he runs fast that worried about…read moreyounger children there. That speech is not a good fit for him, that his sister runs around the hallways exploring toys and opened doors of offices, about me get a phone call so they discharged him from services. This is racism and discrimination by the way ladies I want to give you suggestions, your office needs a new administration, organisation and functionality. Everybody there seems to go everywhere, I don't know if these people work here are they clients. The back door to the outside was open, this is called dysfunctional. The office receptionist was like his first day to work, confused and looked around like a lost boy. There four people by office were speaking loud and chatting. They failed my son years ago when he was younger because they said he was not ready for speech when I just changed my insurance to get accepted to come here. Now he's 12 years old saying he's not a good fit. Shame on you to say that to me. You can't discharge him that's illegal. My son is trying with his speech and he has rights in California to receive speech therapy any age. Discrimination by the ability, then age, what's next because his sister running around the office and also I was on the phone? For that lady who spoke with me today over the phone couldn't wait on me. And making me feel like I was being fired from the job, she sounded rude and said my daughter was running around the room and I was speaking loud on the phone so the excuse to fail my son. Then changed her words saying he's not a good fit and he runs fast and wants to push the kids. She needs to find more excuses for her to dismiss him. You don't know how hard and challenging to be a mother of autistic kid. I finally thought I have him his speech going and then you locked me up like shutting my mouth. Go see if your speech therapist is the one who has the problem. She too lazy to give speech therapy or has a lack of skills. This is Shameless and discrimination.

Working with Nobuko has been great! She has been able to pick up on a number of ailments in my body…read moreeven when I didn't tell her. Nobuko is clearly very knowledgeable about the body and honest about any limits with the treatments. I've been feeling better after working with Nobuko for counterstrain after a short time. Apparently, there are very few providers (outside of DO doctors) that do this work. A plus is that she is also a trained OT, so she brings a really unique perspective to her work. Nobuko is a gem and I highly recommend giving her a try if you're experiencing pain!

I was in a car accident 6 years ago, and ended up with a lot of titanium in my arms and legs. My…read moretrauma surgeon gave up on me after two years saying, "I don't know why you're still having pain." And the answer was because I hadn't had this treatment. Nobuko is amazing. It took many sessions because there was a ton of damage all over my body, but eventually I could tell we were working on older damage predating the accident by 30 years. (That was from a karate injury that never healed properly.) She fixed it all. My doctors had nothing for me, and left me trapped in a broken body. She gave me my body back. I will always be grateful for the work she has done. My only issue was that the office in Oakland is not handicapped accessible, I had to climb up and down a fairly long staircase. It meant I had to park close by because I couldn't take my walker with me because there was no place to leave it. That was handled by having morning appointments. If I got there by 10, street parking in front of the building was never a problem. All in all I cannot express how greatly her work has impacted my life. She is gentle, knowledgeable, and incredibly good at what she does. I highly recommend her services!

Debbie was a wonderful OT to our little one ! Although we…read moreonly had a short amount of time with her(due to my son turning 3 and transitioning to preschool program) she helped him achieve a lot of his goals We continue at home with everything we learned from her and all the information she gave us to help our child succeed

Adding an update Feb 2026:…read more Our experience at the new Wonders Pediatric Therapy location has been fantastic. Kids can explore more from here than from home visits. The new facility is huge, and they have such a wide variety of brand-new equipment that my child is actually excited to go. The environment itself is so engaging that the therapy sessions seem much more effective. Ms. Debbie is also wonderful--she's so patient and has such a natural way with kids. If you're looking for a great OT spot, I'd definitely recommend checking out this new location.

My grandma spent her last 5+ months here. The facility was expansive with several wings, specific…read moreto the need of the patient. When grandma was first transferred there to recover from her stroke, she was in a room right next to the nursing station in that area. The center was also very accommodating and allowed one of us to stay with her throughout the night for a while. When her condition stabilized, she was moved to another room in a different wing. The room sizes vary between 2 and 3 beds, with the former costing more (how much I don't remember). There are also several dining rooms that also serve as activity rooms. Every month, there is an extensive schedule of activities, ranging from coffee socials to movie viewings (with popcorn!). Bay View is ideally located less than 5 minutes away from Alameda hospital, so in the event special medical attention is needed, the transport wouldn't take too long. Grandma had speech, occupational, and physical therapists during her stay there. I don't recall how often they were. Meals are served around 8 AM (or so), 12:30 PM, and 5:30 PM. Grandma had special instructions for only pureed food and thickened liquids. BUT this one time, there was a huge piece of chicken, sitting in the pureed chicken. Good thing grandma caught it. There were different cuisines served each day. Too bad we can't include and exclude cuisines to our liking. Ensure nutritional drinks were available upon request. This center is very flexible in the visiting hours, with a back entrance when the front lobby is closed at 8 PM. The procedure is to sign in, take a visitors badge, and sign out before you leave. There were even refreshments for visitors. Upon entering Bay View, you'll see the immense living room for dining, chatting, and even piano-playing should the mood strike you. The staff in the "Gold Coast" wing took good care of grandma. Thank you! Our family loves Marites and Annie. Marites was like a part of our family. She knew each one of our visiting family members by name and our relations. She was always very prompt with our requests. Annie had a way of getting grandma to eat when I find difficult sometimes. When grandma passed, Marites gave us hugs. I will miss having conversations her. Fannie and Sheila were also of great help during grandma's stay there.

If I could give 0 stars, I would. I have attached a photo of the ants crawling along the walls in…read moremy grandmother's room. Filed a complaint with osha to get this checked out, but obviously the staff can't care enough to get rid of infestations, imagine what they do care about. Also if I didn't ask them to change her urine bag, it would have overfilled overnight. Terrible care.