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K Design Custom cabinetry

5.0 (1 review)
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6 years ago

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Rosehaven Homes - New Head office and Design Centre

Rosehaven Homes

(4 reviews)

Purchased a home for the first time from this builder, I've had lots of experience with other…read morebuilders, but wanted to experience this one as I heard many great things about the quality of their construction and liked their designs. For the most part, everything was pretty standard with no surprises. The sale went smoothly, construction timelines were all decided upfront and met. Staff at head office were very professional & accommodating. The on site Foreman was on top of everything and ensured all was completed per the sales agreement. These guys had their act together, it was an agreeable experience, one that I boasted about until..... I could not have predicted that my largest and most expensive concern would be from the last person I'd have to deal with, it all started when we contacted the person onsite responsible for customer service to address our issues after we moved in. OMG!!! (without naming names) She was less than accommodating and had a chip on the shoulder attitude. She made it difficult for the most obvious of things and was largely concerned with what Tarion covered and how it was viewed by tarion rather than what was right and wrong for the builder. Most issues described or documented were twisted around to suit their needs because of my inability to understand construction. As a result, everyone in that department followed her suit. Concerns were addressed to bare minimums. Items that were defective or damaged and should have been obviously replaced due to broken details that could not be put back, were poorly repaired (senselessly) multiple times until they were able to say NO as it met the minimum Tarion guidelines so you could not complain or hold them responsible. Furthermore, we had workers that came in made huge messes, would not remove muddy boots in our home, left things in disarray and in a dangerous state, live electrical wires & nails exposed... items were left loose where our safety was a concern. They were very short/abrupt when it came to why they were there, some of the workers argued with us for no reason at all and stormed out without completing the repair (guess that was their way for them not to do it)...It all seemed like a game that was being played with us as the fools. Again, we advised the customer service person in charge about this and it fell on deaf ears (I guess that tells you where the problem came from). As a last attempt, we contacted the manager of the service department at their head office to get a bias opinion on the items that we were denied. After his inspection and review, he agreed that our concerns were valid and authorised replacement of many items that we were declined and poorly repaired. I the end, I gave up and paid out of pocket for many of the items that needed replacement/repair/correcting etc. I went from feeling like I made the best choice in dealing with this company, to the worst purchase of my life because of one person who works for them and makes it clear she in a position of authority. When Rosehaven released their Platinum series homes, they had made existing customers a very attractive offer, one which I would have been happy to oblige, ultimately I decided that I did not want to deal with the person who would continue to offer me such poor attitude & support. I find this unfortunate that I can no longer support this deserving builder and enjoy some of their nice homes. I strongly recommend you interview the person who will be handling your customer service issues before signing on the dotted line, especially at Rosehaven homes. If you don't get along with her, she will make your life very difficult and costly....it's too large of a purchase not to look into it before hand. Best of luck folks!

Extremely BAD customer service and workmanship! Builder has…read morecontrol over their trades! BAD workmanship and NO quality control! Trades use framed walls to Urinate or Poop in walls or heat runs! Bad final paint, rough walls! Hire an independent framing inspector if you do buy from this builder! Caused damage to cars and will pass off and not take ownership of their site!

K Design Custom cabinetry - contractors - Updated May 2026

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