Provider Emelita is so wonderful, she listen to everything you have to say, you attends to your…read moreevery need, she helps in any way she can. The staff is for friendly and they will help you with everything that needs to be done. If you need a PCP or Pain Management please come make appointment with the best provider ever!! Thank you Emelita!!!

I have Tabitha for my PC. Really like her. She is a great listener and caretaker. I would…read moreencourage anyone to go to her.

Odd review.... Emergency Room, Father got the flu having COPD got mild pneumonia. Waiting in the ER…read morelobby got a Milky Way (I believe $2.75) the vending machine rips you off. Gave it a $5 bill, got 2 $1 coins in change (Pictured). This is a class action lawsuit waiting to happen.

I had a partial knee replacement and was kept overnight due to an error in scheduling my physical…read moretherapy, which is essential upon release. Unfortunately, my experience was frustrating from the start. During pre-registration, I was completely confused about how I would receive my post-surgery medications. The nurse handling my intake incorrectly told me that my doctor didn't prescribe meds to be delivered at the hospital. I had to check MyChart myself and confirm that, in fact, my prescriptions were being handled there and would be delivered bedside. This unnecessary confusion could have been avoided with better communication. My actual hospital stay was even worse. My pain catheter became unplugged, and I didn't realize it for hours until I felt something wet. The nurse never checked it, leaving me in excruciating pain without proper management. Twice, I was the one who discovered the issue. My IV also blew, and the beds were so thin they caused serious back discomfort. The nurse assigned to me was very new and lacked the experience to handle my care properly. To make matters worse, I was denied the progression of pain medication, and I still don't understand why. Thankfully, the next shift was a completely different experience. A more experienced nurse took over, got me in tip-top shape, and both she and the floor supervisor apologized profusely. While I appreciate their efforts to make things right, the initial experience was unacceptable. This facility needs to improve its communication, staff training, and oversight--especially for post-surgical care. I was very disappointed and frustrated at the least but never was rude. I just cried when morning staff had told me my doctors orders regarding prn control and how the night nurse refused me this medication. So many hours in pure agony. The Night Nurse actually quoted me saying did you know that most addictions start right after surgery! She also said oh you'll be taking pills because you're prescribed pills when you go home yet I'm not home right now? These are word for word.

Dr Penrod needs to be in charge without allowing patient input. He never even asked any good…read morequestions. I would not recommend him

Been going here for years! They always take forever to get you back. Take forever to be once once…read moreyou're in the room! But if your 10 minutes late (even though your NEVER late) due to writing the wrong time down they reschedule you! Thanks a lot Serena! Shows how much you give a crap about seeing your long term patients!!

Won't accept new referrals for inflammatory bowel disease. It's like they don't even want to work.read more

Dr.Gildmachee made me very sick after a colonoscopy and I was very sick in bed for months basically…read morewasting away, calling him up, crying in excruciating pain and he dumped me terrible and because of him, I can't get any other care of there with any of the other G.I. doctors cause he dismissed me

You know it's been years since I had a beautiful daughter delivered at 3:39 am at Kadlec, she's a…read morehealthy 2 year old that has transformed myself from the selfish person to the most loving father that I could be for her. Dr Ortolano two years prior was short staffed which resulted in long wait times for pregnant mothers. Fast forward two years, he is staffed really well with individuals that really love their job. It gives you that gives you a peace of mind. He currently delivers for Trios HealthCare in Kennewick. I would recommend this OB for the Tri-Cities since he displays professionalism that should be expected working with future generations of offsprings!

Dr. Ortolano is absolutely fantastic. He is very compassionate and takes the time to explain the…read morepros and cons of different procedures. He has come in on the weekends when I needed him to and works very long hours to make sure his patients are taken care of. Be warned, you will wait quite a while to see him. However, its not because he's goofing off. He is frequently running back and forth from the hospital to deliver babies and then back to his office to see patients. I am very impressed with his professionalism and empathy, which I did not find when I went to Associated Physicians for Women (now Kadlec Clinic). The only reason I don't mark 5 stars is because of his receptionist. When checking in, she asked for a payment on my balance. That would have been fine, except that she started explaining what I had done and what the individual charges were. I am very aware of what I have had done, but I didn't need the entire lobby to hear the procedures that I had done, thanks.