Buyer be warned! Measure your wood carefully, I received 2/3 of what I paid for and while the "Owner", (Margret, who with her late husband started the business, as she told me during our phone calls.), was very apologetic over the phone and promised to supply the missing amount. When I arrived at the arranged time she was not there, the employee on site informed me that I was wrong and too early. The employee calls Justin, ( I assume who has a position of authority?) Paraphrasing our phone conversation, he loaded my trailer and essentially is never wrong, I on the other hand was trying to cheat them and essentially lying. I was told /asked to come back in two hours, the time according to them I was to arrive, an offer I viewed as useless. Details!! On 10-2-2020 I purchased a "Cord" of wood from this operation, ( Cord is 128 cubic feet regardless of piece size.) The trailer is 8'x12' with 3' tube steel sides. The construction makes estimation of wood purchase simple, see photo. When I was leaving Justin, who I paid, bragged how I had over a cord, I knew different but needed to stack it to prove his error. As photos show, two full 8'x4'x14"racks and one ~14" high. *CF math is based on average 14" length size of wood supplied by Kane. All my math was rounded up giving benefit to Kane.* I was missing ~42+cf or ~$60.00+. Firewood purchase is a case of "Close Counts" as most online wood heat sites will attest to for inherent reasons. In this case Kane Wood Fuel wasn't close or more accurately their employees. (My apologies if I spelled anyone's name wrong.) * I gave one star to Kane Wood Fuel and one star to Margret for her attention and effort to correct the error. I choose to believe her actions were sincere and were circumvented by others.* read more

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Come this fall, when I need this type of service and product, I would not even consider this company. Having had encountered how rude and ignorant they are on the road speaks volumes on how they treat customers. read more